The Designer Rooms Reviews 

The only reason I am not giving them a 1 is because the lady at the showroom, Zoe, was extremely helpful, polite and a great example of how a front facing salesperson should be. From that aspect, no complaints!

However, this is where the good review stops.

We ordered 2 bedside tables on 7/6/26. We were told 2-3 weeks for delivery into the store and we would collect. A phone call on 29/6/26 yielded the old and faithful, should be in stock next week, give us a call back then. So, cue the call 6/7/26, same response, should be in next week but this time it was followed with "then available for collection the week after". So, called again this week and was told that delivery into their warehouse was expected, you guessed it, w/c 20/7/26, then sent to Livingston on w/c 27/7/26 and available for collection that week. 2 months for a couple of bedside tables, however no actual firm delivery date has ever been agreed or advised. Just the hidden behind "should be next week".

Given its a couple of bedside tables and we are putting them in the wardrobe for extra storage anyway, we decided to cancel the order only to be told that they dont have a cancellation policy and that I would lose all the monies paid so far. I brought up the consumer right act whereby if goods arent received within 30 days, unless a later date was agreed, which it wasnt, then you have a right to cancel and request a full refund. Then I was hit with the purchase was a "legally binding contract" and no refund would be given. Now, being of sound mind and suffering no fools, lets break this down. Legally binding contract, so the purchase was signed by ourselves, signed by designer rooms and verified by a witness? Errrr no. Were these t&c's made available to us prior to agreeing to purchase the furniture? Errrr no. So what part of the purchase makes it a legally binding contract?

I asked them to confirm they are flouting consumer right law by not letting me cancel for a full refund and they replied "we cannot help you with this matter".

The great thing is I have the emails, I have the whatsapp's screengrabbed so the evidence is there for when the section 75 claim is worked on by RBS.

So, in summary, if you are waiting more than 30 days and you want to cancel, you have a right to, but they wont process a refund.

Friendly knowledgeable staff
Great designs
Quality products

Staff member Denise was very helpfull and knowledgeable about the Italian products I was buying very nice lady Happy doing her job

Love love this store
All the staff and lovely furniture and decor items

Originally Michelle helped Us greatly, re buying a bed and answered all questions that I had and If she didn't know the answer, she Phoned her Boss. Which was very much appreciated. Having made up our minds We decided to go for the mattress only . So Today the service was as good and helpful from Alison. All staff and the manager are always Helpful and pleasant. Thankyou to All .. Jo Wilson. ( Mrs Josephine Wilson)

Staff member Elaine was so helpful courteous and patient, and made our experience so much easier

Staff were very helpful and could not have done any more to help us. Very good customer service.

I received a warm and friendly welcome. Shelly had recently assisted me and immediately advised on the specifics on what I was looking for.
She was helpful and knowledgeable on my purchase. A lovely service with no pressure, in fact many of the assistants on passing made a point of a chat. Lovely friendly service all round

Have been a customer of designer rooms for well over 10 years and always had great service Was in Prestwick store today and Caitlyn was so lovely and really helpful and helped in the purchase of our new sofa Thanks Caitlyn 😊

Friendly professional advice, just what we needed to make an informed decision.

A very efficient and professional service

Staff very friendly accommodating and professional.

Very professional and given a good choice of fabrics for the sofa.

Bought a few pieces of furniture for our new home at the Prestwick Road, Ayr branch. Lorraine took plenty of time with us and offered solutions to our questions. Very pleasant, helpful and friendly.

Liz at Ayr was exceedingly helpful and nothing was a problem to identify the most suitable furniture for our requirements.

Always a good experience when shopping in designer rooms Kilmarnock. Lesley and her staff are aleays do friendly and helpful and aleays take time to make you feel appreciated and welcome.

Invited to the VIP launch sale. All Colleagues friendly and welcoming. Lesley was brilliant and helped us purchase some new items. Lovely laid out with something for everyone.

Very helpful, went above and beyond ti helpful find what we were looking for.

Everyone is so friendly helpful and they give an honest opinion when asked