The British Belt Company Reviews 

622
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Over priced low quality items. I have emailed to express dissatisfaction and have not received the courtesy of a reply. I have also phoned and no one answers the phone. Trading under Acorn and Hide. S... See more

Rated 5 out of 5 stars

Bought three leather bags in the sale as gifts for family. Sale prices were amazing and just great value. Delivery was free and amazingly fast considering Covid situation and that it was Black Frid... See more

Rated 1 out of 5 stars

Worst customer service ever. Didn't respond to any of my e-mails or facebook message. Belt didn't include a return label so I couldn't exchange it for a smaller size, so now I'm stuck with a belt that... See more

Rated 5 out of 5 stars

I placed an order with this firm for 3 belts and and a personalized leather card holder on December 17. I wanted to support a British firm, and British manufacturing jobs. I also wanted the package to... See more

Company details

  1. Leather Goods Store
  2. Belt Shop
  3. Fashion Accessories Store
  4. Leather Goods Manufacturer

Information provided by various external sources

Handmade in Rutland 🇬🇧 The British Belt Company has been crafting belts, braces and small leather goods using sustainably-sourced, full grain leather, since 1946. Choosing one of our pieces means choosing the skill, care and expertise that comes with three generations of leather-work. Support a small British business and shop leather that lasts a lifetime, today.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

622 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.6

All reviews

(622)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Over priced low quality items

Over priced low quality items. I have emailed to express dissatisfaction and have not received the courtesy of a reply. I have also phoned and no one answers the phone. Trading under Acorn and Hide. Seemingly hiding from customers. Please come back to me to sort out this issue. Order ref: AH2869

10 July 2026
Unprompted review
Rated 3 out of 5 stars

Sadly didn't last...

Previously I had two belts from different major UK suppliers, and both of them laminated, i.e. the front and back of the belt started coming apart.

So I bought two belts from this company, which were not cheap at £50 each, and everything was ok initially, but less than 12 months later, they have both started doing the same thing, i.e. the front and back of the belt are coming apart. Presumably they are glued together?

This is disappointing, given how much they cost. So I am now looking for belts that are made from a single thickness of leather that cannot come apart like this. I will make sure to ring any possible supplier in advance to check this out before any further purchases!

22 July 2024
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. Didn't respond to any of my e-mails or facebook message. Belt didn't include a return label so I couldn't exchange it for a smaller size, so now I'm stuck with a belt that my partner can't use because the company chose to ignore all of my communications. To think that they state they will reply within a day of receiving an e-mail and here I am waiting for a reply since December.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

I recently purchased a product which I wasn't happy with. I contacted the company had a very prompt response with the offer of a replacement or refund. I opted for refund which was processed very quickly. I was reassured that I didn't have to return the product. Excellent customer care

10 January 2024
Unprompted review
Rated 5 out of 5 stars

British Belt Company-quality products

Purchased three belts from this company. Liked the idea of made in Britain. Nicely packaged and all belts were in pristine condition and appear very high quality. Length spot on as per order and I did use their helpful size guide. Would highly recommend !

24 November 2023
Unprompted review
Rated 5 out of 5 stars

leather notebook…

I recently purchased a leather notebook cover from this company. The quality was excellent and I am extremely satisfied with the purchase. I had a small problem with the original item but the customer service was exemplary and my problem was dealt with very promptly and courteously .Highly recommended.

22 November 2021
Unprompted review
Rated 2 out of 5 stars

Great belts for the 2 months before they break

I ordered a belt for my boyfriend for Christmas in 2019. He wore it a few months and loved it-then the pandemic hit and he wasn’t wearing it. He put it on again a few months later and it was broken. I contacted the company and they were helpful, I sent pictures and paid to send the belt back to repair it. They couldn’t fix it and provided a new one, which I was happy with. And now, a few months after the replacement was provided it too has failed. The leather has come away from the metal. I am pretty bummed I splashed out on what I thought was going to be a quality product and Primark belts have lasted years longer. I want to buy things that last longer and I’m prepared to pay for them- but the British belt company has poorly constructed belts or major design flaws that don’t support the price tag.

31 August 2021
Unprompted review
The British Belt Company logo

Reply from The British Belt Company

Good Afternoon,
We are very sorry to hear about your belt. If you would like to get in contact with us we would be happy to help. Please contact us on customer.service@thebritishbeltcompany.com.
Best wishes,
TBBC Team

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