The Insolvency Group Reviews 

3,463
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,669 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and genuinely supportive throughout every single step of the entire process. Consumers note that the expert team explains everything clearly, offering great reassurance and making otherwise stressful financial situations much easier to handle successfully. However, some customers also noted poor communication, long delays, and deeply frustrating contact experiences later on. Some reviewers were not happy with ongoing communication issues, feeling overwhelmed by persistent automated contact methods and receiving unhelpful responses when seeking further assistance.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, kindness, and exceptional... See more

Customer service

Consumers find customer service to be positive, highlighting that agents are empathetic, patient, and... See more

Service

Customers had positive experiences with service, often highlighting top class, professional, and efficient... See more

User experience

Clients share positive opinions on user experience, describing the process as brilliant, smooth, and easy to... See more

Customer communications

Users describe ambiguous interactions with contact. Reviewers find it overwhelming to get in touch with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been so amazing getting the help from here with the best customer care team taking care of every thing supporting me explaining everything each step of the way making me feel at ease not judg... See more

Rated 5 out of 5 stars

Absolutely amazing experience. This company has been fantastic the whole way through.The least I can do is leave a review for anyone else who is experiencing the Debt problems that I did Debt solu... See more

Rated 5 out of 5 stars

A very smooth process, they were on hand to answer any questions and worries I had. Having the guidance and support of the team was very reassuring. What feels like a stressful and anxious time, was... See more

Rated 5 out of 5 stars

Very helpful throughout the process answering any questions that I had. Guided me through every step and what I could expect and talked me through my options. Would recommend.


Company details

About The Insolvency Group

Written by the company

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"Explained everything really well answered all questioned i asked and was really friendly thank yiu for all the help"

The Insolvency Group Logo

At The Insolvency Group, we help individuals take control of unmanageable debts with tailored financial solutions that bring clarity, relief, and a fresh start.

Our experienced specialists will work closely with you to understand your unique financial situation and guide you through every available option, including IVAs and other debt solutions.

We’re committed to delivering honest, non-judgmental advice with care and discretion—so you can move forward with confidence. Begin your journey toward financial peace of mind today.

"I used the insolvency group to deal with my credit card debts, They were outstanding it was so easy and fast. And got the the outcome I wanted, would highly recommend"

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Let’s Find a Way Forward.

We've helped thousands regain financial control.

Where do you currently stand with your debts?

Less than £2,500

£2,500 - £5,999 in debt

More than £6,000 in debt

Explore Your Options

Not suitable for all. Fees and solution drawbacks may apply.

Free, impartial money advice is available from MoneyHelper

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"The Insolvency Group is amazing, they have been patient and understanding of my situation, they explain my options and solutions with all the pros and cons very clearly. 100% recommend for anyone in a difficult debt situation"


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 1% of negative reviews

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4.9

All reviews

(3,463)

1,663 reviews in the last 12 months

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Rated 5 out of 5 stars

I’d like to thank everyone at the…

I’d like to thank everyone at the insolvency group who dealt with my case, no matter who I spoke with everyone was polite and understanding which was realy helpfull to me as I was struggling with anxiety and depression thinking about my debt. From making an enquiry online to having my Iva put in place was only a couple of weeks. I feel like a massive weight has been lifted and I can now get on with my life without worrying thanks to the insolvency group. I would highly recommend them to anybody.

17 August 2026
Unprompted review
Rated 2 out of 5 stars

They cannot keep to their own deadlines

I usually recommend ISG to people who struggle with debt etc. but lately I just can't. I'm unsure what's happened over the last few years but recent experiences have been horrific. My last financial review was the most stressful by far. it seems they're no longer trying to get the best outcome for people and no longer feels they go out they're way to help. To hit the nail on the head I rang up regarding the Cycle-to-work scheme and explained I cycle to work and my bike is a death trap and need this to be approved ASAP. Been told last Monday it will be sorted for the Friday.. No communication, no nothing. Rang up and they said it'll be Monday. Rang up the Monday (Today) been told got to wait for Wednesday! Explained the situation was like taking to a bot. 2* is being extremely generous!

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

From the start I applied the team where absolutely fantastic, so helpful and didnt judge in any shape or form, so I would definitely recommend, nicky

17 August 2026
Unprompted review
Rated 5 out of 5 stars

They have been perfect and very helpful

They have been perfect and very helpful I was at my last straw felt like I had no where to go and they have helped me more than anyone could I am quite a anxious person and struggle with these things and they have kept me calm and reassured me the whole way I would recommend to anyone struggling

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Everyone at the insolvency group have…

Everyone at the insolvency group have been fantastic at helping me through to getting the IVA all setup if I could give 10 stars I would as they are a fantastic team with the empathy and patience people need in my place. S

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Everything went well and was really…

Everything went well and was really straight forward. Now entered in to an IVA and my debt is at a level I can cope with. It’s taken a huge weight off my shoulders and hopefully now I can get back on track and take control of my finances which were spiralling out of control before this. Thank you.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

These people are angels i was in bad…

These people are angels i was in bad way regarding my debt 1 call later i was in a much better place my debt was around £1500 pcm now after I contacted these amazing people took my debt to £221 pcm im in a much healthier way and position i can now breath and looking forward toʻ being debt free thank you all so much absolutely amazing service

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Beyond grateful ⭐️

I honestly cannot recommend The Insolvency Group enough.

I entered into an IVA in November 2021 with thousands of pounds of debt and feeling completely overwhelmed, a new hormonal mum to a second child. At the time, the IVA felt like a lifeline. It made my payments manageable and gave me a way forward when I genuinely didn’t know what else to do. My IVA was due to finish this December, so I felt like I was finally seeing light at the end of a very long tunnel.

Unfortunately, along the way my circumstances changed significantly. I became a single mum and also experienced health problems which meant my income was no longer what it had been when I entered into the IVA.

Then, to make matters even more stressful, I sold my car in order to buy another one. I genuinely had no idea that this could be classed as a windfall, particularly as the car hadn’t been listed as an asset, so I believed selling it to replace it would be completely fine. Sadly, I was wrong, and I suddenly found myself facing the possibility of a significant windfall charge. Despite never missing a payment.

The first variation meeting didn’t go well, with creditors understandably unhappy about potentially receiving less than expected. At this point I was incredibly worried about what the outcome would mean for me.

This is where Kit was absolutely amazing.

She went above and beyond to prepare for the second variation meeting. She listened to my circumstances, gathered and presented evidence of the changes in my health, personal situation and income, and made sure the creditors had a full understanding of what had happened.

Thankfully, with this additional information, the creditors agreed to wipe the windfall charge AND, even better, agreed to allow my IVA to be completed early.

As of today I am now officially finished with my IVA! I am absolutely elated, a weight has truly been lifted.

The last few months have been filled with worry and uncertainty, but I genuinely couldn’t have asked for a better outcome. I am incredibly grateful to Kit for her hard work, compassion and support throughout what has been a very stressful situation. She made me feel listened to and supported when I really needed it.

Entering an IVA can feel incredibly daunting, especially when you’re already struggling with debt, but my experience with The Insolvency Group has ultimately given me a way forward and, now, a fresh start.

A huge thank you to Kit and everyone at The Insolvency Group. I would wholeheartedly recommend them to anyone who is struggling with debt and needs help finding a manageable way forward. ♥️

13 August 2026
Unprompted review

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