The Cornish Bakery Reviews 254

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the staff for being friendly, welcoming, and efficient, often highlighting specific employees for their excellent service. The coffee is consistently described as delicious and high-quality, with some even calling it the best they've had. Reviewers also enjoy a variety of products, including croissants, pasties, and other baked goods, often noting their taste and quality. However, some customers also noted significant issues with product quality, describing items as unpalatable, dry, or not meeting expectations for traditional recipes. There are also concerns about service, with reports of dirty tables, slow service due to staff chatting, and staff exhibiting unpleasant attitudes or indifference. Some feedback indicated concerns regarding operational adjustments.

What people talk about most

Product

People report ambiguous experiences with products, with some customers praising delicious coffee, cakes, and... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the staff's friendly, helpful,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising delicious... See more

Location

Clients share ambiguous opinions on location, with many reviewers appreciating the fantastic and stunning... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing disappointment and stating... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

254 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lovely staff

Lovely staff, amazing service

1 November 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your feedback :)

Rated 1 out of 5 stars

What a joke

What a joke. Dirty place rude staff AVOID and do not bother wasting your money. Nothing Cornish about a scam bunch of I think it is a chain pretending to be Cornish. Well I'm a True Cornish Woman and this ain't Cornish

14 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your feedback, it helps us make our bakeries better. Please could you let me know which bakery you attended and I will pass this along to the area manager to investigate? Thank you

Rated 1 out of 5 stars

Card payment only😂

Card only payment. Shocking that they say card is safer. Won’t be buying from there again. I know we are in Winchester but cash is legal tender. Absolutely a disgrace to this new shop.

29 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for feedback. Our cashless policy is a difficult decision made with a deep consideration of our customers and consultation with our team members. We are a growing independent business
and whilst some of our bakeries are in central locations that have a facility to bank cash, most of our bakeries are in rural locations where banks and post offices have now closed, with very little likelihood of reopening. We want to offer our customers a consistent service, and we therefore feel it will cause more confusion if some of our bakeries
take cash and some do not. We currently believe being a card-only company has added benefits, in that it’s cleaner, speeds up service and is safer for our teams.

Thank you again for sharing your feedback which is much valued and always taken into consideration.

Rated 1 out of 5 stars

Absolutely disgusting customer service

Braintree Freeport, Absolutely disgusting customer service, my daughter an ex colleague of the bakery's boyfriend came in yesterday and was completely ignored by staff that were serving at the time no communication nothing but they was more then happy to serve other customers, he ended up leaving and going else where, very disrespectful and lack of customer service

27 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for taking the time to share your review, we appreciate your honest feedback and take this into consideration. I will pass this feedback directly to the area manager for Braintree to investigate further. If you need anything else, please do e-mail us on info@thecornishbakery.com

Rated 5 out of 5 stars

Lovely Bakery!

I come into this bakery nearly everyday as I can’t start my morning without a bacon and cheese croissant! Always greeted with a welcoming smile, lovely members of staff, very quite and polite service x

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Great place with lovely staff.

We had a wonderful welcome and good service from Kaley and Julie at the Caledonian branch. The traditional pasties were excellent. Our dog was made a fuss of and it was a good experience being able to go there with him. We’ve been before and will go again as a good stop over on our journeys north.

24 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your kind feedback :)

Rated 5 out of 5 stars

The best in the village

Great cup of coffee, lovely cakes and pastries,The Cornish bakery is by far the best,the staff are so happy and welcoming,you feel at home instantly I wouldn't go anywhere else, enjoy give it a try

23 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your kind feedback :)

Rated 1 out of 5 stars

Takeaway pistachio croissant

Takeaway pistachio croissant, nice idea, eaten 2 hours after purchasing it...my husband and I shared it...the pistachios on top were fine, the filling was ok, but lacking flavour...both of us found the pastry itself very dense. I thought it tasted stale , and the pastry not nearly as buttery-tasting as real French croissants. The bottom of the croissant had no lamination (separate layers of pastry, as there should be in a croissant) whatsoever, and the pastry bottom was soggy (i.e. undercooked).

22 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your feedback, it helps us make our bakeries better. Please could you let me know which bakery you attended and I will pass this along to the area manager to investigate? Thank you

Rated 5 out of 5 stars

Winchester

Really impressed with the quality of the coffee and food. Lovely atmosphere, it was also nice and bright inside. Makes for a comfortable and enjoyable brunch experience.

19 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your feedback, it's much appreciated :)

Rated 5 out of 5 stars

Amazing 👏 once again the staff have…

Amazing 👏 once again the staff have gone above and beyond to help me with the people I care for in Gretna Green, they're honestly the friendliest team in a cafe I've ever met 😃
Keep up the great work we'll see you all soon xxxxx

19 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your feedback, it's much appreciated and we will share this with the Caledonia team

Rated 5 out of 5 stars

Braintree breakfast

At the Braintree branch served by Amy cheese and bacon croissants are fantastic, coffee really good and service with a smile what more could you ask for

17 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your feedback, we will share this with our Braintree team :)

Rated 5 out of 5 stars

best coffee in town

best coffee in town. Haley makes the best latte with oat milk (nice and hot) Delicious! Very friendly staff. Really enjoy going in there. Nice easy chairs to sit on, watching the people going by. The Cornish bakery Cheltenham.

7 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your feedback, we will share this with our Cheltenham team!

Rated 3 out of 5 stars

Disappointing carrot cake…

We are regular users of the Cornish Bakery - visited the Stamford branch today- had usual coffees (these were ok) decided on carrot cake - which we left most of it as it was very dry - would have taken it back but the store had a long queue. Have had this cake numerous times and been lovely.

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Great food and atmosphere

Went to the one in Taunton today- had a wonderful Spanish tortilla full of veggies and fresh herbs and the croissants & cakes looked amazing. Italian hot choc was great too !! Place was lovely and staff very friendly and helpful- definitely recommend!!

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Was lovely and clean

Was lovely and clean. Was greeted Georgia with a lovely smile and service. Pie and sausage rolls were lovely. Coffee is good as well. Would recommend visiting here.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Cinnamon buns to die for

The Cornish Bakery in Swanage may be small but it packs a punch with its pastries and coffee. Coffee was so much better than other well know high street coffee houses and the cinnamon buns were to die for. Some reviews say they are expensive but it’s well worth paying the extra here. The staff are super friendly and attentive.

4 September 2024
Unprompted review
Rated 1 out of 5 stars

Salisbury branch

Salisbury branch. Terrible, slow service, waited 20 mins for my drinks - 2 black coffee, 2 lemonade, 1 water. Meagre pickings of food items. We were eating in but there were no plates. Tables dirty, all plates had been used and were left on the tables it seemed, they had not been cleared. Missing an item when my bags of sandwiches had been handed over, but did not go back for it as did not want to have to deal with the terrible service again.

24 August 2024
Unprompted review

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