The Cornish Bakery Reviews 254

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the staff for being friendly, welcoming, and efficient, often highlighting specific employees for their excellent service. The coffee is consistently described as delicious and high-quality, with some even calling it the best they've had. Reviewers also enjoy a variety of products, including croissants, pasties, and other baked goods, often noting their taste and quality. However, some customers also noted significant issues with product quality, describing items as unpalatable, dry, or not meeting expectations for traditional recipes. There are also concerns about service, with reports of dirty tables, slow service due to staff chatting, and staff exhibiting unpleasant attitudes or indifference. Some feedback indicated concerns regarding operational adjustments.

What people talk about most

Product

People report ambiguous experiences with products, with some customers praising delicious coffee, cakes, and... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the staff's friendly, helpful,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising delicious... See more

Location

Clients share ambiguous opinions on location, with many reviewers appreciating the fantastic and stunning... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing disappointment and stating... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a great place friendly atmosphere…

What a great place friendly atmosphere food was delicious and service was second to none will definitely be returning here well done team

We visited your Beverly store

19 August 2023
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Hi, thank you for your review, its great to hear that our bakery team have done a fantastic job delivering your great food and service. Please can you confirm which location you visited so we can forward on the lovely comments.

Rated 5 out of 5 stars

Gloucester quays

I spend time in the Cornish bakery every week while my daughter attends tutoring. The staff, especially Charlie, are always so welcoming and helpful. They have the best scones I have tasted and I am always buying danishes and sausages rolls for the following day as my children look forward to their Wednesday morning breakfast treats.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Best Coffee Ever

Once again we are down in Beautiful Devon we normally come 4 to 5 times a year but we have been working away since last September. We were so looking forward to going to one of our fave places The Cornish Bakery at the Affinity Village in Bideford .

We were blown away with the refit it's looks so good the attention to detail is excellent.

So the coffee is always fantastic the consistency of every cup is brilliant some coffee shops just don't get it right

The lady who served us was Sarah the manager, she was explaining how super pleased she was with the feedback to the re fit and to the new products ,When you have someone in your business who is so passionate about where they work and love what they do it makes us all want to come back time and time again ,we have seen Sarah on a few occasions now over the years and she has such a amazing rapport with her team

Then we were super excited by the new products they have, me and my family had a really good choice of everything but the stand outs were the pasties ( we are signing up to have them delivered to us in Edinburgh nothing as good anywhere ) and oh dear the Earl Grey are the most nicest looking and the tastiest cakes we have every had

Outstanding service Amazing products

Thank you

The Dean Family

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Cornish Bakery in York…

Popped into the Cornish Bakery in York yesterday & as always bought too much. We were served by the bright & welcoming Lottie. She packed our goods with care & was knowledgeable about the products. The pasties were tasty & the custard tarts delicious as always. Always a treat.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Friendly staff. Great service. Delicious selection of cakes and pastries. Lovely coffee. Visited twice in one day. Thank you 😊

13 July 2023
Unprompted review
Rated 2 out of 5 stars

Clarks Village Poor Management/Service

Visited the Cornish Bakery at Clarks Village Outlet, Street yesterday. Good food, but prices are high for what it really is. Can't give more stars as having purchased hot food it was cold by the time we got to eat it. About time they stopped allowing couples and families to grab an inside table whilst someone else in their party goes and joins the queue resulting in those who have paid the extra tax to eat in and are served can't get a table and had to go and sit at the few tables outside in a cold wind and drizzle. Spoke to a young member of staff who couldn't care two hoots.

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Cash less

Despite the food being nice, I will not be returning due to the place being cash less and only taking card there are plenty of places that welcome my real money so I'll support them instead

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Visited The Cornish Bakery in Bideford…

Visited The Cornish Bakery in Bideford North Devon.
I find there prices a little high but they do take blue light card so I got 25% off. The staff were very polite, the area was clean and tables were being cleaned quickly and efficiently.

15 May 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing visit

Was very dissa pointed to day went into truro cornish bakery and was told you can only pay by card Why no reason given well I will not be going there again falmouth do both shame they may lose a few customers because of this

22 May 2023
Unprompted review
Rated 2 out of 5 stars

My usual cafe

My usual cafe, the Village, at Gretna, was packed. Found the cornish pasty shop, and saw lovely cheese scones. However, was told NO when asked for it to be warmed. No explanation, but I noticed there was no microwave. Had a pasty instead which had hard pastry. Will wait at the village in future.

8 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look