thansen.dk Reviews 133,377

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Super kvalitet, min nye scooter 2026, super glad for den. Har også købt med stor servicepakke 3 år. (Min gamle scooter var fra 2019)

Rated 5 out of 5 stars

I recently visited the Thansen store in Helsingør and had an excellent experience. The click and collect service was super fast – my order was ready to pick up in no time, which made the whole proce... See more

Rated 1 out of 5 stars

My order was canceled several times without me being contacted. I only received a message that they had tried to contact me but were unsuccessful, which is untrue. After rescheduling, the reservation... See more

Company replied

Rated 5 out of 5 stars

Top experience with my recent orders from herning. I changed my car tyres from them. it took only 45 min. Really professional service I also had good experience while return / cancel order. They we... See more

Company details

  1. Car Accessories Store
  2. Auto Parts Store
  3. Bicycle Store
  4. Bike Accessories Store
  5. Mobile Home Supply Store
  6. Motorcycle Shop

About thansen.dk

Written by the company

Landsdækkende butikskæde og en af Danmarks største webshops.

  • Dag til dag levering
  • Leveret eller gratis
  • 365 dages returret
  • Byt i vores butikker over hele landet
  • Click & Collect - afhent efter 30 min.

thansen opererer i dag både i Danmark, Norge og Sverige med et stort sortiment på over 250.000 varer.

Written by the company

Hos thansen sætter vi en ære i at tilbyde vores kunder en fantastisk oplevelse - hver gang.
Hurtigt og effektiv levering
Vi leverer dine varer hurtigt og effektivt med dag-til-dag levering, så du kan have dem allerede dagen efter din bestilling.
Click & Collect
Bestil online og afhent dine varer allerede inden for 30 minutter med Click & Collect, i en af vores mange butikker over hele landet.
365 dages returret
Hos thansen har du hele 365 dages returret, så du kan følge dig tryg og har god tid til at beslutte dig. Skulle du få brug for at bytte en vare, kan du nemt gøre det i en af vores mange butikker spredt over hele Danmark.
Historie om thansen
thansen blev grundlagt i 1991 i Middelfart, hvor man stadig finder vores butik, administration og centrallager. Siden er det gået stærkt og i dag har vi butikker over hele landet og en webshop med mere end 250.000 varer på lager. thansen har siden også ekspanderet til andre lande og har i dag butikker og webshop i både Norge og Sverige.

Contact info

4.1

Great

TrustScore 4 out of 5

133K reviews

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Rated 1 out of 5 stars

We had a bad experienced that we don’t…

We had a bad experienced that we don’t wanna have it anymore in Thansen. We changed our tires but one of the tire was broken by the mechanic that we ended up of changing it and still pay for the same price even its not the whole tires been changed.

19 January 2026
thansen.dk logo

Reply from thansen.dk

Hi,

Thank you for reaching out.

We’re sorry to hear about your experience.

You are always welcome to contact us so we can look into the matter if any damage to your tire occurred while at our store.

Kind regards Alexander
thansen

Rated 4 out of 5 stars

Thansen is a trustable shop chain with…

Thansen is a trustable shop chain with very good logistics. The only reason I gave just 4-stars is because the description of the items on their web sites are almost non-existent. You want to buy a ring and they don't even write how many mm is it. And it's intentional unfortunately. Also mamy items are overpriced. Besides these, it is quite an OK shop chain.

2 January 2026
Rated 1 out of 5 stars

They deducted the price of what I…

They deducted the price of what I ordered, but when I received it, they didn't deliver one of my orders and said we don't have it here.

23 December 2025
thansen.dk logo

Reply from thansen.dk

Hi,

Thank you for your feedback.

We’re sorry to hear about the issue with your order.

Please contact us if you believe there has been an error, and we’ll be happy to look into it for you.

Kind regards Alexander
thansen

Rated 3 out of 5 stars

I have only been in Denmark for 6…

I have only been in Denmark for 6 months so my dansk is limited. I had difficulty with the kiosk but the store wasn't busy so I went to the counter. The clerk was less than hospitable to my situation. I don't expect to be coddled but a little patience with the utlindinger who spends money in your store, would be appreciative.

18 December 2025
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Reply from thansen.dk

Hi Dan,

Thank you for your feedback.

We’re sorry to hear that you did not feel welcomed during your visit.
We strive to provide friendly and patient service to all customers, and that includes visitors and new residents who may not yet feel confident with the language or our self-service systems.

Your feedback is important to us, and we will use it to remind our staff of the importance of showing understanding and courtesy in all situations, regardless of language or background.

Kind regards Alexander
thansen

Rated 3 out of 5 stars

Meh.

Meh. Machine too slow

14 December 2025
thansen.dk logo

Reply from thansen.dk

Hi Michael,

Thank you for reaching out.

Thank you for providing your order number for the Park Solar adhesive pads. We’re sorry to hear that your experience hasn’t been fully satisfactory.

If you believe the product is defective, please don’t hesitate to contact us so we can assist you further.

Mvh Alexander
thansen

Rated 1 out of 5 stars

Criminal Scammers.

Criminal Scammers., Still no sign of my car battery..!!
I paid & ordered these criminals Thansen 900 kroners for a car battery, they promise on their website delivery within 48hrs.
It's been over a week, they keep sending me notification everyday that i can collect my battery 'tomorrow' at 9.30am, it's been like this everyday.
These incompetent scammers took my money and don't deliver, I have reported them to 'Forbrugerombudsmanden', and will seek reimbursement for the car hire i have been forced to take because they have my car battery.
Thansen is a deceptive organization, and whoever this clown responder Alexander is, is a joke.
Just read the bad 1 star reviews, utter shameful scammers.

9 December 2025
Unprompted review
thansen.dk logo

Reply from thansen.dk

Hi Bozzi,

Thank you for reaching out again.

We’re sorry to hear about your frustration.

However, we want to make it clear that it is not acceptable to refer to anyone as a “clown” or a “joke.” Such language is not appropriate and does not reflect the way we communicate with our customers.

We’d like to clarify that we are not attempting to scam you in any way.

Unfortunately, we’re unable to locate your order as no order number was included. If you’re able to provide it, we’ll be more than happy to look into the matter and assist you further.

Kind regards Alexander
thansen

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