The Gym Group Reviews 

I will go for classes I like classes of owen susan and damon

Busiest place I ever seen. Equipment are too busy and some groups with number of people kept machine busy with workout or personal training throughout. Don't know they going home or not. Lacking proper machines but having old machine like dumped here. Having just one landmine attachment in whole heaving place located where not accessible if someone working one nearby equipment. Poorly managed gym. Needed to be lucky day or fight to get equipment. Must review who is accessing gym.

I worked here and had a very negative experience with one of the managers. While my interactions with other staff members were generally positive, this manager was disrespectful and unprofessional in his communication with employees. He spoke down to me and staff and created an uncomfortable work environment. In my experience, many of the workplace issues were related to his management style. Because of this, I would not recommend working here. His name is Xadim
When I’m posting the review on Google he is always deleting it as he knows that I have evidence as I recorded his unprofessional attitude and coments towards me

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Absolutely abysmal customer service. I attempt to refund my membership going through the correct channels only to still be billed. I am yet to have a response. The gym itself is lacking in equipment and most equipment is damaged.

Horrendous customer service that won’t let you cancel your membership and terrible staff.

Will not be joining ever again.

The previous manager, Michael Kaylan, was very good, and the new manager, Roberto Abrantes continues to carry on the good work. Given that a lot of the clients are very difficult or ignorant on proper etiquette and use, Roberto is doing a fantastic job , to try and keep us long standing members renew our membership. I just feel more focus should be made on educating some users on how to behave .
Thanks, Roberto for all your hard work.

Des

They are complete scam ! You cancel your membership and they cancel your cancelation! I’m trying to cancel and no matter how many forms I completed they just continue to file deduced the payment ! DO NOT USE THIS GYM !

The best fitness trainer Maria, well done to the entire Team at The Hym Colindale, very intense trainings with the very best results

Shout out to all the team but especially Ivanka at Lordship Lane N22. Super friendly
Colin

Very good experience

Ellis’ classes are great, the gym is well equipped reasonably priced and very clean. Everyone is super friendly

I am happy to recommend this gym. I mainly do bodyweight training with a bit of weights and machines. There are plenty free-standing pull-up bars, which are necessary for calisthenics, and a few dipping bars. I usually come between 8 and 9 on weekdays, hardly ever had to wait for any equipment including machines and free weights.

There is a dedicated Hyrox/Crossfit training space with rope pulls, boxes, medicine balls and mats.

Changing rooms and showers are clean and pleasant to use. Never had difficulty finding a locker. There is free parking for gym users and a Lime bike drop off point right outside. There is also a Sainsbury's in the same building for all the post-training cravings.

George P, the gym's manager, is passionate and dedicated to keeping high standards. He is also a competent bodyweight coach with great personality.

They lure you in with email offers and advertisements promising "50% off your first month" and "no annual fees." However, as soon as you sign up, they immediately charge you £26.99 instead of the promotional rate. How is this not misleading advertising?
​When you notice the mistake and try to cancel your membership, they make it as difficult as possible. You have to do it via email, and then you have to constantly chase them just to get a reply. Very disappointed with these practices. Completely untrustworthy.

Perfect gym. Plentiful free parking, super-low cost, fantastic equipment, great availability, brilliant free classes, welcoming atmosphere. Well run and 24/7. What more do you want for £20 a month?!

Glenrothes gym don't care 1 bit about you're well being just want to take you're money.my pin hasn't been used for 10 months an not once have they contacted me to even check if I'm OK. All they are interested in is your money.

The gym itself is well equipped and clean. Can be crowded at times, but it is in the city centre, so it's expected.
I did have some issues with the option to freeze the membership. I was going to spend some time away from the gym, so I froze my membership. Before doing it, I read that I could resume it before the 30 days were up and would be charged a pro rata amount.
When I came back, I couldn't unfreeze my membership. I tried the app and the browser on my laptop, but nothing worked. It was as if the button itself was broken. I tried filling out the contact form on the website, even adding a screen recording of the issue, but my tickets were created and automatically closed. I received a general email with Help Centre articles that I had already read and were of no help. No human read my message. This is the only reason for the 4 stars instead of 5.
However, when I spoke to actual humans, they were very helpful. I went to the gym (Bristol City Center) and the manager there tried to help me. He couldn't do much as the system wasn't working, but he was very understanding and tried his best. I then called the customer service line and got through to a very nice agent whose name I don't remember (sorry), who helped me unfreeze my membership and took the pro rata payment.
In my opinion, The Gym Group is hiring the right people, but needs to review their online service.

The gym group angel is poorly managed. The equipment is in poor condition (broken , rusty ) and surely unsafe. The facilities although clean are not great, so many of the lockers are broken. I also Cancelled my membership at the beginning of the month expecting to still have the rest of the month available to me as I had paid. I was informed that it mentions in the fine print that when you cancel it is cancelled immediately! Every other gym I have ever attended honors the rest of your membership. This is shoddy practice and not very consumer friendly. So please be aware of this !

I've been going to the gym group sydenham for over 6 years, from ever since it was first open really and I have to say its going down hill. Aside from the gym never being clean, there is now a issue of equipment getting damaged and not being replaced namely the Punch bag there is also not enough dumbbells and when you try and talk to management about the issues they make up excuses and seems not to care or even listen to you concerns. Its really bad there. They're only interested in taking your money every months. I stopped going there and going to another well equipped gym that have better management and more friendly staff members.

An unsafe space with no proper safeguarding practices for women or vulnerable groups.

People repeatedly take up disabled spots they don't have the permits to use. My car was vandalised in the car park and when reported to the gym, the "couldn't care less" response was laughable.

I've seen women yelled at by men, and when reported to staff, they respond, "oh, yeah, that guy causes trouble. I can't kick him out though. Best I can do is let the manager know."

No care for other patrons, care to take your money and maintain an uncomfortable and unsafe environment.

Avoid at all costs.

I have been going to the longwell green gym and it's getting to the stage that I want to cancel and go elsewhere, the gym music is so loud that I can hear it over my headphones and I have them on max because of bad hearing from years ago. Last night I almost walked out because it was so loud and the music is crap and not even motivational. 95% of the people in there have headphones on so don't know why it so loud. If it don't stop I will cancel my membership and find another gym that dont sound like I am in a nightclub. I have been going there now 5yrs and even the place is looking untidy and you don't even see any cleaners there. Not worth the money when I can get it cheaper elsewhere.

Equipment is dated and Half of equipment is out of use and creaking. Unhelpful stuck up rude staff and the gym is always warm My whole family has cancelled our memberships from The gym Kilmarnock and are now going to different gym. The prices are so high as well compared to other the gym group gyms. Avoid.