I come back here every few months to ensure that other people are fully aware of these thieves and scammers. They stole thousands of pounds from their own sellers/customers and it seems that nothing... See more
Company replied
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See what reviewers are saying
Top scammers! Refused to pay sellers and stole products! Victoria and Austin were absolute nightmares and promised that I would get paid for MY products that I sent! Thousands of pounds gone and so we... See more
Company replied
I ordered with this company. It took over a month and a half to receive the product overall the product quality is nice but customer service and communication is terrible.
Company replied
I'll be honest, looking at some of the negative reviews didn't leave me very optimistic. Working in sales, dealing with the general public, i understand the most people are very impatient and anxious... See more
Company details
Written by the company
The Edit LDN - The Home of Limited Edition Clothing and Sneakers. A Global Online Marketplace for Limited Sneakers and Streetwear.
Contact info
The Edit LDN, Labs House, 15-19 Bloomsbury way, WC1A 2TH, London, United Kingdom
- info@theeditldn.com
- www.theeditldn.com
2.4
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rest assured this is a legitimate…
Rest assured this is a legitimate business that delivers rare and quality shoes. They have an authentication process to make sure your item is authentic, aslo i think they're based in the UK, unfortunately this means you won't be seeing your order for 2-3 weeks after you order it. So if you're in a hurry, consider other options.
6 February 2024
Unprompted review
Do not order from here
Do not order from here
Ordered a pair of trainers for my dads birthday on the 22nd December 2023 it’s now been 6 weeks and his birthday has passed and I have not received the product I have emailed them twice about what’s going on and why it’s taking so long and still can’t give me any information on when my order is going to arrive
22 December 2023
Unprompted review
Reply from The Edit LDN
Hi Bailey,
We're sorry to hear about your experience. We take this seriously and want to help. Please share more details or contact our support team at support@theeditldn.com. We're here to assist you.
Many Thanks
Would give zero if possible
Would give zero if possible. Ordered in November took my money and nothing
8 November 2023
Unprompted review
Reply from The Edit LDN
Hi Zaria,
We're sorry to hear about your experience. We take this seriously and want to help. Please share more details or contact our support team at support@theeditldn.com. We're here to assist you.
Many Thanks
The Edit LDN Team
Item ordered 2 months ago and still not…
Item ordered 2 months ago and still not arrived.
7 December 2023
Reply from The Edit LDN
Hi Simon,
We're truly sorry for the inconvenience. This is not the experience we intend for our customers. We understand your frustration, and we're here to help. Please reach out to our customer support at support@theeditldn.com, and we'll do our best to assist you during this challenging situation. We appreciate your patience.
Many Thanks
The Edit LDN Team
Title: Beware of Edit LDN: A Scam-Ridden Platform Exploiting Sellers
As a seller on Edit LDN for the past three months, I am deeply dismayed by the unscrupulous practices and blatant exploitation I have encountered on this platform. Edit LDN, once purportedly a reputable online marketplace for creatives, has turned into a den of deceit and exploitation, leaving sellers like myself in financial distress and disillusionment.
My experience with Edit LDN has been nothing short of a nightmare. After accumulating a substantial sale revenue of £5,000 over the course of three months, I am still awaiting payment for my hard work and dedication. However, instead of receiving the rightful compensation I am owed, I was met with a shocking email from Edit LDN claiming that the business had been sold and they were no longer obligated to pay any outstanding dues to sellers. This reprehensible excuse was accompanied by baseless accusations, shifting the blame onto sellers and absolving themselves of any responsibility.
It is evident that Edit LDN has callously exploited sellers like myself, withholding substantial sums of money under false pretenses. This deceitful behavior not only reflects a lack of integrity but also demonstrates a blatant disregard for the hard work and contributions of sellers who have tirelessly dedicated their time and resources to the platform.
What is even more alarming is the sheer magnitude of the scam, with numerous sellers reportedly being defrauded out of thousands of pounds each, amounting to millions in total. Such egregious exploitation of sellers' trust and financial security is utterly reprehensible and cannot be overlooked.
It is imperative for prospective sellers to be wary of Edit LDN and to exercise caution before engaging with the platform. The platform's flagrant disregard for ethical business practices and blatant exploitation of sellers highlight the urgent need for regulatory oversight and accountability within the online marketplace industry.
In conclusion, Edit LDN's abhorrent treatment of sellers, including the failure to pay rightful dues and the dissemination of false information, warrants strong condemnation. Sellers must be vigilant and cautious when dealing with platforms such as Edit LDN to avoid falling victim to their deceitful practices. It is my hope that this review serves as a cautionary tale and prompts action to hold Edit LDN accountable for their reprehensible actions.
5 February 2024
Unprompted review
Reply from The Edit LDN
Hi Keion,
I'm truly sorry to hear about your distressing experience with Edit LDN. We understand the gravity of the situation and the impact it has had on you and other sellers.
As a platform, we take allegations of unethical practices very seriously. While we are currently facing challenges due to our administration status, we will do our very best to find a solution.
We value the trust and contributions of our sellers, and we deeply regret any harm caused. Your feedback is invaluable, and we will use it to improve our processes and prevent similar situations from occurring in the future.
Many Thanks
The Edit LDN Team
You didn’t deliver my trainers that I…
You didn’t deliver my trainers that I ordered
You have not refunded my money from this order
6 December 2023
Reply from The Edit LDN
Hi Chris,
Thank you for sharing your experience. We're truly sorry for any disappointment caused.
Our commitment to our customers is our primary focus, with significant improvements underway to ensure faster responses and order fulfilment.
While we're currently facing challenges due to our administration status, we're committed to assisting you in seeking resolution through the suggested methods. Your feedback is important to us, and we apologise for falling short of your expectations.
Many Thanks
The Edit LDN Team
Awaiting delivery of item and have…
Awaiting delivery of item and have since been told that the company has went into administration. Christmas was ruined and children where crying
6 December 2023
Reply from The Edit LDN
Hi Aaron,
We appreciate you sharing your experience with us. We're genuinely sorry for any letdown you've encountered. Our top priority is our customers' satisfaction, and we're actively implementing improvements to enhance our response times and order processing.
Despite the challenges posed by our administration status, we remain dedicated to helping you find a resolution through the recommended methods.
Many Thanks
The Edit LDN Team
Not too sure how to reply back to your…
Not too sure how to reply back to your response but you sent me a email on the 24th which i replied too on the 24th and still haven't had a response so i believe your just trying to cover up and not fix anything.
Can you actually respond to the email or give me your contact number?
4 February 2024
Unprompted review
Reply from The Edit LDN
Hi Marley,
We're sorry for the inconvenience and appreciate your feedback. We're working to improve by expanding our team and refining our processes. Customer satisfaction is our priority. Thank you for your patience as we strive to do better.
To assist us in investigating this issue, could you please provide us with your five-digit order number or any relevant reference information? This will allow us to pinpoint the specifics of your order.
Many Thanks
The Edit LDN Team
I ordered trainers in November and…
I ordered trainers in November and still don’t have them. Total scammers!
5 December 2023
Reply from The Edit LDN
Hi Jane,
Thank you for taking your time to write a review. Your feedback is valuable to us, and we take these situations seriously as they provide insights into areas for us to improve on.
We're sorry for any inconvenience, but please note that transactions made before January 18, 2024, are not under the responsibility of BrandAlley UK Limited. Ownership has shifted to a new entity, The Edit LDN Limited. Despite challenges due to our administration status, we're dedicated to helping you find a resolution through the recommended channels.
Many Thanks
The Edit LDN Team
It’s been 2 months and I still haven’t…
It’s been 2 months and I still haven’t received my order.
4 December 2023
Reply from The Edit LDN
Hi Lewis,
We truly appreciate your feedback and are sincerely sorry for any inconvenience you've experienced.
We understand that our service has not met your expectations recently. We always strive to provide a best in class service but unfortunately due to market changes we acknowledge we have not been able to do so.
While we're currently facing challenges due to our administration status, we're committed to assisting you in seeking resolution through the suggested methods.
Many Thanks
The Edit LDN Team
They stole £250 off me
I ordered a pair of trainers on the 2nd of Jan, it said it would take up to 10 working days so when it hadn't arrived after 15 working days I emailed asking where it was. 3 days later I got a reply saying that it was coming and sorry for the delays!! That's it!! After 20 working days I emailed again and they replied saying it got stuck at customs and they will resend it. 2 days later I got an email saying they have gone bankrupt and they can't give me the product or my money back so now i have just lost £250. Plus I just checked and there company seems fine and it doesn't look like it has closed down. This is my first review ever that tells you something. It's all a scam!
2 January 2024
Unprompted review
Reply from The Edit LDN
Hi Jess,
I'm truly sorry to hear about your frustrating experience. It's completely understandable to feel disappointed and let down by the lack of communication and resolution from the company. We take reviews like yours seriously as they help us identify areas where we need to improve our services.
While we're currently facing challenges due to our administration status, we're committed to assisting you in seeking resolution through the suggested methods. Rest assured, we're taking decisive steps to improve our service, including faster order processing, new team and clearer communication.
Many Thanks
The Edit LDN Team
*Warning* DO NOT ORDER FROM THESE
*Warning* DO NOT ORDER FROM THIS WEBSITE ⛔️ They do not deliver the orders and will not refund you. They are scam artists ⚠️ ‼️ - never delivered product, and will not refund either. Thanks, scammers.
11 December 2023
Unprompted review
Reply from The Edit LDN
Hi Ronnie,
Thank you for sharing your thoughts in the review!
To assist us in investigating this issue, could you please provide us with your five-digit order number or any relevant reference information? This will allow us to pinpoint the specifics of your order and implement corrective actions.
Many Thanks
The Edit LDN Team
Moses Rashid you clown
Moses Rashid you clown, sell your dead Dior drip and pay out your sellers.
12 December 2023
Unprompted review
Reply from The Edit LDN
Hi,
Thanks for your review!
Could you share your five-digit order number or relevant details to help us look into this and make things right?
Thanks,
The Edit LDN Team
Absolutely awful Company. Would not use.
Ordered trainers on the 1st December for my Sons Christmas present. Chased all the time to be told the Wednesday before Christmas if they didn’t ship on the Thursday they wouldn’t be coming before Christmas! So, no shipment & no present for my Son. Had my money 3 weeks! Would never ever uses again.
2 December 2023
Reply from The Edit LDN
Hi Sue,
Thank you for taking your time to write a review. Your feedback is valuable to us, and we take these situations seriously as they provide insights into areas for us to improve on.
It's disheartening to hear that we didn't meet your expectations, especially during such a special occasion. We understand the importance of timely deliveries, particularly for holiday gifts, and we deeply regret falling short in this instance.
We will make sure this does not happen again.
Many Thanks
The Edit LDN Team
Completely useless
1 December 2023
Reply from The Edit LDN
Hi Harry,
Your feedback means a lot to us and we appreciate your review.
We're investigating your review because they’re helping us pinpoint exactly where we can improve in. This is key to our improvement, and we're excited about making things even better now.
Many Thanks
The Edit LDN Team
It’s never arrived
1 December 2023
Reply from The Edit LDN
Hi Pedro,
Thank you for your feedback as this is very important to us.
We're sorry to hear about the issue with your order. This isn't what we strive for. Can you provide more info, so we can investigate and fix it? We want to ensure everything is made right for you.
Many Thanks
The Edit LDN Team
Great all round service
1 December 2023
Never received the order which is…
Never received the order which is brilliant and there’s no real help in trying to find the order, your just forwarded to a automated service
1 December 2023
Reply from The Edit LDN
Hi Kieran,
Thank you for sharing your thoughts in the review!
Your feedback means a lot to us. Because they're helping us pinpoint exactly where we can improve in. We're truly sorry to hear about the trouble with your order; that's definitely not the experience we want for you.
Could you share more details so we can look into it and get this sorted? We want to make things right for you.
Many Thanks
The Edit LDN Team
The edit London and silly Moses (stay clear)
I wouldn’t have left this review but the company became insolvent and brandalley bought them. They then offered to pay some consigners a fraction of the debt owed to them as they hadn’t paid out in months and now won’t even reply to the emails when we accept it. If they have absolutely no respect for the people who make their business and complete their sales I dread how they treat the buyers. Stay clear from this company it went bankrupt for a reason and Moses if you see this stop posting CEO lunches acting cold, you made a business that went bankrupt have some dignity silly silly man.
30 January 2024
Unprompted review
Reply from The Edit LDN
Hi Jasper,
Thanks for your review!
We apologise for the trouble with your order. This isn't the service we aim for. Could you share any relevant details to help us look into this and make things right?
Thanks,
The Edit LDN Team
Late delivery, delays
The item that I purchased on the 1st of December I didn’t receive on time. The delivery happened only after 4 weeks when the item was not needed anymore. It was difficult to negotiate the return process. The refund is still not transferred for the item that is returned and it is already almost two months since I purchased the item and a month since I returned it. I would be very careful with shopping as the timeline for delivery can be delayed significantly
1 December 2023
Reply from The Edit LDN
Hi Anastasiya,
We're really sorry to hear about the delay and hassle you faced with your order.
That's not the experience we want for you. We understand the frustration, and we're actively working on the refund process. We appreciate your patience and are committed to making this right for you. If there's anything specific you'd like us to address, please let us know.
Many Thanks
The Edit LDN
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