The Electronic Cigarette Company (UK) Ltd Reviews 21,436

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent value for money, competitive pricing, and attractive multi-buy offers. Many people highlight the fast and often free delivery service, noting that products arrive quickly and are well-packaged. The website is consistently described as easy to use, and the wide selection of products and flavors is also appreciated by consumers. However, some people were dissatisfied with delivery issues, specifically mentioning problems with the courier service EVRI, which led to delayed or misdelivered orders. A few other people also felt that some products had minor faults, such as leakage or buttons not connecting properly, and one customer reported receiving incorrect nicotine strengths in their order.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

People report positive experiences with product, often highlighting the high quality, good prices, and wide... See more

Service

Clients share positive opinions on service, consistently praising its excellence, speed, and efficiency. Many... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the great and competitive... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

9Found this company via search engine and decided to order refil pods for my vape, I saved £9 thanks to a multi buy offer, pods arrived next day and are legit, something my partner doubted because of... See more

Company replied

Rated 5 out of 5 stars

Fantastic company ordered and came within 2 days,and Fantastic value for money.will 100% use again and a lovely touch sending a fancy pen and shopping trolley token & keyring many thanks steve 😀

Company replied

Rated 5 out of 5 stars

I was sick of over paying for vapes at my local shop so I had a search online and came across TECC. Couldn't believe how cheap they were compared to said local shop and also the amount of flavours a... See more

Company replied

Rated 5 out of 5 stars

Fast delivery even with a problem with EVRI that can’t find or can’t be bothered to find our new home perhaps you should change to Royal Mail so these cheep crap delivery company’s stop trading. All i... See more

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

About The Electronic Cigarette Company (UK) Ltd

Written by the company

The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.

We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.

Below are just a few reasons why you should choose The Electronic Cigarette Company:

  • FREE shipping with all orders over £15
  • FREE top brand e-liquids with any kit over £10
  • FREE Nic shots included with any shortfill e-liquid purchase
  • Great value e-liquid multi-buy deals
  • Vape subscriptions available from £25 per month
  • E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
  • Customer service available 6 days a week for expert advice

With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.

Disposable Vape Alternatives In Stock!

Written by the company

Starting From £5.99
Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
Expert Customer Service
Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
Coil Price Match
We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
E-liquid Price Promise
We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
Everyday Low Prices
The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.

Free shipping over £15

High quality e-cigarettes and e-liquid.

Free delivery with any spend over £15. All products come with a 28 day warranty. Everyday low prices on e-cigarettes, accessories and e-liquid. E-liquid subscriptions available from £25

Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Always excellent service.

Always excellent service.

30 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for leaving us this review and for awarding us the maximum 5 star rating, it really is very much appreciated by us all within the TECC team and nice to know that you are very happy overall.

Have a great rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great prices and excellent delivery…

Great prices and excellent delivery service

1 May 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 star rating and importantly for choosing us as your preferred retailer for the purchase of your vaping products.

Hope you have a fantastic rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

5 star

Quick delivery. Quality product. Good value

1 May 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks for taking time out to share your own personal feedback really nice to know that you are very happy overall with product quality, competitive pricing and rapid delivery of your chosen vaping products.

Hope you have a really good rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Fantastic service

Fantastic service, quick delivery. Great product and good price.

1 May 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for this review and your complimentary feedback, always very well received by us all within the TECC team.

Glad that you are very happy overall with high standard of customer service we deliver, competitive pricing, rapid delivery and quality products all from trusted and reputable suppliers, these are all very important areas that we like to ensure customers like yourself are happy with, so thanks again for the feedback.

Hope you have a great rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great online store with great prices

Great online store with great prices, very quick delivery time

30 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us your feedback, for the 5 stars and importantly for choosing us as your preferred go to supplier for all of your vaping essentials.

Hope you have a really good rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Brilliant service fast delivery would…

Brilliant service fast delivery would definitely recommend

30 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, great to know that you are very happy overall and receiving your vaping products very promptly, just as we expect.

Worth letting you know that you can benefit from the refer a friend scheme we have in place, see the following link for more info:
https://www.theelectroniccigarette.co.uk/refer-a-friend

Hope you have a lovely rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Good prices

Easy to order, good prices with discount and speedy delivery

30 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review and for your kind words, really nice to know that you are very content overall with simplicity and hassle free experience when ordering your vaping products, also good to know that you are receiving your items promptly, just as we expect.

Have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to share your feedback, really means a lot to us all within the TECC team ang glad that you are very happy overall with the high standard of service you receive.

Hope you have a fantastic week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the feedback, 5 stars and for choosing us for the purchase of your vaping products.

Have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Exactly what I needed and fast delivery…

Exactly what I needed and fast delivery 🤩

30 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for sharing your own personal feedback, always good to see that customers like yourself are receiving your vaping products very promptly.

Hope you have a really nice week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Brilliant company

Good stock, good prices, good loyalty discount, fast convenient delivery options (including parcel shop that not all companies offer),reliable service. An excellent company and highly recommend

30 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, always nice to know that we are ticking all the most important boxes, when it comes to competitive pricing, rapid delivery and broad selection of products we have available all from trusted and reputable suppliers.

Hope you have a lovely rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

This is the only place I will actually…

This is the only place I will actually order from nowadays great range of vape liquids and great range of coils and very fast delivery. Always super helpful if I need help.

30 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and importantly for continuing to use us as your preferred online retailer for the purchase of your vaping products.

Hope you have a really good rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Fast delivery

Fast delivery, very satisfied

30 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and importantly for choosing us for the purchase of your vaping products.

Hope you have a great rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 1 out of 5 stars

It has not arrived yet

It has not arrived yet

30 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Morning

We did only very recently dispatch out your order, delivery is 1 to 3 working days from dispatch, we have now raised a case with the courier on your behalf which should now serve to speed things along.

If you have not received within the next 48 hours contact our customer services team directly we can then intervene on your behalf, raise any necessary complaint with the courier, and look at providing a resolution.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Quick delivery

Easy to use website. Items were dispatched quickly, tracked, well packaged.
Excellent service, will buy from again.

30 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for this review, really good to know that you are finding everything simple and hassle free when ordering your vaping products, also good to know that you are receiving your items intact and promptly, just as we expect.

Hope you have a really good rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great service

Great service, fast delivery

30 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and importantly for choosing us for the purchase of your vaping products.

Hope you have a lovely rest of the week, and weekend ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service. Great prices and super fast delivery. Will definitely be using regularly *****

30 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thank you so much for your complimentary feedback, always nice to receive and read positive feedback like this and good for us to know that you are having an enjoyable and hassle free experience when you are ordering your vaping essentials.

Hope you have a really great rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 star rating and most importantly for choosing us as your preferred online retailer for the purchase of your vaping products.

Hope you have a lovely rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Fantastic service

Fantastic service ! Great price & offers with timely delivery. Thank you 😊

29 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this review and for your kind words, really good to know that you are very content overall with the competitive pricing, high standard of customer service and rapid delivery of your vaping products.

Hope you have a lovely rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Prompt service staff very helpful all…

Prompt service staff very helpful all ways ready to help with any questions. Overall a good service.

29 April 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this review and for your kind words, really good to know that you are very happy overall, also thanks for the complimentary feedback about the high standard of customer care you are accustomed to receiving.

Hope you have a really good week.

Many Thanks
Mick
The Electronic Cigarette Company

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