Bubble Panda Reviews 2,386

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including cups, lip balms, and bubble tea ingredients, often highlighting the delicious flavors and variety available. Many appreciate the thoughtful and beautiful packaging, making orders feel like special gifts, and note the excellent value for money. Reviewers frequently mention fast and reliable delivery, with orders arriving well-packaged and on time, often exceeding expectations. However, some customers experienced issues with delayed shipping, with orders taking longer than expected to dispatch or arrive. A few people also reported receiving damaged items, such as broken cups or ruptured bubble tea components, or missing items from their orders. Additionally, there were instances where promotional offers, like discount codes, did not work as advertised, and some found the product descriptions for bundles to be misleading regarding colors or contents.

What people talk about most

Product

People report positive experiences with the product, often highlighting the great taste, amazing flavors, and... See more

Quality

Customers consistently note positive experiences with quality, praising the actual product, amazing flavors,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy delivery and the... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the products and... See more

Value for money

Customers had positive experiences with value for money, with many reviewers consistently praising the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve got lots of kits from them in the past and they’re always perfect. The bubbles syrups and teas taste amazing, their combinations are super delicious and I recently got their lip balms and ice cub... See more

Rated 5 out of 5 stars

I absolutely loved my bundle package from Bubble Panda UK! 🧋🐼💖 The package was such a treat — it came with 3 boxes of boba tea products, some super cute lip balms, a beautiful glass boba c... See more

Rated 5 out of 5 stars

I pre-ordered four Swizzels refill boxes as Christmas gifts, and they showed up well ahead of time, so I had plenty of opportunity to wrap and distribute them. The presentation was excellent, and the... See more

Rated 5 out of 5 stars

Always quick at sending and the kids love them boxes are well presented and kids get excited at trying new ones . The tea its self is fantastic rdally good flavouring we love there's always a offer on... See more


Company details

  1. Bubble Tea Store
  2. e-Commerce Service
  3. Tea Store

About Bubble Panda

Written by the company

We are Bubble Panda!

We are a Manchester based online company, selling bubble tea kits to make delicious shop-quality bubble tea from home. We use premium ingredients and have loads of exciting flavours and toppings to choose from.

Plus, we’ve added a British twist to bubble tea with flavours such as rhubarb. We also sell a range of bubble tea accessories – everything from our signature Bubble Panda cup & straw set to juicy fruit lip balms!

Fast UK Shipping

Free shipping on orders £25 and over

We aim to dispatch all orders in 1-3 working days and then delivery within 2 working days.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

University settling in gift

I ordered a tropical bundle for my niece as a welcome to university settling in present. It arrived promptly and she loved trying all the flavours. There was plenty for her to enjoy and for her to share with her new friends!
Big win!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

My son loves these bubble teas

My son loves these bubble teas - they are the perfect school hols treat with great flavours.

We first ordered a Halloween set. Unfortunately, the cup had broken on arrival. My email was quickly responded to& the cup replaced within the week.

The accessories - fur keyring/ bubble teas keyrings make for nice school bag accessories and my car air fresheners smell and look great!

I recently ordered the swizzles bubble tea set which was a welcomed Christmas present. Will definately order again x

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing !!

So good my daughter loved making them i love how there so easy to make but yet so fun i definitely will order again soon I recommend.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

I’ve ordered a few times from Bubble…

I’ve ordered a few times from Bubble Panda and I’ve been extremely pleased every time. There’s a wide array of flavours to pick from and all have been so good. There are also really easy to follow instructions in the box if you haven’t made it before and it’s super easy and simple to make. I’m obsessed!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service & flavours

Fantastic service with amazing flavours to choose from, always new ranges coming out to try and we’ve loved them all, highly recommend this company and a great option for teenager birthday present.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing gifts

I buy these kits for gifts, they always go down a treat. The Swizzles flavours were particularly well received, and the kettle was on in minutes of opening them. Delivery always reliable and packaged beautifully. Highly recommend.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

First order and will return.

Pre-ordered 4 of the swizzels refill boxes for Xmas gifts. Arrived in plenty of time for me to wrap and deliver those needed for Xmas. Well presented and a good selection. My kids were pleasantly surprised when they opened them and couldn’t wait to get making. Would definitely order again.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Bubbilicious!

These Bubble tea sets are awesome. My boys and I have tried many different flavours and combinations and they are all really refreshing and delicious. The packaging is always very sturdy and you are kept well informed on shipping updates. We will be regular customers of Panda Bubble Tea for sure!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Ordered a few times from this company and never been disappointed, lovely teas, and accessories have been well received. Especially enjoyed the extra suprise from my pre ordered Halloween box.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Bubble Tea is delicious

I ordered 2 Christmas Bubble tea kits with the Cup, straw, jelly beans and key ring, 1 for me and 1 for my daughter, when she opened it she said " I already buy from Bubble Panda", 🐼 Great minds think alike 😂 so I'll have to find someone else to recommend to Bubble tea

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Great products, great customer service.

Products as described. Come well packaged. Bubble tea obsessed daughter loves them. (i’ve ordered from them twice now. Once around Halloween and once around Christmas)
The bundles are awesome. Really good value for money!

I reached out to customer service recently regarding my order as I was worried it wouldnt get here before christmas. But it did :) and customer service were quick to respond. Polite & friendly too. :)

Will be using them again.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Christmas bubble tea kit…

Preordered a Christmas bubble tea kit for my daughter as she’s obsessed with bubble tea.
Parcel arrived very quickly and in perfect time for Christmas.
Daughter is absolutely over the moon! Not only did she get two boxes full of all the ingredients to make some amazing Christmas themed bubble teas, but the bag of goodies was brilliant too. The bubble tea cup itself is amazing and such good quality, and we also got straws and a cleaning brush, lip balms, a key ring and a silicone ice cube tray that all came in a lovely tote bag. Everything is really high quality and more than worth the money.
The kits themselves are fab, really easy instructions to follow and my daughters having the best time making her daily festive bubble teas! They’re so easy to make she can confidently make them herself (while being supervised with the kettle) and other than water and milk, everything required is included in the kits.
There’s such a great variety of funky flavours included and they taste great! Massive success and a new firm favourite

27 December 2025
Unprompted review
Rated 1 out of 5 stars

BUBBLEPANDA IS A TOTAL LETDOWN

I ordered multiple christmas presents for my son and grandchildren on 5th November. On 15th December I received my dispatch email and tracking info. It is now 21st Dec and they still haven't handed over the parcel to royal mail and are ignoring my emails to customer service....... My reply to bubblepandas reply :- I do not believe what you have said. I think you just say this to look good on reviews. The reason being you dispatched mine apparently on the 15th December and used Royal Mail Tracked 48™ service. Should have arrived on 17th or 18th at the latest. If this doesn't arrive by Christmas I want a full refund and I will have alot of my family without presents. Absolutely shocking when you took my money on 5th November.

5 November 2025
Unprompted review
Bubble Panda logo

Reply from Bubble Panda

Hi - we're really sorry if we've missed your message and completely understand how frustrating this is.

This order was part of our pre-order release, which was due for dispatch 12-22nd December. Your order has now been completed our end, and due to the weekend/high volume of Christmas post, we're just waiting on Royal Mail to update tracking, which should happen Monday, with delivery shortly after.

We're really sorry for any inconvenience caused and hope this helps clarify things.

UPDATE:
Hey Nicola, we have been tracking your order and pleased to say the link has updated and it is due for delivery tomorrow. We are very sorry for the delays, we are doing our best to improve. We hope you have a lovely Christmas from all the team here.

Rated 1 out of 5 stars

Been trying to contact regarding…

Been trying to contact regarding delivery but no responses whatsoever. Ordered in November for a Christmas delivery. Package label was created on 16th and nothing has moved since. Think I’ve just wasted my money on this! Shop somewhere else that has better customer service, better communication and actually post things!

20 December 2025
Unprompted review
Bubble Panda logo

Reply from Bubble Panda

Hi - we're really sorry if you still haven't been responded to. We always aim to reply to everyone as quickly as we can.

All orders have been completed our end. Due to the weekend and high volume of Christmas post, tracking hasn't updated yet for some orders, but this should update on Monday and be with you very shortly after.

We're really sorry for the inconvenience and appreciate your patience.

Rated 1 out of 5 stars

Parcel has not arrived

Parcel has not arrived. It was sent to Manchester/ Plymouth. All over. I’ve let bubble panda know but no response

5 December 2025
Unprompted review
Bubble Panda logo

Reply from Bubble Panda

Hi - we are really sorry to hear this. If this hasn't already been resolved, please email help@bubblepanda.com with your order details and we'll look into this for you straight away.

Rated 5 out of 5 stars

Delicious Treat

Good to receive for a different drink as a treat have drank bubble tea in the past and it’s delicious.

7 November 2025
Unprompted review

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