Bubble Panda Reviews 2,386

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including cups, lip balms, and bubble tea ingredients, often highlighting the delicious flavors and variety available. Many appreciate the thoughtful and beautiful packaging, making orders feel like special gifts, and note the excellent value for money. Reviewers frequently mention fast and reliable delivery, with orders arriving well-packaged and on time, often exceeding expectations. However, some customers experienced issues with delayed shipping, with orders taking longer than expected to dispatch or arrive. A few people also reported receiving damaged items, such as broken cups or ruptured bubble tea components, or missing items from their orders. Additionally, there were instances where promotional offers, like discount codes, did not work as advertised, and some found the product descriptions for bundles to be misleading regarding colors or contents.

What people talk about most

Product

People report positive experiences with the product, often highlighting the great taste, amazing flavors, and... See more

Quality

Customers consistently note positive experiences with quality, praising the actual product, amazing flavors,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy delivery and the... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the products and... See more

Value for money

Customers had positive experiences with value for money, with many reviewers consistently praising the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve got lots of kits from them in the past and they’re always perfect. The bubbles syrups and teas taste amazing, their combinations are super delicious and I recently got their lip balms and ice cub... See more

Rated 5 out of 5 stars

I absolutely loved my bundle package from Bubble Panda UK! 🧋🐼💖 The package was such a treat — it came with 3 boxes of boba tea products, some super cute lip balms, a beautiful glass boba c... See more

Rated 5 out of 5 stars

I pre-ordered four Swizzels refill boxes as Christmas gifts, and they showed up well ahead of time, so I had plenty of opportunity to wrap and distribute them. The presentation was excellent, and the... See more

Rated 5 out of 5 stars

Always quick at sending and the kids love them boxes are well presented and kids get excited at trying new ones . The tea its self is fantastic rdally good flavouring we love there's always a offer on... See more


Company details

  1. Bubble Tea Store
  2. e-Commerce Service
  3. Tea Store

About Bubble Panda

Written by the company

We are Bubble Panda!

We are a Manchester based online company, selling bubble tea kits to make delicious shop-quality bubble tea from home. We use premium ingredients and have loads of exciting flavours and toppings to choose from.

Plus, we’ve added a British twist to bubble tea with flavours such as rhubarb. We also sell a range of bubble tea accessories – everything from our signature Bubble Panda cup & straw set to juicy fruit lip balms!

Fast UK Shipping

Free shipping on orders £25 and over

We aim to dispatch all orders in 1-3 working days and then delivery within 2 working days.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My daughter loves bubble panda.

My daughter loves bubble panda.
A great variety to choose from, brilliant quality ingredients. Some really good value deals. Still expensive but cheaper than bubble tea shops and the packaged sets in supermarkets.
The packaging is nice so makes a good present and it came in really good time.
We will definitely be getting more again!

27 May 2026
Rated 5 out of 5 stars

Very nice

Very nice! Packaging was very good and appealing, instructions are very straightforward and easy. I bought the starter pack and a refill pack, I love it!
No doubt I will continue to order the refill pack
Thank you

27 May 2026
Rated 5 out of 5 stars

I love their bubble tea

I love their bubble tea. I have tried different flavour packs and accidentally mixed them wrong and they were still amazing.
It's very simple to order, the delivery can take longer depending what time of the month you order. But that's OK.
They have really great offers and different flavour packs all through the year.

27 May 2026
Rated 5 out of 5 stars

What else can I say except as always a…

Speedy service(especially on the bank holiday weekend),, I decided to try the yuzu syrup and lemon bubbles(along with the lemon/ginger teabag, make an amazing lemonade 🍋 inspired drink🧋), I bought 2 sets of the triple build your own box and got one half price for joining the Bubble Panda Boba club on Facebook so I'm currently mixing my new syrups and bubbles to create unique flavours which I can then share with other bubble tea fans on the fb page(a place where I can talk bubble tea, flavours and more without being judged),, as always top marks to Bubble Panda 🐼🧋🐼🧋💖😋❤️

26 May 2026
Rated 5 out of 5 stars

Just brilliant!

Easy to order and fast delivery. The different flavours available are fantastic and, they are really easy to make. My granddaughter absolutely loves making her own bubble tea and I can ensure that she drinks enough, especially when it's hot outside. I can't recommend this company enough.

26 May 2026
Rated 5 out of 5 stars

Grandkids love these

I have ordered from Bubble a number of times for my grandkids and they have loved them all. My grandson is currently enjoying the Caribbean mix. It would be great to have a Mocktail selection for the Summer months. Always arrive speedily and well packaged.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks

Bubble Panda were very helpful with a delivery issue and maintained good communication.

The final product looks great, is easy to access and should be just the thing for my daughter’s sleepover party.

20 May 2026
Unprompted review
Bubble Panda logo

Reply from Bubble Panda

Hi Tessa, thank you so much for taking the time to update your review and thank you for your patience whilst we resolved the issue with your order. We hope you daughter has a fantastic sleepover party and you have a great long weekend too!

Rated 1 out of 5 stars

Loosing customers and alienanting people.

I ordered the Golden Ticket mystery bundle offer from Bubble Panda.
They said it was limited to 250 units. Each would be unique and random with a value of £50+ for only £15.

When mine arrived, the total value of the contents based on the sales prices of the Bubble Panda website at the time of arrival was only £47.97. Also, neither the Tote Bag or Cup as shown in the promotional images were golden in colour. Just standard products.

I posted this information on their Facebook page, with a breakdown of the package and photographs.

Two days passed, and Bubble Panda had visited the Facebook page and had posted other new promotions, but had not responded to my original post.

Another customer had by this time also posted that they were disappointed that the items included were not golden in colour either.

I then left a comment asking for Bubble Panda to respond, Please.

They blocked me. I know they blocked me because I can no longer access the page on Facebook with my account, but I can easily access it through other accounts.

And all of mine and the other customer who complained comments, have been hidden / removed from view even when selecting show all comments.

The actual product is good, but the social media team and therefore the interactive public face of this company are abysmal.

15 May 2026
Unprompted review
Bubble Panda logo

Reply from Bubble Panda

We’re very sorry to hear that your experience did not meet expectations.

We always aim to provide the best possible value and customer service, and we appreciate all feedback as it helps us improve going forward.

We hope the resolution provided was satisfactory, and thank you again for taking the time to share your experience.

The Bubble Panda Team

Rated 5 out of 5 stars

Love my Bubble panda tea

Love my Bubble panda tea , amazing flavours and low sugar, great treat and can enjoy them more when buying from here 🧋😁 can’t wait to try future flavour combinations

4 May 2026
Unprompted review
Bubble Panda logo

Reply from Bubble Panda

Thank you for taking the time to leave us a review. If there are any more flavours you'd like to see let us know!

Rated 4 out of 5 stars

Love the flavours

Love the flavours, not keen on the jelly bits. Only giving 4 stars as the bubbles let them down the consistency isn't always spot on some seem like old stock in the mixed in with fresh.

4 May 2026
Unprompted review
Bubble Panda logo

Reply from Bubble Panda

Hey Lisa, thank you for taking the time to leave us a review. If there are ever any issues, please email help@bubblepanda.com and we will do our best to resolve.

Rated 2 out of 5 stars

Took to long to dispatch and arrive…

Took to long to dispatch and arrive also not the best flavours and when they say 8 small and 4 large drinks i very much doubt it will not be using again

24 April 2026
Bubble Panda logo

Reply from Bubble Panda

Hi James,

We’re very sorry for the delay in receiving your order.

As a small team, we occasionally experience very high order volumes during busy periods, which can unfortunately lead to delays. We really appreciate your patience and understanding.

Regarding the servings, the portions can be split across two drinks depending on taste preference, but we appreciate your feedback and will certainly take it on board as we continue improving our products and customer experience.

Rated 5 out of 5 stars

Best online boba EVER

My order came really fast and everything inside was as described!
Product was great and tasted AMAZING
Will 100% be buying again from here

23 April 2026
Bubble Panda logo

Reply from Bubble Panda

Hey, thank you so much for your kind review. It really means a lot :) If there are ever any new flavours you'd like to see, let us know!

Rated 4 out of 5 stars

My girls love their bubble panda and…

My girls love their bubble panda and trying new flavor's. But unfortunately the print is coming away from the cup and leaving black marks all over the silicone sleeve and their hands! I always hand wash the cups so cannot be from the dishwasher.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

My order arrived completely ruined and…

My order arrived completely ruined and spilled which is disappointing as it was a gift. I emailed customer service and they ignored me

27 March 2026
Unprompted review
Bubble Panda logo

Reply from Bubble Panda

Hi Ty, we are very sorry about the condition your order has arrived in. Please could you send us a photo of the damage to help@bubblepanda.com and we will get this resolved for you ASAP.

Rated 5 out of 5 stars

Excellent service

Delivery was quick and items were beautifully packaged. The order was a present for my daughter so we hope to make our first bubble tea this week 😊

24 March 2026
Rated 5 out of 5 stars

Honestly

Honestly? The product does nothing for me but my grandchildren love it and the little extras that arrive . Over the time we have dealt with Bubble Panda we have found them to be efficient , trustworthy and reliable. The goods arrive, not next day but in a short 2-3 days which is fine. They are always safely packed in cardboard packaging rather than plastic. Cannot fault them.

24 March 2026
Rated 5 out of 5 stars

Never disappoints!

I have ordered from Bubble Panda many times, always a great product, great value and arrives in decent time.
The range of flavour combinations is fantastic, something for everyone.

17 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look