The Cornish Bakery Reviews 254

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, welcoming, and efficient, often highlighting specific individuals for their exceptional service. Many also appreciate the quality of the coffee and the delicious range of pastries and savouries, including croissants and pasties. The locations are often described as lovely and convenient. However, some people were dissatisfied with certain aspects, including issues with product quality like cold or unpalatable food, and some found the coffee to be lukewarm or bitter. There were also occasional complaints about slow service, dirty tables, and staff communication, particularly concerning rota changes for employees.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the staff for being... See more

Product

People report ambiguous experiences with product. Many customers praise the delicious coffee, cakes, and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the delicious coffee, cakes, and pastries,... See more

Location

Consumers find the locations to be ambiguous. While many reviewers praise specific branches for their... See more

Service

Users describe ambiguous interactions with service. While many customers praise the friendly, efficient, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

254 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Dirty and awful food

In street where it's card only, which tells me the HQ doesn't trust the staff with cash, none of those working today looked over 20 either so it's not like they have fourteen year olds on the till. The tables were dirty and its awful service. Went in for something to eat and had a cheese and bacon croissant, the bacon was burnt, the cheese wasn't melted and the croissant was still raw, I have no idea how someone who works in a kitchen screws up that badly.

27 October 2025
Unprompted review
Rated 3 out of 5 stars

Better seating arrangements needed for customers

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people ar the front who have ordered can end up with no where to sit. Perhaps needs a polite sign not to reserve seats until you have purchased food. Customers even reserving seats with items of clothing despite being at the back of the cue. I am sure if there was a sign people would not do this although I understand the elderly and disabled would need to sit.it was the Stamford branch I went to.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Bourton on the water Cornish bakery

The team led by Leanne at Bourton on the Water provide an outstanding service. The setting while a little rough around the edges is in a stunning location. The coffee and pastries/pasties never fail to deliver. Leanne is an amazing leader and employee who cares about her role and the customers satisfaction whether they are staying in or taking away from the Cornish Bakery. Honestly both Leanne and the staff deserve higher than 5 ⭐️⭐️⭐️⭐️⭐️⭐️

20 October 2025
Unprompted review
Rated 4 out of 5 stars

No cash is bad. Great coffee but not value.

Norwich and Salisbury branches: Not taking cash is a red flag, it's for staff benefit not customers. Never seen worse queues because of cash as claimed.
Union coffee was great choice and quality. Mostly served very well but not that consistent. Maybe staff need some more training. Strangers of Norwich are great barista trainers.
Prices are over inflated but you do get great coffee. Food has suffered shrinkage making overall value for money worsen.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Unpleasant experience

Visited the Cornish Bakery at Abbey Churchyard Bath before my walking tour. Never again. Asked where I could find the ladies toilet. The unpleasantly given response was “go to Marks & Spencer’s down the road” ??? In the meantime my companions had placed an order. The coffee which eventually was served was lukewarm and so bitter it was barely drinkable. Left my coffee and went to the nearest place with toilet facilities and pleasant staff- Costa coffee

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Site at Gunwharf Quays portsmouth

Site at Gunwharf Quays portsmouth - pop up in centre square whilst new store is being constructed, v busy day non stop queue we went late afternoon and the team were somehow still friendly and welcoming and made me a great flat white. Would have liked to leave a tip but apparently against policy so they cheerfully asked for a review instead so here it is! Thank you 🤩

29 August 2025
Unprompted review
Rated 1 out of 5 stars

The review is for the Cornish Bakery in…

The review is for the Cornish Bakery in Clarks Village Somerset.
Service here is poor, but credit to some of the staff they are trying. When one of the employees called back to who seemed like the manager, she came out arms folded and rudely asked what did he want.
I would add that the tables were a mess, no one came out to tidy them especially on a very hot day.
Coffee was also too hot and just tasted bitter.
Shame as it is well placed within the shopping village but brings the whole place down.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Popped into the Lymington Cornish…

Popped into the Lymington Cornish bakery today and was greeted by beautiful service and food from Deni & Theo!
Couldn’t be happier.
If I didn’t live in Essex I’d be in there every week!
A great place to grab a snack and drink.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Had a really lovely lunch at Cornish…

Had a really lovely lunch at Cornish Bakery in Bude. Pasty was excellent and the ham hock roll was very tasty. Followed by a really yummy lemon and fruit pastry. My favourite is actually Cornish pudding but have to try something else from time to time. The staff including Audrey and James are very welcoming and friendly. Love visiting this cafe.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Really nice staff

Really nice staff , lovely location...could cornish bakery have the old type of vegan veg pasties please, the root veg isn't as yummy. Thank you for considering my request.

13 July 2025
Unprompted review
Rated 2 out of 5 stars

Lack of friendliness

Food is fine, coffee is nice. You don't always go to a cafe for those things, a smile a polite bit of chat and a warm ambiance are every bit as important. I won't be back.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing croissants served by friendly staff

I have visited Lymington twice from IOW and tgis is my "go to" coffee shop. They do the most amazing croissant that has a Nutella like filling. I have no idea of the calories and tbh I really don't care. The staff are lovely but Luke went above and beyond today as I had my Mum with me. We both have limited mobility and kindly helped being our food/drinks to the table. Can't wait to visit again and if ever you decide you want another branch, please consider IOW

4 July 2025
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Thank you so much for your kind feedback :) we hope to see you in our bakeries again soon!

Rated 5 out of 5 stars

Visited the Bowness Windermere shop and…

Visited the Bowness Windermere shop and was welcomed by Hannah and Lara. Such lovely staff members, my little girl took a shine to them and they were so great with her! Delicious scones, great coffee and friendly staff made for such a lovely stop with my daughter. One happy mama and baby girl so thank you!

3 June 2025
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Thank you for your kind feedback, we're so glad you enjoyed our bakery and hope to see you again soon :)

Rated 1 out of 5 stars

Baked ham roll Gretna

Baked ham roll Gretna.
£5.40 to eat in.
Just a disgrace
Asked for another and it a pitiful replica of its brother.
Don’t go near. Just another half hearted effort to sell a product that’s not fit for consumption.

31 May 2025
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Good afternoon George,

Thank you for taking the time to write into us and I’m very sorry to hear about your experience in our bakery.

I have passed this along to the area manager and bakery manager of Caledonia to investigate further and reach out to you directly.

Rated 5 out of 5 stars

Cracking Grub

I called here on the way back from Scotland because I was hungry! What a fantastic place. The pastys and sausage roll was delicious. The whole place was lovely and clean and comfy despite being extremely busy. The staff are very cheerful, clean, smartly dressed and attentive. I'm a mobile but disabled older person who uses a walking stick and the young girl who served me left her station and brought my food and coffee to my table for me and asked if there was anything else I needed. I was very impressed and a big thank you goes out to everyone who is involved in running such a fantastic eating place especially the young girl who couldn't do enough for me and made my visit enjoyable and memorable. Well done to the company as well for employing such young, happy and attentive people..

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Went to the Taunton venue today

Went to the Taunton venue today. We were served by a lovely lady Sarah, she was very friendly and helpful. I was shocked to hear that the chicken masala pasty is being taken off the menu as I really enjoy that one. I also thoroughly enjoy the shakshuka croissant and the raspberry creme brulee. Will definitely be returning again.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Visited the Taunton cafe today for the…

Visited the Taunton cafe today for the first time for coffee. Firstly the venue was light and airy, with a contemporary vibe. The building was a former bank with a beautiful domed ceiling. Coffee was very good, served up promptly by Rachel. Overall, I will visit again.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Vince Price

We had a lovely lunch at Hamlet Lodge in Gloucester, courtesy of the Cornish bakery at Gloucester Quay. Leanne and the team were absolutely fantastic! They made sure the food was hot and ready for collection, and even when we got back to the lodge, it was still piping hot.

A big thank you to Leanne and your amazing team. We’ll definitely be using you again!

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service …

I went into the Sidmouth Cornish Bakery today and was totally ignored! I stood at the counter while two members walked out through the back of the store and another member of staff passed the time of day chatting. I eventually gave up and left. Shocking customer service, I will not be going back.

2 April 2025
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Thank you very much for sharing your feedback and for updating your review to include the location of the bakery you visited. We have sent you an information request so that the are manager for Sidmouth can contact you directly to hear your concerns, investigate further and reach a resolution.

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