Ordered some other shoes. Was excited to receive them, just to be told they’re out of stock when I’ve already paid for them Update: did get my money refunded
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I sent back two pairs of Addidas but only got a refund for one pair so I am owed £69 Order no. 346047654. If someone from customer services is reading this please call me on 07780 695 471 to arra... See more
Company replied
Fantastic value on Hoka trainers so good I bought 2 pairs for less than the original price for one pair. Both items delivered promptly and at the time and date specified. No complaints good service t... See more
I returned the item on the 23rd of July, as they didn’t fit. I returned them via Evri, but no acknowledgment. I have emailed but had no reply. Disappointed as I have previously purchaser from th... See more
Company replied
Company details
About HIP
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About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
49-51 Vicar Ln, LS1 6DS, Leeds, United Kingdom
- 0161 393 7057
- info@thehipstore.co.uk
- www.thehipstore.co.uk
4.1
Great
4K reviews
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Speedy delivery brilliant customer…
Speedy delivery brilliant customer service .
Excellent trainers at a fabulous price .
I have purchased 8 pairs .
28 July 2026
Reply from HIP
Dear Adele,
Thank you so much for your wonderful feedback! We're delighted to hear that you were pleased with our speedy delivery, customer service, and the value of our trainers.
Your feedback is incredibly valuable to us and helps us continue to improve our service. We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP Store Trustpilot Team
Reply from HIP
Dear Michael,
Thank you for taking the time to leave us a review. We're happy to hear that you were pleased with our excellent service.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings. We appreciate your support and are grateful that you chose The Hip Store.
If you have any further questions or immediate concerns, please do not hesitate to get in touch.
Kind regards,
Maya,
HIP Store Trustpilot Team
Really good deals and rapid delivery.
28 July 2026
Reply from HIP
Dear Paul,
Thank you for taking the time to leave us a review. We're happy to hear that you were pleased with our great deals and our rapid delivery service.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. We appreciate your support and are grateful that you chose The Hip Store.
If you have any further questions or immediate concerns, please do not hesitate to get in touch.
Kind regards,
Maya,
HIP Store Trustpilot Team
I ordered a pair of Adidas trainers…
I ordered a pair of Adidas trainers size 8 but what turned up was a pair of Nike crocs size 4.5 and then I only got back what I paid for them no postage was refunded even tho none of this was my fault to say I won't be using hip store again is an understatement absolute rubbish don't even deserve one star
28 July 2026
Reply from HIP
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced with your order.
Receiving a completely different item to the one you ordered is understandably frustrating, and we appreciate how disappointing this must have been. We also understand your concerns regarding the postage costs, especially as the error was not your fault.
We would like the opportunity to look into this further and help resolve the situation for you. Please contact our Customer Service team using the link below, and a member of the team will be happy to review your case: https://www.thehipstore.co.uk/customer-service/contact/
Once again, please accept our sincere apologies for the inconvenience caused. We value your feedback and hope to have the chance to address your concerns.
Kind regards,
Maya,
HIP Store Trustpilot Team
My Clarks are very comfortable and…
My Clarks are very comfortable and order was sent on time but Royal Mail let me down, order arrived later than expected.
28 July 2026
Reply from HIP
Dear Gertrude,
Thank you for taking the time to share your feedback. We're delighted to hear that your new Clarks are very comfortable and that your order was dispatched on time.
We're sorry to learn that your order arrived later than expected due to delays with Royal Mail. We understand how disappointing this can be when you're looking forward to receiving your purchase, and we appreciate your patience and understanding.
If you would like to discuss the delivery delay further, please feel free to contact us via our Customer Service team at: https://www.thehipstore.co.uk/customer-service/contact/
Thank you again for your review and for choosing The Hip Store.
Kind regards,
Maya,
HIP Store Trustpilot Team
Reply from HIP
Dear Gareth,
Thank you for taking the time to leave us a review. We're happy to hear that you were pleased with our great service.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. We truly appreciate your support and are grateful that you chose The Hip Store.
If you have any further questions or immediate concerns, please do not hesitate to get in touch.
Kind regards,
Maya,
HIP STORE Trustpilot Team
Great prices and fast delivery.
26 July 2026
Reply from HIP
Dear Chris,
Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with our great prices and fast delivery.
Customer feedback is incredibly important to us, and it's wonderful to know that we were able to provide a positive shopping experience. We truly appreciate your support and are grateful that you chose The Hip Store.
If you have any further questions or immediate concerns, please do not hesitate to get in touch.
Kind regards,
Maya,
HIP STORE Trustpilot Team
Good service
27 July 2026
Easy to navigate and the trainers…
Easy to navigate and the trainers arrived in very good condition and nicely wrapped
3 August 2026
Excellent service and quick refunds
27 July 2026
Great online store......Will miss it....
3 August 2026
First time buying from Hip I
First time buying from Hip I've had very good experience. Decent communication and quicker dispatch than anticipated. Love my new Hoka trainers at a bargain price.
27 July 2026
Everything ok
27 July 2026
Only part order is fulfilled
Only part order is fulfilled , rest of the order still pending after weeks , no email , nothing
27 July 2026
Reply from HIP
Dear Jibin,
I'm sorry that you've been waiting for weeks without receiving the remainder of your order or any updates from us.
I can see this has been concerning for you. To look into this further and provide you with an update on the outstanding items, I'd recommend contacting our Customer Care team directly. They'll be able to access your full order details and investigate what's happened with the rest of your items. You can reach them by completing our Customer Service form, and we'll aim to reply within 48 hours. Alternatively, you're welcome to ring our team on 0161 393 7057. Our opening hours are Monday to Friday: 08:00-20:00 and Saturday: 09:00-18:00.
Kind regards,
Jimmy,
The Hip Store Customer Care.
Extraordinary fast delivery service.
3 August 2026
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