Loading photos into the system is easy. Sizing is very adaptable and the previews given at actual size give an accurate indication of the quality/clarity of the finished product. The manual check fa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff at canvas factory could not have been more helpful. The photo I had taken and wanted printed out wasn't good enough for a large print so they helped me through the process and I now have a m... See more
What made my experience great. I was informed the image I sent had a couple of issues when enlarged. The image was cleaned up by CF and had power lines removed, making the image extremely acceptable.... See more
Well worth a wait and a bit of extra cash to have the photo reviewed. When it was acceptable it didn't take long to arrive. It was perfection and can't stop admiring the cushion with fabric very soft... See more
Company details
- Photo Printing Service
- also in
- Art Supply Store
- Association or Organization
- Bedroom Furniture Store
- Furniture Store
- Interior Designer
- Living Room Furniture Store
- Wedding Service
Information provided by various external sources
Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.
Contact info
44 Market St, 2000, Sydney, Australia
- 1300849287
- support@thecanvasfactory.com.au
- www.thecanvasfactory.com.au
4.7
Excellent
20K reviews
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This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 48 hours
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The canvas arrived in good time but was…
The canvas arrived in good time but was loose or saggy on the frame. I reported this through email. Canvas factory asked for photos for proof which I provided . I also provided my mobile phone number. I received an email reply asking for more photos or a video. Now I was getting frustrated. This was the 7th product I have ordered from the company and have never complained before. Why aren't they calling me? Much easier to talk than email. Had to place a ruler across the print to prove how saggy the canvas was. They have agreed to reprint and try again. But why the disbelief and burden of proof on me? Why no phone call? So not happy.
29 July 2026
Reply from Canvas Factory
Hi Dale
Thank you for taking the time to provide your feedback, and I’m genuinely sorry for the frustration this experience has caused.
We certainly don’t want you to feel that we didn’t believe you or that you were being made to prove that there was an issue. The photos and video were requested so our Production team could properly assess the problem and determine the appropriate resolution, but I appreciate that having to provide multiple photos, including one with a ruler, was frustrating—particularly as you have ordered from us previously without any issues.
I also understand your point regarding the phone call. While we generally handle these matters via email so that we have photos and documentation of the issue for our Production team, I appreciate that speaking with someone directly would have made the process much easier and less frustrating for you.
We have agreed to reprint the canvas and will make sure the issue is addressed before it is sent out. We sincerely appreciate your continued support as a returning customer, and we’re sorry that this particular order has fallen short of the experience you have previously had with us.
Regards,
Rory
Disappointed.
Still haven't received an update on when I will be getting my product. I ordered and paid in full 1 month ago. I received an email advising they would have frames back in stock in about 10days from order date - I had to follow them up for an update and just got told "we'll let you know". I am extremely disappointed and frustrated, particularly in the lack of communication.
29 July 2026
I'm amazed at how the picture turned…
I'm amazed at how the picture turned out...absolutely satisfied.
21 July 2026
Our print was a gift and they loved it
Our print was a gift and they loved it! It looks so good. I was worried about getting it delivered in time but ended up being delivered quicker than expected. Thankyou for the great service and awesome print!
28 July 2026
Really good choice of wall art and got…
Really good choice of wall art and got exactly what I wanted.
The quality of the art is very well finished with framing and presentation and very affordable.
Also the packaging and time it took to arrive, excellent.
This company takes care with everything.
Thank you Canvas Factory
G
27 July 2026
OUTSTANDING WORK AND SHOULD BE REWARDED
I Have Ordered Many Products From The Canvas Factory And Every Time They Have Produced Such Outstanding Work And Quality. If Any Time There Was A Issue With My Print They Would Contact Me Before Going A Head With The Print . I Would Definitely Recommend Canvas Factory To Family And Friends
20 July 2026
Great quality product
Great quality product, very happy with the canvas and image quality - will definitely order more. Well-packaged too, so less chance of damage in transit.
16 July 2026
Easy to order and very good quality…
Easy to order and very good quality product (photo on canvas).
26 July 2026
Quality of product and turnaround time…
Quality of product and turnaround time - all was wonderful
19 July 2026
My canvases were very good quality and…
My canvases were very good quality and made with care and the order came very quick
Best place for canvases
26 July 2026
Very straight forward interface and…
Very straight forward interface and prompt production.
25 July 2026
My canvas print arrived promptly and…
My canvas print arrived promptly and nicely packed. The frame is strong and well built and the print itself beautifully done. I couldn't be more happy and will be ordering more. 😍
16 July 2026
fast del
fast del, clear pics, and help full team members, will buy again thank you AAA+++
23 July 2026
Excellent quality and vivid colour.
23 July 2026
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