Whole customer contact experience was 100%. I was hesitant about buying a premium phone cover, but it's arrived and the quality is great. Haven't used it yet, the phone its for arrives tomorrow, bu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the third phone case I have purchased from Snakehive, so they must be doing something right ! Quality genuine leather, durable and wears nicely, develops the leather patina that makes it look... See more
Company replied
It's the fourth case I've purchased and not due to them wearing out. Have bought 2 for myself and 2 as gifts for family. Absolutely fantastic quality and superb protection for my new S26 Ultra. Mate... See more
Company replied
Great quality genuine leather phone case With compartment for cards I use a waterproof spray to keep it clean being nubuck leather - it ages super well I had the first one 2 years ago- still going... See more
Company replied
Company details
Written by the company
We are passionate about providing our customers with the finest uniquely crafted genuine leather mobile phone cases, whilst also offering exceptional value for money and great customer service. Snakehive is a family owned and run business based in Dorking, Surrey in the UK. Please check out our website at www.snakehive.co.uk.
Contact info
Unit 1 Tillingbourne Court, RH4 1HJ, Dorking, United Kingdom
- 01306742775
- sales@snakehive.co.uk
- snakehive.co.uk
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Great quality leather phone case
Great quality leather phone case, speedy delivery and helpful when needed
12 September 2026
Unprompted review
Reply from Snakehive
Hi Nigel,
Thank you so much for your lovely 5-star review! We're delighted to hear you're happy with the quality of your leather case, the speedy delivery, and our customer service.
We truly appreciate your support and hope to welcome you back again soon!
Kind regards,
Team Snakehive
Excellent customer care. Quality products.
Quality product and long lasting. Brilliant customer care service. I had a small issue and it was resolved straight away. For this reason I shall stay a loyal customer and will definitely purchase from Snakehive in the future.
6 October 2026
Unprompted review
Reply from Snakehive
Hi there,
Thank you so much for taking the time to leave us such a wonderful 5-star review! ⭐😊
We're absolutely delighted to hear that you're happy with the quality and durability of our products and that our Customer Care Team was able to resolve your issue so quickly.
Providing excellent customer service is something we truly value, so it's lovely to know that we were able to make your experience a positive one.
We really appreciate your kind words and continued loyalty to Snakehive. It means so much to us to know that you'll be choosing our products again in the future!
Thank you again for your trust and support. We look forward to welcoming you back and hope you continue to enjoy your Snakehive products for many years to come!
Have a lovely day! 😊
Kind regards,
Team Snakehive
The case for my s26 ultra lasted about…
The case for my s26 ultra lasted about 4 months then fell apart.
12 October 2026
Unprompted review
Reply from Snakehive
Hi Ren,
We’re very sorry to hear that your Samsung Galaxy S26 Ultra case has come apart after only four months. This is certainly not the quality or durability we expect from our products.
Our cases are covered by a two-year manufacturing warranty, so we’d be happy to review this and help find a suitable resolution. Please contact us at sales@snakehive.co.uk with a few photos showing the issue, and our team will be glad to assist.
All the best,
Team Snakehive
Quality iPhone cases and nice colours
I have made several purchases with you, passport holder, wallet and recently an iPhone Air case, your website is very clear and your products are really well made and delivery is always prompt
20 September 2026
Unprompted review
Reply from Snakehive
Hi Annie,
Thank you so much for your wonderful 5-star review! 😊
It's lovely to hear that you've chosen Snakehive for several purchases, from your passport holder and wallet to your new iPhone Air case!
We're delighted that you're happy with the quality of our products, the ease of using our website, and our delivery service.
Your continued support and kind words truly mean a lot to us, and we look forward to welcoming you back again!
Warm regards,
Team Snakehive
Bought a case
Handled my query so well they went from 1 to 5 stars.
Appreciated.
5 October 2026
Unprompted review
Reply from Snakehive
Hi there,
Thank you for taking the time to share your feedback with us. We completely understand your concern around return costs, and we appreciate the opportunity to clarify how our returns process works.
The service fee shown in our returns portal includes the cost of the prepaid return shipping label provided through the portal. If you prefer to arrange and pay for the return postage yourself using your own chosen courier, you can select the self-shipping option, and the service fee will not apply.
We appreciate you raising this, as we want our returns process to be as clear and straightforward as possible for our customers.
Warm regards,
Team Snakehive
Third phone case from Snakehive
Third phone case from Snakehive. Stylish product and does what it says on the tin, protect my iPhone!!
1 October 2026
Unprompted review
Reply from Snakehive
Hi Stuart,
Thank you so much for your fantastic 5-star review! 😊
It’s wonderful to hear that this is already your **third Snakehive case** and that you continue to enjoy the style and protection our cases provide.
We really appreciate your continued support and loyalty to Snakehive, and we hope your new case keeps your iPhone well protected for a long time to come!
All the best,
Team Snakehive
I love their products
I love their products. I just bought a new vintage wallet for my new phone. The previous one lasted...8 years.
29 September 2026
Unprompted review
Reply from Snakehive
Hi Camille,
Thank you so much for your lovely review! Eight years with your previous case is wonderful to hear, and we’re delighted you’ve chosen another Vintage Wallet for your new phone.
We really appreciate your continued support and hope your new case becomes just as much a part of your everyday life as the last one. Thank you for taking the time to share your experience—it means a great deal to our team.
Warm regards,
Team Snakehive
Bonded cow/pig leather.
Misleading on the quality of the leather, very thin and is bonded cow/pig leather. For the price I was expecting full grain leather (one piece). I paid less for a full grain case for my S23 and it wore beautifully. This new case already has ridges where the leather folds because the two materials don't stretch the same. Feels like a cheaper product. The case does fit the S26 snugly. I don't think the durability is there.
28 September 2026
Unprompted review
Reply from Snakehive
Hi K Garner,
I’m sorry your new case feels like a step down from the one you had for your S23. I understand why the ridges appearing at the fold have left you concerned about how it will wear.
Thank you for raising both the leather description and the construction. We’ll share your feedback with our product team. Please email us at sales@snakehive.co.uk with a photo of the fold so we can take a closer look and help.
Team Snakehive
"Glass" screen protector wasn't glass.
I bought a glass screen protector, they sent me a plastic screen protector.
I queried it, they told me I was wrong.
I've never seen glass bend, dent or easily scratch like this. Weirdest glass I've ever seen.
The fact that sent me a different product to what was advertised annoyed me. The thing that made me write a bad review was them blaming me and not sending me what I ordered.
10 July 2026
Unprompted review
Reply from Snakehive
Hi Tom,
Thank you for taking the time to share your feedback.
We’re very sorry to hear how disappointed you have been with your experience, particularly regarding the material of the screen protector you received and how your concerns were handled by our team.
We completely understand why receiving a product that you feel differs from what was advertised would be concerning. We also appreciate your comments regarding our previous communication, and we’re sorry that our response left you feeling that your concerns were being dismissed rather than properly addressed.
We’d really appreciate the opportunity to look into this again and help resolve the matter for you. Please contact our Customer Care Team at sales@snakehive.co.uk, and we’ll be happy to review everything further.
All the best,
Team Snakehive
Beautiful product
Beautiful product. Incredible color. Nice to hold.
15 September 2026
Unprompted review
Reply from Snakehive
Hi Lynne,
Thank you so much for your wonderful 5-star review! ⭐️😊
We’re delighted to hear that you love the beautiful colour of your Snakehive product and that it feels great to hold.
Thank you for choosing Snakehive and for taking the time to share your experience. We really appreciate your support!
All the best,
Team Snakehive
Beautiful quality case for iPhone…
Beautiful quality case for iPhone 15pro. Very pleased!
13 September 2026
Unprompted review
Reply from Snakehive
Hi David,
Thank you so much for your wonderful 5-star review! 😊
We’re delighted to hear that you’re very pleased with your new iPhone 15 Pro case and that you’re enjoying its quality.
Thank you for choosing Snakehive and for taking the time to share your experience. We hope you continue to enjoy your case for a long time to come! 😊
All the best,
Team Snakehive
Superb design and build using quality…
Superb design and build using quality marerials. Would not buy anything else. I have a penchant for all things in vintage brown leather and always look here first.
10 September 2026
Unprompted review
Reply from Snakehive
Hi Gareth,
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear how much you appreciate the design, craftsmanship, and quality of our products. It’s especially lovely to know that Snakehive is your first port of call for all things vintage brown leather!
Your continued support really means a lot to us, and we look forward to welcoming you back again in the future.
All the best,
Team Snakehive
Happy customer!
Love this case so much especially the sleek design and the stand comes in handy. So glad I made this purchase.
4 September 2026
Unprompted review
Reply from Snakehive
Hi Lizzie,
Thank you so much for your wonderful 5-star review! 😊
We’re delighted to hear how much you love your new Snakehive case, especially its sleek design and handy stand feature. It’s fantastic to know that you’re so pleased with your purchase!
Thank you for choosing Snakehive. We hope you continue to enjoy your case for a long time to come. 💛
Warmest wishes,
Team Snakehive
Service and Quality of the case.
Service and Quality of the case.
Long lasting and companion for my phone and cards.This is verified by my constant use over the years and loyal returning customer.
5 September 2026
Unprompted review
Reply from Snakehive
Hi Danny,
Thank you so much for your fantastic 5-star review! 😊
It’s wonderful to hear that your Snakehive case has been a long-lasting companion for both your phone and cards over the years.
We’re especially grateful for your continued loyalty and for choosing Snakehive time and time again. Your support and kind words truly mean a lot to our team.
Thank you again, Danny, and we look forward to serving you again in the future! 💛
All the best,
Team Snakehive
Highly Recommended
Would highly recommend this company. Great customer service and kept me fully in touch. Phone case arrived promptly and I am very happy with it. Fantastic! Such good quality and made to last. It will definitely protect the phone extremely well.
4 September 2026
Unprompted review
It's a beautiful case and I'm getting a…
It's a beautiful case and I'm getting a free keyring! Next day delivery, couldn't be happier
3 September 2026
Unprompted review
Reply from Snakehive
Hi there,
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that your order arrived as promised and that you’re pleased with the quality and look of your Snakehive product.
Thank you for choosing Snakehive and for taking the time to share your experience. We really appreciate your support!
Kind regards,
Team Snakehive
Great selection of cases for pixel…
Great selection of cases for pixel phones and of high quality leather. A perfect fit for my new phone and delivered promptly.
28 August 2026
Unprompted review
Reply from Snakehive
Hi Anil,
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you’re pleased with the selection of cases we offer for Pixel phones and the quality of the leather.
It’s also great to know that your new case is a perfect fit and arrived promptly.
Thank you for choosing Snakehive and for taking the time to share your experience. We really appreciate your support!
Kind regards,
Team Snakehive
Excellent product.
This is the second phone case from Snakehive. The product is well made and last for years.
Cannot fault it.
28 August 2026
Unprompted review
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