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Thankbox Reviews 1,037

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of setting up and sharing virtual cards, as well as the intuitive website design. Many appreciate the product's ability to facilitate personalized messages, photos, and even monetary collections, making it a meaningful alternative to traditional cards. The staff is also frequently commended for their excellent customer service and helpfulness. However, some customers expressed dissatisfaction with the payment process, particularly regarding gift cards and withdrawals. Issues included difficulties using prepaid Mastercards, declined payments, and additional fees for both contributors and recipients when withdrawing cash. A few people also found the site complicated when trying to use collections for personalized gifts, noting that funds often go directly to the recipient rather than allowing for bespoke purchases.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the platform's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, often describing it as a lovely surprise and a great... See more

Website

Reviewers express satisfaction with the website, highlighting its intuitive and straightforward design. Many... See more

Payment

Users describe ambiguous interactions with payment. Many customers appreciate the ease of collecting and... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and friendliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have family living all around the world, so this service allows me and family to send a card or storyboard with all our messages and photos. It is a great way for me to send money to family for bir... See more

Rated 5 out of 5 stars

I recently received a Thankbox card and it was such a lovely surprise. The whole experience felt really personal, with messages, photos, and little touches from everyone that made it so much more mean... See more

Company replied

Rated 5 out of 5 stars

Perfect gift to send our Aussie-bound son on his travels. Rather than adding additional weight of presents, family and friends sent him on his way with love, best wishes and photos. Super easy link... See more

Company replied

Rated 5 out of 5 stars

excellent experience from beginning to end. every part of the customer journey feels natural and easy. we've set up a farewell card in minutes, shared with contributors, and everyone has, to our surp... See more

Company replied


Company details

  1. Greeting Card Shop
  2. Corporate Entertainment Service
  3. Corporate Gift Supplier
  4. Money Transfer Service
  5. Payment Service
  6. Web Collaboration Platform

About Thankbox

Written by the company


The hassle-free way to organise a delightful card and gift collection.

Do it all online, wherever you are in the world. It's a digital way for lots of lovely people to celebrate one lucky person.

Start your card for free in one minute. No account required. Pay only when you're ready to send.

🥰 The perfect way to say "Farewell", "Happy Birthday" or "Congratulations". Made for remote teams spread around the globe.

💌 It's easy to create and gather messages from everyone. Thankbox supports unlimited number of messages that can be as long or as short as you like. Attach photos, videos, and GIFs to each message.

🎁 Set up a collection pot, too! Everyone can chip-in to a gift collection that the recipient can claim as a gift card for hundreds of retailers (or a prepaid card).

Create a Thankbox

Got an occasion? We got you covered. Thankbox can be used for:
  • Leaving cards
  • Birthday card and collection
  • Farewell cards
  • Wedding cards
  • Gift collections
  • Teacher cards
  • Retirements
  • Maternity leave cards
  • Graduations
  • Engagements
  • Sympathy & condolence cards
  • Get well soon cards
  • And any other occasion

Get up to 50% off when you buy cards in bulk. Check out our pricing page for more info.

Start for free, no account required!

Only pay when you're happy and ready to send your card.

Setup your Thankbox in one minute and start collecting messages & contributions immediately. You can split the cost with everyone and pay from the collection pot. We think it's fair to share.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thankbox, makes life easier

I used Thankbox following a recommendation from a colleague. I needed to quickly put together a last minute collection for a colleague who was retiring. The whole process was easy and straightforward. The was a good choice of themes and pictures for the cards and options to add gift cards or presents. It made the whole process of being the nominated person to make the rounds less of a drama. Having an option to share the link as well meant that I could use it across a variety of platforms i.e. emails, messages, whats app etc. Thank you Thankbox, I will definately use you again 🥰

31 January 2026
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Reply from Thankbox

Thank you so much for sharing your Thankbox experience, Pippa! We’re really glad we could help make a last-minute collection feel stress-free. 🧘🏻‍♀️ We’ll be here whenever you need us. 💛

Rated 5 out of 5 stars

Thankbox site was easy to use from…

Thankbox site was easy to use from creating the card, inviting people to write messages, to sending it to the recipient.

31 January 2026
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Reply from Thankbox

That's what we strive for, Paul! Thank you! 🙏🏻

Rated 5 out of 5 stars

excellent experience from beginning to…

excellent experience from beginning to end. every part of the customer journey feels natural and easy. we've set up a farewell card in minutes, shared with contributors, and everyone has, to our surprise, used the tool, no matter their skills or profile. it's just what we needed.
congrats, Thankbox, for a really good product that stands out from the rest.

29 January 2026
Unprompted review
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Reply from Thankbox

Your kind words made our day, Oscar! 🥰 We’ll be here whenever you need us. 💛

Rated 5 out of 5 stars

Easy to use

What an easy way to sign up and get started, we needed something to leave messages, memories and a collection for one of our valued colleagues who is retiring. Thanks to ThankBox this is now possible :)

28 January 2026
Unprompted review
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Reply from Thankbox

Thank you for sharing this, Nicky! We’re so pleased we could help you celebrate your colleague and make everything simple to organise. Wishing them a wonderful retirement! 😊

Rated 5 out of 5 stars

AI recommended Thankbox as top…

AI recommended Thankbox as a top recommendation! It is currently doing it's job very well and I have had no problems using the service so far. Plus the staff seem VERY nice when you correspond with them via Email (I personally love emojis, so they got me there).

27 January 2026
Unprompted review
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Reply from Thankbox

Can't beat a good emoji 🤘

Thank you for the review, Charlelie!

Rated 5 out of 5 stars

Following my review on the 17th…

Following my review on the 17th December, I am now amending my review to give ThankBox and their staff a 5+ star rating. They took my complaint on board and sorted it. They were polite, understanding and kept me in the loop with their progress. Top company. Thank you.

24 January 2026
Unprompted review
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Reply from Thankbox

Thank you for taking the time to leave us an update review, Chrissie. Glad we managed to help out!

Rated 5 out of 5 stars

Easy to Use

This platform was simple and easy to use when getting a group of people together to sign a card. I will use it again when needed.

Wennifer W.

17 January 2026
Unprompted review
Thankbox logo

Reply from Thankbox

Thanks for the kind feedback, Wennifer! We’re really glad you found it easy to use, and we’d love to have you back next time you need to bring a group together. 😊

Rated 3 out of 5 stars

its ok

its ok, too complicated

2 January 2026
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Reply from Thankbox

Hey there,

Sorry to hear you found Thankbox complicated to use - I'd love to learn more. We've just sent you an email 😊

Rated 5 out of 5 stars

A very inexpensive and efficient method…

A very inexpensive and efficient method of collecting encouraging messages for any occasion. Enjoyed using this application for my wife’s birthday wishes. Thanks!

22 December 2025
Unprompted review
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Reply from Thankbox

Thank you for your kind review, Paul! Hope it made her day extra special 🎉

Rated 5 out of 5 stars

Thankbox, your one stop shop!

Thankbox, is a simplistic and easy to use product!
It's slick and easy to digest UI, along with its varied range of ways to celebrate, make it a product that can be used to celebrate any occasion. Great work!

15 December 2025
Unprompted review
Thankbox logo

Reply from Thankbox

Thank you so much for the wonderful review! We're delighted to hear that you find Thankbox simple, slick, and enjoyable to use. ❤️

Rated 5 out of 5 stars

Proper way to express digital sympathy from online

The website is straightforward and easy to understand. It fulfils the needs of the user quite easily, and for a very small fee, can be fully upgraded to have access to all sorts of media to fully express a variety of individuals' thoughts and feelings. I personally used Thankbox as a way to collect and send condolences to a mutual friend who I only knew online, but wanted to do something that was the equivalent of getting a cast signed or a giant sympathy card together. It worked out very well and I received no complaints from the various people I communicated with. All in all, this is a simple, straightforward website/application that gets the job done without issue. Not too much flair or bells and whistles, but I think that's for the best for accomplishing this kind of task. Thank you for making this kind of thing available online, easy, and accessible, the receiver was deeply touched and that's all I wanted to offer to them in this time when we can't be there for them physically.

14 December 2025
Unprompted review
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Reply from Thankbox

Thank you for sharing this, Rusty! We’re really glad Thankbox could help you bring people together and offer support during a difficult time. 💌

Rated 3 out of 5 stars

Whilst I have no problem with Thankbox

Whilst I have no problem with Thankbox, as it's a really useful platform for collections, beware when redeeming for Mastercard gift card.

I redeemed my Thankbox gift for prepaid Mastercard,as at the time I was in the process of moving, and wanted to use monies for various items unknown at the time. The Mastercard had 12 months expiry which was fine at the time.

However, one of the more expensive items I purchased 6 months into duration of the card developed a fault after the cards expiry date. The item was returned to store but the refund could only be made to original card.

I could not have replacement just refund.

I have now been going round the world (UK, Australia and USA) to the different 3rd party funding platforms chasing my money. All of whom are unwilling to help find these funds. A says go to B, B says go to C and, yes you've guessed C says go to A.

6 weeks on and no resolution or anyone accepting responsibility.

17 December 2025
Unprompted review
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Reply from Thankbox

Hey Christine,

I am so sorry to hear you're having issues with your Mastercard. Can you please contact us at support@thankbox.com and we can see if there's anything we can to help.

Kind regards,
Thankbox Team

Rated 5 out of 5 stars

Great service

A great service. We created a board of birthday messages for my son who is studying overseas. It made a lovely surprise for him to see so many messages from friends and family.

12 December 2025
Unprompted review
Thankbox logo

Reply from Thankbox

Thank you, Matthew! 💌

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