Bubble Panda Reviews 2,386

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including cups, lip balms, and bubble tea ingredients, often highlighting the delicious flavors and variety available. Many appreciate the thoughtful and beautiful packaging, making orders feel like special gifts, and note the excellent value for money. Reviewers frequently mention fast and reliable delivery, with orders arriving well-packaged and on time, often exceeding expectations. However, some customers experienced issues with delayed shipping, with orders taking longer than expected to dispatch or arrive. A few people also reported receiving damaged items, such as broken cups or ruptured bubble tea components, or missing items from their orders. Additionally, there were instances where promotional offers, like discount codes, did not work as advertised, and some found the product descriptions for bundles to be misleading regarding colors or contents.

What people talk about most

Product

People report positive experiences with the product, often highlighting the great taste, amazing flavors, and... See more

Quality

Customers consistently note positive experiences with quality, praising the actual product, amazing flavors,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy delivery and the... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the products and... See more

Value for money

Customers had positive experiences with value for money, with many reviewers consistently praising the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve got lots of kits from them in the past and they’re always perfect. The bubbles syrups and teas taste amazing, their combinations are super delicious and I recently got their lip balms and ice cub... See more

Rated 5 out of 5 stars

I absolutely loved my bundle package from Bubble Panda UK! 🧋🐼💖 The package was such a treat — it came with 3 boxes of boba tea products, some super cute lip balms, a beautiful glass boba c... See more

Rated 5 out of 5 stars

I pre-ordered four Swizzels refill boxes as Christmas gifts, and they showed up well ahead of time, so I had plenty of opportunity to wrap and distribute them. The presentation was excellent, and the... See more

Rated 5 out of 5 stars

Always quick at sending and the kids love them boxes are well presented and kids get excited at trying new ones . The tea its self is fantastic rdally good flavouring we love there's always a offer on... See more


Company details

  1. Bubble Tea Store
  2. e-Commerce Service
  3. Tea Store

About Bubble Panda

Written by the company

We are Bubble Panda!

We are a Manchester based online company, selling bubble tea kits to make delicious shop-quality bubble tea from home. We use premium ingredients and have loads of exciting flavours and toppings to choose from.

Plus, we’ve added a British twist to bubble tea with flavours such as rhubarb. We also sell a range of bubble tea accessories – everything from our signature Bubble Panda cup & straw set to juicy fruit lip balms!

Fast UK Shipping

Free shipping on orders £25 and over

We aim to dispatch all orders in 1-3 working days and then delivery within 2 working days.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Missing item. No response from customer service

Ordered from these multiple times with no issues. Recently i ordered the Halloween refill kit with the free limited edition panda keyring, along with the coffee refill kit. Upon arriving I was missing the coffee kit. I have contacted customer service via their website as well as sending a direct message on Facebook, and via commenting on a Facebook post. I have received no response at all, it’s been over a week.

I want what I paid for or my money back!

9 November 2025
Unprompted review
Bubble Panda logo

Reply from Bubble Panda

Hi there, sorry about this - if this is still unresolved, please email help@bubblepanda.com and we’ll sort it out straight away, either by sending the missing item or issuing a refund.

Apologies for the inconvenience and thanks for your patience.

Rated 2 out of 5 stars

Delivery is very poor. Long delays

Hada few deliveries now from bubble panda. Were a large family and enjoy them. However this is the second consecutive time there has been a long delay in recieving our order. The only positve this time is they sent an email stating the halloween part of the order was delayed. This however shouldnt have delayed the whole order .

24 October 2025
Rated 5 out of 5 stars

5 stars ⭐️⭐️⭐️⭐️⭐️

Halloween boxes were a little delayed but bubble panda took the time to email customers to inform them. Getting a bit worried they wouldn't arrive in time for the kids on halloween morning i emailed. Prompt response and arrived in time as promised. Great company, well recieved by the kids and i have already ordered again. 5 stars!

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service, would never use again

Ordered a bubble tea set as a gift for my granddaughter. When it arrived, there was liquid pouring out of the packaging onto the floor so I had to open it. Some of the bubbles had burst open and made a mess of the set. Contacted bubble panda who offered to replace the menu card and the individual pack of bubbles and the tea bags which had been covered in sticky liquid. So now I have the mess of the rest of the package to give my granddaughter for her birthday gift. Shocking customer service. Have ordered previously and been happy with items but would never order again after this experience. Embarrassed to be giving an assortment of soggy and sticky items as a birthday gift.

22 October 2025
Unprompted review
Bubble Panda logo

Reply from Bubble Panda

We’re really sorry to read this... that’s absolutely not the experience we want anyone (especially when it’s a gift for your granddaughter!) to have. We’d love the chance to put this right properly for you. If you could drop us a quick message at help@bubblepanda.com with a note that it’s for our attention from Trustpilot, we’ll make sure this is sorted right away.

We really do appreciate your support and would love to restore your faith in us 💖

Rated 1 out of 5 stars

Ordered on 29th September

Ordered on 29th September, didn’t receive my order yet. On the website it still says order unfulfilled. Emailed them several times, had no replies. It shouldn’t take over three weeks to ship something.

15 October 2025
Unprompted review
Bubble Panda logo

Reply from Bubble Panda

All of our Halloween kits were available as a pre-order only this year, with dispatch planned closer to Halloween. We also sent an update email letting everyone know there’d been a slight delay with the plushies arriving, but everything should still have reached customers in time for Halloween.

If yours hasn’t arrived or there’s still an issue, please do reach out to us at help@bubblepanda.com and we’ll make sure it’s sorted for you right away!

Rated 5 out of 5 stars

Great birthday gift

Bought a starter set for my daughter’s birthday. She loves the flavours of the teas, and the other bits and pieces (cup, keyring etc) are great quality.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, I wrote the wrong address but got an amazing feedback and got another parcel, and their delicious Boba is so wonderful!

THANK YOU!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Bubble panda the goat!

I’ve got lots of kits from them in the past and they’re always perfect. The bubbles syrups and teas taste amazing, their combinations are super delicious and I recently got their lip balms and ice cube tray in a bundle and they’re really good quality (the lip balms are better than all my other ones I don’t know how but they’re so good). The cups are all amazing quality too and I love their keychains so much!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

💝 A Beautifully Curated Bubble Tea Gift Set – 10/10!

I absolutely loved my bundle package from Bubble Panda UK! 🧋🐼💖

The package was such a treat — it came with 3 boxes of boba tea products, some super cute lip balms, a beautiful glass boba cup (the design is gorgeous and the sturdy plastic straw is perfect 👌), plus adorable extras like a boba tea keyring and car refreshers 😍!

You can tell so much care went into curating and packaging everything — it felt like opening a little boba-themed gift hamper! 🎁✨

Highly recommend if you’re a bubble tea lover or want a fun, thoughtful gift for someone who is. 💕

I will definitely be buying again when I have money to do so!

21 September 2025
Unprompted review
Rated 4 out of 5 stars

Great starter set

Great starter set, good quality
Only criticism is the syrup is far too sweet/strong flavoured we had water it down so much

23 September 2025
Rated 3 out of 5 stars

This was my second time buying from…

This was my second time buying from bubble panda. I can remember the first time being good. This time not so much. It was a box that I made up. When I got the box I couldn’t remember what I put together and there wasn’t a reminder or an invoice so I had to guess. Second they say to consume within 30 days. Weirdly the bubbles went moldy within a week. Don’t know if that was just a one off. Would I buy again probably because I’m a big fan of bubble tea. I’m just a bit freaked about the moldy stuff

9 September 2025
Unprompted review
Rated 5 out of 5 stars

sweet shop and candy cloud

Got the sweet shop and candy cloud for my daughter she loved all bar one which was jelly not bubbles, so easy to make and was a real treat for her.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Bought the fruit starter pack for my…

Bought the fruit starter pack for my daughter for her birthday as she loves Bubble Panda. Brilliant set. My daughter is very happy. Pack was delivered perfect and on time. Can't fault the starter pack and service.
My only negative comment was that I received an email from Bubble Panda recently to say "as a thank you from us, here's a code for 20% off your next order". I tried to use the code only to find out it doesn't work! 😔

25 August 2025
Unprompted review
Rated 4 out of 5 stars

Worth it

This was my second time ordering, and I was not disappointed. The flavours are refreshing, and the taste of the green/black tea is not overpowering once you follow their clear preparation instructions

I made an error on my order when I completed the purchase, but contacted Bubble Panda straight away, asking them to correct it. This was done immediately, so my order was dispatched to the right address.

I will be buying again.

3 August 2025
Unprompted review
Rated 1 out of 5 stars

Sickness and diarrhea.

I drank 1. Got belly pain and diarrhea. Was too scared to have it again...tried again a week later and sickness and diarrhea again. I thought maybe its me not taking to the drink. Gave ro my husband. He also got diarrhea. We have an unused box now and half a box. Disgusting. Do not advise buying this.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Overall review

Used company on a number of occasions for bubble tea for my daughter’s birthday presents. She loves the taste and collecting the different cups. Whenever I have dealt with their customer service they have been prompt, professional and solved queries with ease. Thank you.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

100% .

100% .. 5star ..
Packaged well , designs are fab
easy to follow instructions ( or make your own tastes )
Absolutely love it , will definately be buying more

4 August 2025
Unprompted review

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