Absolutely over the moon with the all round service. The chesterfield suite is top quality even better than what we were expecting. It arrived early so we got it in time for Christmas which is great.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The most stunning sofa I have ever laid eyes on. Masterfully made with quality materials that I know will last a lifetime. Worth every penny. Thank you so much The Chesterfield Company, the sofa excee... See more
Company replied
I started on the website and ordered swatches and received a comprehensive brochure. However more swatches were needed as a printed colour palette is not as good as the real thing, these arrived prom... See more
Company replied
The first exposure that was helpful and timely , having reviewed the website I asked for the samples. This helped choose the colour, building the sofa on the website was simple and straightforward. O... See more
Company replied
Company details
- Living Room Furniture Store
- Furniture Maker
- Furniture Store
- Home Improvement Store
- Sofa Store
- Upholstery Shop
About The Chesterfield Company
Information provided by various external sources
The Chesterfield Company is a UK manufacturer of quality real leather chesterfield sofas and wing chairs. All furniture is hand made to order in our Manchester workshop and delivery lead times are between 4 and 8 weeks from order.
Contact info
Ford Lane, Newbury House, M6 6PD, Manchester
- 0161 737 1600
- contact@thechesterfieldcompany.com
- www.thechesterfieldcompany.com
4.7
Excellent
860 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Yes samples great quality and exactly…
Yes samples great quality and exactly what we might want. Sadly access is tight and we don’t think we would get one of the chesterfields in. Only negative is that you use serpentine springs which in our experience don’t last well.
13 September 2024
Unprompted review
Reply from The Chesterfield Company
Hi Christopher, Thank you for your feedback. We're pleased to hear that the samples met your expectations in terms of quality. We understand that access can sometimes be a challenge, and we're happy to help you explore alternatives that might better suit your space.
Regarding the springs, we appreciate your input. Our serpentine springs are chosen for their durability and comfort, but we understand your concerns based on previous experience. If you’d like to discuss this further or need help finding a solution, please feel free to reach out.
Good communication
Good communication by email. Received a brochure and samples ad requested. Samples are very good and I shall be in touch again
13 September 2024
Unprompted review
Reply from The Chesterfield Company
Hi Margaret, Thank you for your kind words. We're delighted to hear that the communication and samples met your expectations. If you need any further assistance or have any questions, please don't hesitate to get in touch—we're here to help!
Beware of leather colour fade!
I purchased a Manchester Vintage Leather Armchair & Queen Anne footstool from The Chesterfield Company after being delighted with the Vintage Cognac colour sample. Initially I was impressed with the comfort and quality of the armchair & footstool but 3 years on I have a very different view. The colour now has completely drained from the leather in all areas, leaving a bland tan colour that is devoid of the cracked two tone finish the leather once had. After contacting The Chesterfield Company I was pretty much told that the colour fade was my doing:
“Leather can react to its environment such as sunlight fading, drying in heat but also other things can affect it such as we've seen room sprays that land on the leather and strip the natural waxes and affect it or even the natural body oils that are secreted from the skin (particularly if a person is on certain medications) can react with leather and cause colour loss.”
The armchair and footstool are not exposed to direct sunlight and I do not use room sprays in my home. I have recently paid several hundred pounds to have a furniture specialist restore the leather and it was commented on that the colour fade should not have happened so soon (3 years??) after manufacture. Poor colour retention is often caused by substandard leather preparation to promote colour absorption, or a lack of a hard wearing top coat lacquer, which explains why there has been such a drastic change in colour after such a reasonably short time (there is a reason why only a 12 month warranty is provided on the leather). The Chesterfield Company - do not trust them, do not use them!
8 September 2024
Unprompted review
Reply from The Chesterfield Company
Hi Daniel, We’re sorry to hear about the issues you’ve encountered with the Manchester Vintage Leather Armchair and Queen Anne footstool. We understand that the colour fade you’ve experienced is disappointing, especially given your initial satisfaction with the Vintage Cognac colour sample.
It’s true that leather can age differently based on environmental factors. We do offer a range of leathers, from heavily treated, hard-wearing corrected grain leathers to more raw, distressed aniline leathers like those on your order. The latter is designed to showcase the natural character of the leather, which can result in a different ageing process compared to more finished options.
We understand that our previous response didn’t meet your expectations, and we regret that this has led to your dissatisfaction. We strive to provide accurate information about how our leathers age and the care required, but we also appreciate your feedback on this matter.
Please know that we take such concerns seriously and are committed to improving our service. If you have any further questions or require additional support, please don’t hesitate to reach out.
Lovely sofas and really good service.
Bought two sofas from the Chesterfield Company and they are lovely. A really helpful team too. Great communication from Nathan and really efficient delivery.
3 September 2024
Unprompted review
Reply from The Chesterfield Company
Thank you, Edward! We're delighted to hear that you're pleased with your new sofas and that our team, especially Nathan, provided great communication. Enjoy your new furniture!
Nice samples
Hi
Last week I ordered a samples ,they arrived very quickly,on monday.
I am excited,they are nice size and quality,the smells like leather too.
I can’t wait to order a new sofa,thank you
29 August 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for sharing your positive experience, Jitka! We're delighted to hear that you were pleased with the quality and prompt delivery of your samples. It's great to know that the leather samples met your expectations, and we're just as excited as you are for your new sofa order. If you have any questions or need further assistance, don't hesitate to reach out. Thank you for choosing us!
Excellent service very helpful over the…
Excellent service very helpful over the phone Nathan was excellent
29 August 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your kind words, Alex! We're thrilled to hear that you received excellent service and found our phone support helpful. We're glad Nathan could assist you effectively. If you need anything else, we're here to help!
My son bought a leather chesterfield…
My son bought a leather chesterfield sofa and chair and they are beautiful and hard wearing. I have ordered mine directly through the store after seeing my sons. I’m looking forward to getting them. Lovely company.
26 August 2024
Unprompted review
Reply from The Chesterfield Company
Hi Val, Thank you for choosing us after seeing your son's Chesterfield sofa and chair! We're delighted that you're pleased with the quality and durability of our craft. We look forward to delivering your new pieces soon. If you have any questions or need further assistance, feel free to reach out.
Sofa Bed purchase and delivery
Luke and Richard delivered my new sofa bed with expertise taking off a door to fit the sofa into my sitting room and obvs putting it back. Very friendly and prompt service. Nathan back at base was helpful and organised the sale expertly. Great quality furniture.
13 August 2024
Unprompted review
Reply from The Chesterfield Company
Thank you, Linda! We're thrilled to hear that you had a great experience with your sofa bed purchase and delivery. Luke and Richard always aim to provide top-notch service, and it's wonderful to know they went the extra mile to ensure everything fit perfectly. We're also glad that Nathan could assist you so well with your order. Enjoy your new sofa bed, and thank you for choosing us!
Great products and service
Second time we have purchased from The Chesterfield Company. Great products and service. Excellent follow up and communication from Nathan. Great delivery service from Luke and Richard.
7 August 2024
Unprompted review
Reply from The Chesterfield Company
Hi Mark, Thank you for your continued support and for sharing your positive experience! We're thrilled to hear you’re happy with our products and service. Nathan, Luke, and Richard appreciate your kind words. We hope you enjoy your new furniture for many years to come!
We didn’t visit the showroom before…
We didn’t visit the showroom before ordering but the furniture came exactly as shown in the brochure. Delivered within the 8 weeks with friendly delivery men. Very good service all round.
26 July 2024
Unprompted review
Reply from The Chesterfield Company
Hi Diane, Thank you for sharing your experience! We're thrilled to hear that you found the furniture to match perfectly with what was shown in the brochure. It's great to know that your delivery arrived within the expected timeframe and that our delivery team provided friendly service. We appreciate your feedback and are glad you had a positive experience with us.
I am very happy with the service that I…
I am very happy with the service that I have received from The Chesterfield Company regarding the Sofa and armchair that I had ordered.I was kept informed about its production and the delivery date.When it was delivered the delivery men were very polite and did there job well.I was very pleased with my sofa and armchair it’s just what I had wanted.
12 June 2024
Unprompted review
Reply from The Chesterfield Company
Hi Denise, Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with your new sofa and armchair. It's great to know that you felt well-informed throughout the production and delivery process, and that our delivery team met your expectations. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Reply from The Chesterfield Company
Hi Kevin, Thank you for your 5-star review! We're glad to hear you received your samples promptly. If you need any further assistance, feel free to reach out.
Excellent experience would definitely…
Excellent experience would definitely Recommend the Chesterfield Company. Communication managed by Nathan and delivery by Luke and Richard who were all really helpful and professional
11 July 2024
Unprompted review
Reply from The Chesterfield Company
Hi Stephanie, Thank you for your excellent review! We're thrilled to hear you had a great experience with us. Nathan, Luke, and Richard will be pleased to know their efforts were appreciated. Enjoy your Chesterfield, and thank you for recommending us!
Delivery of Chesterfield and 2 wing back chairs
Delivery guys Richard and Luke were first class and the furniture looks great.
24 June 2024
Unprompted review
Reply from The Chesterfield Company
Thank you so much for your kind words! We’re thrilled to hear that Richard and Luke provided first-class service during the delivery. It's wonderful to know that you’re pleased with the furniture. If you need anything else, please don’t hesitate to reach out. Enjoy your new Sofa and Chairs.
Great service and product
The whole buying process was simple and straightforward. Although a little delay in production of my product - I was more than happy to wait as the finished furniture is perfect. The delivery team were great and kept me informed with time of arrival, both Robert and his colleague were very friendly, polite, respectful of my property and helpful in moving the furniture into the house. Well done everyone. Thank you.
21 June 2024
Unprompted review
Reply from The Chesterfield Company
Hi Julie, Thank you for your 5-star review! We're delighted to hear that you found the buying process simple and straightforward. We appreciate your patience with the production delay and are thrilled to know the finished furniture is perfect. Robert and his colleague were pleased to provide excellent delivery service. Thank you for your kind words and support.
Samples give a reel feel and look.
Fantastic range on the website and the samples gave a real look and feel of the finished goods. Samples arrived within a few days of the online request.
11 June 2024
Unprompted review
Reply from The Chesterfield Company
Hi Derek, We're pleased to hear that you appreciated the fantastic range on our website and that the samples gave you a good feel for the finished goods. It's great to know the samples arrived promptly.
what I noticed
I noticed :
-varied and advantageous offer;
-Difficulty in obtaining samples quickly; Idon't have them yet (it is not a problem...
-Little interest in the tradition of horsehair padding, which is the reason for buttoning. This is a problem.
11 June 2024
Unprompted review
Reply from The Chesterfield Company
Hi, We're sorry to hear you haven't received your samples yet we'll have a look into this for you. You are correct we don't use horsehair padding we use foam and full panels of leather which are folded to create the deep button effect.
well made sofa and chair
apart from a delay of around 3 weeks the final result was very good
17 May 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your feedback, Leslie! We're pleased to hear that you're happy with your well-made sofa and chair. We apologise for the delay and appreciate your patience. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Good solid construction sofas
Good solid construction sofas. Delivery was excellent.
However, we did have to wait a long time (much longer than originally informed) to get the furniture) and were required to pay the full amount before we could get it delivered.
6 June 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your feedback, Janet! We're glad to hear that you’re pleased with the solid construction of the sofas and found the delivery service excellent. We apologise for the extended wait time. Please note that it is standard practice for businesses to require full payment before delivering goods. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Reply from The Chesterfield Company
Hi Danielle, we are sorry your samples have not yet arrived. Unfortunately a small proportion of packs do get delayed in the post but if you'd like to re-order samples we can send these again for you but i can confirm these have been dispatched.
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