I had issues ordering on line, so this review mainly is for the very polite phone service. Imran was polite and friendly, very efficient and engaging. My order was processed within minutes and dispa... See more
Company replied
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This company has gone above and beyond for me. Evri have let me down with my order delayed really badly. Got in contact with this company within the hour everything dealt with new order on the way and... See more
Company replied
Fantastic experience shopping with this company, they have a great range of pod flavours that you don't come across in standard shops and the delivery is super quick. Much cheaper than corner shops an... See more
Company replied
Website is so easy to use. Ordering takes very little time Deliveries are always quick Goods always come packaged well I have been advised customer for 10 years and have never been let down... See more
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Company details
About The Electronic Cigarette Company (UK) Ltd
Written by the company
The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.
We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.
Below are just a few reasons why you should choose The Electronic Cigarette Company:
- FREE shipping with all orders over £15
- FREE top brand e-liquids with any kit over £10
- FREE Nic shots included with any shortfill e-liquid purchase
- Great value e-liquid multi-buy deals
- Vape subscriptions available from £25 per month
- E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
- Customer service available 6 days a week for expert advice
With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.
Disposable Vape Alternatives In Stock!
Written by the company
- Starting From £5.99
- Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
- Expert Customer Service
- Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
- Coil Price Match
- We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
- E-liquid Price Promise
- We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
- Everyday Low Prices
- The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.
Free shipping over £15
High quality e-cigarettes and e-liquid.
Free delivery with any spend over £15.
All products come with a 28 day warranty.
Everyday low prices on e-cigarettes, accessories and e-liquid.
E-liquid subscriptions available from £25
Contact info
The Old Fire Station, Manchester Road, BB5 2BH, Accrington, United Kingdom
- 01254 269380
- info@theelectroniccigarette.co.uk
- www.theelectroniccigarette.co.uk
4.8
Excellent
22K reviews
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Every order completed and delivered…
Every order completed and delivered with care and efficiency.
Great company to deal with 😁
7 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much really good to know that you are having an enjoyable experience when shopping with us for your chosen vaping products.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, great to know that we are helping you make a successful transition from smoking to a much healthier alternative.
If you ever need any help, support or guidance, please do feel free to get in contact with us and we will be happy to assist as best we can.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Easy to order and fast delievry
Easy to use website. Free delivery for members and quick delievry
6 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review the 5 stars and for choosing us for the purchase of your vaping products.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to share your feedback, really good to know that you are very happy overall with the ease of ordering when on the TECC website, and very good to know that you received your vaping products very promptly, just as we expect.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for sharing your own personal feedback nice to know that you had a seamless and enjoyable experience when shopping with us on the TECC website for your vaping essentials.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Brilliant service delivery is always…
Brilliant service delivery is always swift and a good choice of flavours i use the Hayati pro ultra and i cannot fault it and to top it all the prices and deals are great
6 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to write us this review, really good to know that you are happy with the overall service provided, and also nice to know you are having an enjoyable experience with your chosen vaping products.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Great product
5 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us as your preferred online retailer for the purchase of your vaping products.
Hope you have a lovely week.
Many Thanks
Mick
The Electronic Cigarette Company
Fast delivery easy to order
5 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for this review, great to know that you received your chosen vaping products very promptly, which is exactly what we expect for you.
Have a lovely week.
Many Thanks
Mick
The Electronic Cigarette Company
Best company for all your vape needs
Best company for all your vape needs. Been using this company for years and I’ve always been pleased with my purchases. Great value and great quality items.
If any time I’ve had to speak to the customer service team , they have been courteous ,polite and so helpful. Would not use anyone else.
5 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for this detailed review, and the 5 stars, also most importantly for continuing with us as a loyal and much valued customer for the purchase of your vaping products.
Really good to know that you are accustomed to receiving high standards of service and aftersales care, which is exactly the experience we expect for you when shopping with us.
Have a fantastic week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us for the purchase of your vaping products.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Morning
I can see this is your first time ordering with us, all of our products are from trusted and reputable suppliers and come pre-sealed. The orders go trough numerous checks when being picked packed and dispatched and the parcels are weighted, we would never dispatch out empty boxes.
You will need to contact our customer services team via email on info@theelectroniccigarette.co.uk and you will need to provide full imagery of the parcel, packaging and contents, we would then look at launching a full investigation with Evri as we would never dispatch out any products in empty boxes, and this would be picked up as the products go through various stages within our warehouse.
Many Thanks
Mick
The Electronic Cigarette Company
Always super fast delivery and quality…
Always super fast delivery and quality items. Wouldn't go anywhere else as never had an issue once in the years I've been shopping with them.
9 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and most importantly for continuing to shop with us for all of your vaping essentials, really is very much appreciated by us all within the TECC team.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
The best of the best
5 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for your complimentary feedback, and for giving u the maximum 5 star rating, really is very much appreciated by us all within the TECC team.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Great website
Great website, lots of choices, cheap prices and quick free delivery!
10 July 2026
Unprompted review
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, nice to know that you are happy with the competitive pricing, rapid delivery and really nice to know that you ae having an enjoyable experience when shopping with us for your chosen vaping products.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and most importantly for choosing us for the purchase of your vaping products, hope you have a great weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Good value and quick delivery I would…
Good value and quick delivery I would certainly recommend this company
4 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review and for your kind words, great to know that you ae very happy overall.
Also worth mentioning that you can benefit from our refer a friend scheme we have available, see this link:
https://www.theelectroniccigarette.co.uk/refer-a-friend
Have a great weekend
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to leave us this review, great to know that you have become accustomed to great customer service and aftersales support, when purchasing your vaping products from the TECC website.
Hope you have a fantastic weekend.
Many Thanks
Mick
The Electronic Cigarette Company
easy ro order and great price
very pleased with my first order, items came well packaged and in good time, will be ordering again.
Also great price Thank you.
4 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to share your feedback with us, nice to know you had an enjoyable experience when shopping with us for the first time for your vaping products on the TECC website.
Worth signposting a few things you can benefit from if you continue placing orders with us:
https://www.theelectroniccigarette.co.uk/vape-plus
https://www.theelectroniccigarette.co.uk/refer-a-friend
Have a great weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products, hope you have a great weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Great prices and product choice.
3 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us for the purchase of your vaping products, nice to know that you are very happy overall.
Hope you have a great weekend.
Many Thanks
Mick
The Electronic Cigarette Company
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