The Insolvency Group Reviews 

3,463
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,669 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and genuinely supportive throughout every single step of the entire process. Consumers note that the expert team explains everything clearly, offering great reassurance and making otherwise stressful financial situations much easier to handle successfully. However, some customers also noted poor communication, long delays, and deeply frustrating contact experiences later on. Some reviewers were not happy with ongoing communication issues, feeling overwhelmed by persistent automated contact methods and receiving unhelpful responses when seeking further assistance.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, kindness, and exceptional... See more

Customer service

Consumers find customer service to be positive, highlighting that agents are empathetic, patient, and... See more

Service

Customers had positive experiences with service, often highlighting top class, professional, and efficient... See more

User experience

Clients share positive opinions on user experience, describing the process as brilliant, smooth, and easy to... See more

Customer communications

Users describe ambiguous interactions with contact. Reviewers find it overwhelming to get in touch with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been so amazing getting the help from here with the best customer care team taking care of every thing supporting me explaining everything each step of the way making me feel at ease not judg... See more

Rated 5 out of 5 stars

Absolutely amazing experience. This company has been fantastic the whole way through.The least I can do is leave a review for anyone else who is experiencing the Debt problems that I did Debt solu... See more

Rated 5 out of 5 stars

A very smooth process, they were on hand to answer any questions and worries I had. Having the guidance and support of the team was very reassuring. What feels like a stressful and anxious time, was... See more

Rated 5 out of 5 stars

Very helpful throughout the process answering any questions that I had. Guided me through every step and what I could expect and talked me through my options. Would recommend.


Company details

About The Insolvency Group

Written by the company

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"Explained everything really well answered all questioned i asked and was really friendly thank yiu for all the help"

The Insolvency Group Logo

At The Insolvency Group, we help individuals take control of unmanageable debts with tailored financial solutions that bring clarity, relief, and a fresh start.

Our experienced specialists will work closely with you to understand your unique financial situation and guide you through every available option, including IVAs and other debt solutions.

We’re committed to delivering honest, non-judgmental advice with care and discretion—so you can move forward with confidence. Begin your journey toward financial peace of mind today.

"I used the insolvency group to deal with my credit card debts, They were outstanding it was so easy and fast. And got the the outcome I wanted, would highly recommend"

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Let’s Find a Way Forward.

We've helped thousands regain financial control.

Where do you currently stand with your debts?

Less than £2,500

£2,500 - £5,999 in debt

More than £6,000 in debt

Explore Your Options

Not suitable for all. Fees and solution drawbacks may apply.

Free, impartial money advice is available from MoneyHelper

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"The Insolvency Group is amazing, they have been patient and understanding of my situation, they explain my options and solutions with all the pros and cons very clearly. 100% recommend for anyone in a difficult debt situation"


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,463)

1,663 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Helpful at first then customer service fell off a cliff

Changed from 2 stars to 1. My IVA is completely paid off yet I’m still receiving bombarding emails and texts yet when I respond to them I get absolutely nothing.

For the first year under my IVA communication was good and I felt like a human. After that the company became extremely hard to deal with for all 6 years of my IVA , rubbish communication and an extremely threatening automated system despite never missing a payment. Glad my IVA has finished and I no longer have to feel with this company

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Very polite with everyone that as dealt with me, couldn't be more happier , thank you so much

19 August 2026
Unprompted review

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