Brilliant service from start to finish! Adam was incredibly helpful throughout, especially when it came to ordering the correct glass depth and width. There was absolutely no pressure to buy the m... See more
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I ordered a small white splash back, the glass was only £52.00, which I thought was reasonable until they add the shipping on at the cost of £260. I had selected standard shipping, I could understan... See more
Dear All; thank you so much for providing such a great service. The glass shelves were amazing; great pricing, nicely cut & finished & the packing & delivery made the whole thing an exceptional experi... See more
Company replied
Quick and simple review. Placed an order for four glass shelves and brackets on Monday, received confirmation of delivery on Wednesday and they were delivered 07.00 on the Thursday. I really canno... See more
Company details
Written by the company
The Glass Warehouse are specialists in bespoke glass processing and the UK's leading supplier and manufacturer of custom toughened glass products.
Contact info
51-55 Fowler Road, Hainault Business Park,, IG6 3XE, Ilford, United Kingdom
- 020-8500-1188
- info@theglasswarehouse.co.uk
- www.theglasswarehouse.co.uk
4.3
Excellent
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Absolutely first class
Absolutely first class; great advice when I called before ordering and a very competitive price for a toughened, circular glass top. Delivery was friendly and as advertised.
These people are experts and, in my experience, have provided excellent advice and products of excellent quality.
I have NO reservation in recommending them as I have found them to be the best glass company I've used (especially for toughened glass).
27 July 2021
Unprompted review
Reply from The Glass Warehouse
Hi Michael, thank you for your 5 star review! We are so happy to help, we look forward to speaking to you again soon :)
Kind regards,
The Glass Warehouse
Absolute scam!!!
Absolute scam! my order came to £15.28 inc VAT, but they tried to scm me with a last minute addition of £65 delivery for a small piece of glass. Total rip off! Breakdown below of my order:
Shelves × 1 £11.40
Subtotal £11.40
Shipping £65.00
VAT £15.28
Total £91.68
1 July 2021
Unprompted review
Reply from The Glass Warehouse
Hi Brett, Yes we do change a shipping fee which we are very transparent about. We even have a note on our online shop in bright red at the bottom of every page so there is no confusion, 'PLEASE NOTE: DUE TO THE FRAGILE NATURE OF OUR BESPOKE PRODUCTS, SHIPPING COSTS START FROM £55.00'. We also have another note in bright red on the basket page 'Shipping will be calculated at checkout based on your postcode and county.'
As we are the manufacturer our customers normally order large quantities, which is why our product prices are so competitive. We offer a slightly lower shipping rate to local regions, however for deliveries further afield we employ couriers specifically for transporting fragile goods.
In this instance we would probably not be the right company for your project, we are sorry that we do not have a warehouse closer to you.
bespoke cooker splashback
Order was a bespoke cooker splashback in copper marble. I had lots of questions prior to ordering and all were answered promptly. The item arrived well packaged and within the time frame given. Item is beautiful. Very impressed with the service and quality.
17 March 2021
Unprompted review
Reply from The Glass Warehouse
Hi Pauline, thank you for your 5 star review. We are so pleased that you were happy with both the service and product you received. Kind regards, The Glass Warehouse.
Beware! Curbside delivery only.
The glass tabletop I ordered is of good quality so this rating does not reflect the product itself. I have given 1 star for the delivery process, which was uncoordinated and curbside only. No one ever contacted me to schedule a delivery and then glass was left outside on my porch with no box or way to move it safely inside. This is a safety hazard in my opinion! When I called they said that they only do curbside delivery and that two people could safely lift it. That's great if you have two people handy but I had to hire someone for an additional 30 pounds to get that done. If you ever order from them please be aware that full delivery or proper packaging is not included.
3 November 2020
Unprompted review
Reply from The Glass Warehouse
Hi Young Song, we're pleased to hear that you're happy with the quality of your purchase. I would also like to confirm we do only offer curbside delivery. Our drivers are not insured to carry glass into your home or place of business, so please do not ask them to. The drivers do call before arriving, we will need to investigate why on this occasion this did not happen.
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