Grace Media Limited Reviews 265

Hi play uk has great customer service caleb was able to offer me a good will gesture of ten pounds which was nice I would 100% recommend this casino to people.

I joined yesterday and am waiting on my withdrawal, much slower than other sites but will up my score as soon as withdrawal has hit bank. However very fast to respond

I greatly appreciated the quick reply to my email query and how personable and pleasant the advisors seem.
Also the withdrawal time was so much quicker than I expected and was in my bank in a matter of hours!

Not had any problems with hot streak and I would highly recommend.

I joined yesterday deposited £120 won £1530 . Although requested withdrawl been told can take 48 hours which seems bit long but I fine with that. Had a problem with my details which seemed to have been misspelled when signed . Spoke to Levi and he was very patient with me and talked me through everything and showed me how to upload . He was brilliant and spent a hour talking me through everything thank you so much . Also I’ve seen a lot of bad reviews about bonuses not being paid. I got 100% match up so received £100 bonus to use on casino. I’m not a slots man like the sports book and lost the bonuses as haven’t a clue on slots ect. But just wanted to let people know that the bonuses was paid without asking. I always opt out of bonuses as I don’t play slots. But it was given to me. So far this site is great and the bad reviews I’ve seen are not justified. So it’s been 24 hours since I requested my withdrawal and will update when I get my withdrawal. But so far this site gets 10/10 👏🏾👏🏾👏🏾 update I'm now seem to be getting really concerned about my withdrawal!!! no one can explain why it hasn't happend I've sent 5 emails contacted CS via live chat. no one seems to know or or Care just getting the run around! I don't won't to go to the gambling commission as I like the site. but seems like I have no choice please fix this today or it leaves me no choice! UPDATE!!! my withdrawal has reached my account and everything is great. don't know what the delay was but im super happy with everything and the service

I opened a account Sunday, placing a £10 bet that incidentally won and I’ve not been able to access the account since .I’ve been told on multiple occasions the account is fine and accessible by both Liam and Nate in customer services.I’ve wasted over 8 hours on live chat email and text and all I get is that it’s been escalated to another department.Five days I’ve been doing this for and Liam and Nate are just laughing at me sending repeatedly the exact same response hour after hour day after day saying they will escalate.I can see Mr Cooper gave Liam a good review pity Liam couldn’t provide myself with any satisfaction.I work in the industry and will be advising friends and Colleagues alike to stay a million miles away fromROYAL LOUNGE AND GRACEMEDIA. I am Absolutely disgusted with the way nobody has assisted me and got me back into my account.I’m being treated like a fool .A complete Joke.I’ve even been refused my initial £10 deposit to be paid back to my bank and I would just walk away.Your link on the forgotten password doesn’t work.I’ve entered my email on multiple occasions and have never received a link.The email is fine as your customer service don’t have any problem sending me emails repeatedly informing me it’s been escalated

Kind regards Mike

Support at panda bingo is very good and they always respond to you my only disappointment is you can never get live chat and there is no contact number but other than that they do there best but you have to email them

Every time I needed support we issue or a question the staff are always available to support no matter how small the issue or questions my be, Liam always greets you in a polite & professional manner,
Thank you team 😊
My name states Mr Collins?
It’s Mrs A Collins.

Just wanted to mention how I love playing with this group. Fast and easy withdrawals and always so quick and I love the perks that they offer. Thanks so much a customer from Canada.🇨🇦 Kate

Very very cool

Had a issue with my withdrawal congratulated me on my win all resolved with the help of caleb, went above and beyond to help me and sort the query out thank you so much for your help highly recomend the help and support i was offered quick response on getting back to me thanks again.🙂

Withdrawal issue sorted promptly. Great support team very helpful
Thank you!

Professional from the outset in my new dealings with GM Ltd.

Very professional looked straight into my query and reassured me all was in hand I would have my withdrawal in the time frame very happy if this is the case and glad I joined this site well done for your professional staff and customer service look forward to to depositing again and playing here

The sight has undergone a massive change that although not favourable of I believe they are still making changes so hang in there because they do value their loyal players and if they could show this across all signed up to sister sites I know this would be very beneficial to maintaining their former outstanding reputation....

Had an issue with a withdrawal, online help was really good. Had my withdrawal resolved in a timely manner.

seems a quirky little site no issues got my withdrawal within a hour im happy with the out comes of playing fair some times you win some times you lose i won this time will try again to play soon for another exciting out come

Very good service got £5 credit won £300 but had to deposit £5 just so they had payment method and to my surprise I was able to withdraw the hole £300 and was in my account within an hour or 2 thank you very much hopefully will continue to have great service

Some changes had been made to the platform! So I was worried about my withdrawal! But the team just ran through security checks and instantly came back and congratulated me on my win and withdrawal is being dealt with and proceeded in the time frame! Very professional and clarity! Which is why I deposit here as excellent support!

Very quickly responding to my questions great support system