Canvas Factory Reviews 

20,378
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,595 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering platform is exceptionally simple to navigate and extremely straightforward to use. Consumers are consistently thrilled with the exceptionally high print quality, vibrant colors, and sturdy packaging that thoroughly protects items. People also highly appreciate the extremely prompt shipping times and the very helpful, patient customer support team. Some reviewers were not happy with the framing, noting that the canvas was occasionally loose or not stretched tightly enough. A few other people also experienced frustrating delivery delays, updates, or missing items shipped through third-party couriers.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the high image quality,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the excellent image... See more

Delivery service

Consumers find delivery service to be positive, noting that packages arrive quickly and as promised.... See more

Service

People report positive experiences with service, highlighting fast turnaround times, quick communication, and... See more

Order

Clients share positive opinions on order, highlighting that the ordering process is very easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so happy with my prints! I have previously used other companies to capture wall art from my photos and was nervous about trying the Canvas Factory but, I am so glad I did. I love the options for... See more

Rated 5 out of 5 stars

After 20 years of using Canvas Factory they never disappoint. This time I submitted a pic to be put on acrylic as a gift and CF made all necessary adjustments to ensure the perfect quality. They expla... See more

Rated 5 out of 5 stars

Well worth a wait and a bit of extra cash to have the photo reviewed. When it was acceptable it didn't take long to arrive. It was perfection and can't stop admiring the cushion with fabric very soft... See more

Rated 5 out of 5 stars

From the beginning to the end the communication and service was top notch. The canvas was a wedding present and was greatly received by the couple. My only suggestion is that get in early with yo... See more



Company details

  1. Photo Printing Service
  2. also in
  3. Art Supply Store
  4. Association or Organization
  5. Bedroom Furniture Store
  6. Furniture Store
  7. Interior Designer
  8. Living Room Furniture Store
  9. Wedding Service

Information provided by various external sources

Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(20,378)

1,505 reviews in the last 12 months

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Rated 5 out of 5 stars

Communication was excellent

Communication was excellent. Was able to hold order until i fixed the image to avoid a blurry print. Delivery was very quick and canvas with the timber looks so good. Great quality.

16 September 2026
Rated 5 out of 5 stars

The Support Staff at Canvas Factory are fabulous

The Support Staff at Canvas Factory were fabulous. My order was a little complicated and the staff were so patient and helpful and responded to my emails in a very timely fashion.
I'd highly recommend getting the image quality testing done on the photos you submit, I had 2 photos the company showed me were slightly blurry when enlarged, so I changed to better quality photos.
The finished products were great quality. One of my prints was damaged in transit, and the company created a new one and it was delivered within a week...fabulous service!
I highly recommend Canvas Factory

16 September 2026
Rated 5 out of 5 stars

Happy customer

I had a great experience with my order and shipping. It was easy to upload the file and then order what I wanted. Will 100% be ordering more from this company.

15 September 2026
Rated 5 out of 5 stars

You made a picture we love into wall…

You made a picture we love into wall art, it's perfect
Amazing customer care, contacting us to let us know the quality wasn't right and needed a higher quality image.
So quickly done
I was so excited to receive it
Thank you once again

13 September 2026
Rated 5 out of 5 stars

A great way to preserve and enjoy memories.

Loading photos into the system is easy. Sizing is very adaptable and the previews given at actual size give an accurate indication of the quality/clarity of the finished product. The manual check facility is an excellent service and has saved us from prints that were too busy to ever print with sufficient clarity.
Our photos have been beautifully reproduced.
Movement through the system is tracked on the website and delivery times are quite quick.

13 September 2026

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