The Furniture Market™ Reviews 

14,040
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,493 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery team for being punctual, exceptionally friendly, and consistently respectful of their homes during setup. People also note the outstanding structural quality, sturdy build, and beautiful finish of the furniture they purchase. Consumers note that orders always arrive promptly, often accompanied by helpful advance telephone calls from the courteous drivers. Reviewers deeply appreciate the exceptionally smooth ordering process alongside the meticulous care taken during careful item assembly and packaging removal. Many happy buyers express a strong desire to return for future home furnishing needs because of this remarkably reliable service.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting prompt arrival times and excellent... See more

Staff

Reviewers highlight positive aspects of staff, praising delivery teams for their friendly, polite, and... See more

Product

Users describe positive interactions with product, consistently praising the solid construction and great... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional experiences from... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread satisfaction with the solid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend the Furniture Market, we are extremely pleased with the quality of our new furniture. Rob & Dave D our delivery team were on time, friendly, efficient & respectful of our home.... See more

Company replied

Rated 5 out of 5 stars

I can honestly say that the quality of this furniture is "top drawer" very well constructed and heavy, not the usual highstreet chipboard rubbish. It's not solid wood its MDF but that as good as it ge... See more

Company replied

Rated 5 out of 5 stars

It has been a pleasure doing business with The Furniture Market. Communication has been great from start to finish and everything has happened to plan. Delivery was on schedule with a phone call in ad... See more

Company replied

Rated 5 out of 5 stars

Fabulous company, with tremendous furniture. The delivery was spot on, as usual. Dave and his colleague were both great. I’m fresh out of hospital and can’t lift, no problem at all. as Dave lifted th... See more

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Kitchen Furniture Store
  5. Living Room Furniture Store
  6. Rustic Furniture Store

Written by the company

We are a large online furniture retailer specialising in Oak & Painted furniture for your home. Based in Kelsall, Cheshire (near Chester) we also have a furniture showroom. We are passionate about giving great customer service as well as offering high quality furniture at below market prices. We design our furniture to ensure it meets our high standards and is built to last.

The Furniture Market™

Written by the company

FREE DELIVERY ON ALL ORDERS
We offer Free Delivery on all orders to mainland England, Wales and Southern Scotland. (No Minimum order value)
OUTSTANDING FEEDBACK
With Thousands of genuine 5 star feedback reviews from REAL customers like you. 99.8% positive feedback on eBay 96% Excellent feedback on Trustpilot.
Shop Securely 24/7
We do not store any of your credit card information on our website giving you that extra reassurance when shopping with us.
30 Day 'No Quibble' Full Money Back Guarantee
Give us a try with the peace of mind of a 'No quibble' 30 Day Money Back Guarantee. If you are not happy you get a full refund.
No Shops, No Salesmen - Low Prices Forever!!!
With No expensive shops or retail outlets, No pushy salesmen selling you what you don't need. The Furniture Market simply offers the lowest possible price on all furniture FOREVER!!

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(14,040)

1,432 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy customer

Good value, good quality. Easy ordering and delivery free. What’s not to love.
Happy customer.

21 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

What an absolutely excellent start to…

What an absolutely excellent start to my day!!! My furniture was delivered on time by two very polite gentleman who not only positioned my furniture carefully in my room, but also explained that the boxes were inverted for ease of unpacking. A thoroughly excellent experience. Thank you Warren and Alex F. The furniture is as expected, excellent quality, just what I wanted.

21 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Rob and Will arrived in good time and…

Rob and Will arrived in good time and quickly and efficiently transported and assembled the bed for me in the room of my choice. Bed is nice quality.

13 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Absolutely 10/10 service from start to…

Absolutely 10/10 service from start to finish! Lovely product and a massive shout out to George and Kelly for putting it all together for us 👌🏼 fantastic team and fast working….a credit to your company

20 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great experience

Dave D and Scott arrived on time and were polite, friendly and efficient. We spent a satisfying hour or three unpacking our very well packed sideboard, corner cabinet and dining chairs - followed by a trip to the tip! The furniture is perfect for our redecorated dining room. We couldn't be more pleased.

19 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Rung me in advance

Rung me in advance, very polite and friendly

20 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 4 out of 5 stars

Willow and Stuart

The delivery guys were very efficient and helpful.
It wasn’t easy to get in touch with anyone ,on the phone, the previous Saturday when I wanted to discuss the premier option of having it fitted by them. When ,finally, the phone was answered ,I was too late to book it.
Could that option be made more visible when ordering ?
I am pleased with the product ( wardrobe ) .

18 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good morning,

Thank you for taking the time to leave us a review.

I’m really pleased to hear that you’re happy with your wardrobe and that you found our delivery team to be efficient and helpful.

The option to add our Premium Delivery Service is available at checkout when selecting your delivery date. However, if your item was originally out of stock, this option will not be available until the items are back in stock, as we are unable to schedule delivery until then.

We also have a cut-off point for adding Premium Delivery to an order. Once our delivery routes have been planned, depending on the timings, we may not always be able to accommodate the additional service without affecting other customers’ scheduled deliveries.

If you have any questions, or if you would like to arrange for our drivers to return and carry out the Premium Delivery Service, please don’t hesitate to get in touch and we’ll be happy to help.

Kind regards,

Katie- Customer Service Advisor

Rated 5 out of 5 stars

Dave D & Will were excellent

Dave D & Will were excellent. The left my delivery exactly where they were asked. They were polite and friendly. Perfect

13 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Fabulous after sales service

I've furniture from this company for years and it is well made. Strong, sturdy and nicely presented. I had an issue with one of the chest of drawers recently when two of the handles came off.
I looked and they had failed where the screw meets the fixing on the back of the handle. I did a live chat, and in no time they were very happy to send out two spare handles.
I screwed them on and happy days.
The customer service of this company have always been easy to get a hold of and very easy to deal with. It's not very often I need to contact them, but when I do, they are always very helpful.

31 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent business

Excellent webpage, service and delivery. Product is excellent quality
Delivery was as predicted time wise with good notification of time slot, and Dave D & Scott were pleasent respectful and polite
As a company fully recommended

19 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great service

Delivery guys Rob and Warren navigated a narrow staircase with great care.

19 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Dave and Scott were professional…

Dave and Scott were professional throughout the time they were installing the table and chairs

19 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Dave D and Warren delivered my large…

Dave D and Warren delivered my large item from furniture market into my room of choice. Were both courteous, helpful and friendly. Full explanations given.
Lovely piece of furniture and delivered intact. Really well packaged. My husband and I love it in our home.

18 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent service and Warren and Rob…

Excellent service and Warren and Rob the delivery drivers were very professional and friendly nothing was to much trouble would highly recommend.

19 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Dave D and Warren were very helpful and…

Dave D and Warren were very helpful and professional.

18 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Prompt delivery

Delivery very prompt when they said, which meant I wasn’t hanging about wondering when they’d come. Dave D and Scott polite and helpful. Would use furnituremarket again Thank you

19 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Fabulous company

Fabulous company. I’m slowly replacing all of my wooden furniture with oak from The Furniture Market - excellent quality, very reasonably priced, swift delivery with accurate advance notice of expected time. This delivery was by Willow & Stuart who were both happy, professional & extremely helpful.

17 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Very smooth delivery!

Very smooth delivery!

18 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent

Drivers Dave D and Warren were excellent and built my unit quickly and efficiently

18 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great service from Warren & Dave D.

Great service from Warren & Dave D.
Friendly, courteous & a respect for property. Phoned to inform me of their arrival time & were spot on.
Happy with my purchase also.

17 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

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