The Cheese Society Reviews 

294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently share wonderful feedback about their purchases. Customers frequently praise the exceptional selection of artisan cheeses, highlighting that everything arrives securely packaged in pristine condition ready to enjoy. Buyers note that the online ordering process is remarkably simple and efficient, supported by friendly staff who provide prompt and helpful assistance. Some reviewers were not happy with occasional delivery delays stemming from external courier issues during busy holiday periods. A few individuals also pointed out that specific items failed to fully meet expectations, arrived underripe, or used packaging that lacked recyclability.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the delicious taste and wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting that packages arrive... See more

Quality

Consumers find quality to be a source of great satisfaction and delight. People consistently praise the... See more

Order

Users describe positive interactions with order, highlighting the easy-to-use website and helpful phone... See more

Service

People report positive experiences with service, highlighting exceptional quality and dedication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were given a three month cheese box order as a Christmas present. An amazing selection of artisan cheeses, each having their own unique taste. We were never disappointed each time we received the m... See more

Company replied

Rated 5 out of 5 stars

Excellent website. Excellent product. Excellent customer service. Your colleague in the warehouse ( sorry can't remember name ) kept us updated with our order and even manged to source some of our fav... See more

Rated 5 out of 5 stars

We've been customers for a number of years now, renewing our subscription for our father, as his Christmas gift every year. He absolutely loves it. The selection and variety of cheese is great and it... See more

Rated 5 out of 5 stars

Great staff, great cheeses. Would recommend they stock supermarket cheap crackers, you know like the pepper flavoured things to what they already have and call it the "Basement Section" or something... See more


Company details

  1. Cheese Shop
  2. Cafe
  3. Courier and Delivery Service
  4. Deli
  5. Delivery Service

Written by the company

Family run Cheese Mail Order, Cheese Shop & Cheese Cafe based in Lincoln. Delivering exceptional seasonal cheeses to doorsteps across the UK. Local Lincolnshire produce, homemade cheese dishes and cheeseboards, unique gift ideas, cheese wedding cakes, accompaniments and gift vouchers. Our best selling gift box being The Cheese Subscription Club, five cheeses delivered on the dates of your choice, a delicious cheese discovery and a journey of Fromage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(294)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

After a blip with my first order going…

After a blip with my first order going to wrong address. I’ve since been well pleased, I live alone & I’m quite old (92) so my orders are not of great monetary value & I’m pleased to say everything received & wrapped is first class , I look forward to my delivery & sharing my cheese with special visitor, my special treat . Thank you cheese Society xxxx

2 June 2026
Rated 5 out of 5 stars

Great staff, great products

Great staff, great cheeses.
Would recommend they stock supermarket cheap crackers, you know like the pepper flavoured things to what they already have and call it the "Basement Section" or something like that. Add 50p-75p to each from supermarkets pricings but buy them there or do you sell that much each month(I don't know)(too many customers?), in same box packaging why not. Life's not always convenient, spark can go from a purchase, life/events can distract, all arrives together would be much better, puts customer out less . The staff anyway are great. Good service, good product. It's not a dig, I like their product. 5 stars

1 May 2026
Rated 5 out of 5 stars

Very easy to order online

Very easy to order online, instructions are very clear about delivery. Delivery was when it was scheduled and I was notified once the delivery was made.

Also the cheese was delicious!

26 April 2026
Rated 1 out of 5 stars

I was sent notification at 9.51 on…

I was sent notification at 9.51 on Friday, the day I was expecting it. It hasn’t arrived! Surprise ruined thank you.

29 April 2026
The Cheese Society logo

Reply from The Cheese Society

HI Cathy, I'm so sorry to hear this. We send our parcels out on time with DPD, trusting that they will do their jobs and deliver them on time the next day. I'm truly sorry that wasn't the case with your delivery, and the surprise was ruined. We take these comments very seriously and are constantly assessing our courier choices, as sadly, none of the courier companies are good at their jobs. Please email us on info@thecheesesociety.co.uk if you need any further assistance with this delivery. Lucie

Rated 5 out of 5 stars

The selection of cheeses appeals

The selection of cheeses appeals, the descriptions of the cheeses is accurate and encourages a purchase to try a new cheeses. Being able to select a delivery date is great and the delivery and packaging is always excellent

27 March 2026

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