Thalia stands for diversity, and offers a wide array of English language literature at great discounts. It's my #1 go-to bookstore. An added bonus is the fact that you can now use rebate codes, and s... See more
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See what reviewers are saying
This is my second experience with Thalia online. The first was disappointing: I didn't receive my book, and I wasn't even informed that my order had been cancelled. This time, everything went perfect... See more
This company always gets what I want. Even though you won't have everything (books) at your direct disposal, you never disappoint me. I am quiet sure I am going to be a lifetime customer. Thank you... See more
As always, I had a great experience. I was at the Thalia shop today and found a few english books, but they were cheaper online, so asked why there is this difference. They reacted really nice and sai... See more
Company details
Written by the company
Mit über 8 Mio. Artikeln ist Thalia.de einer der größten Online-Shops für Bücher, eBooks, Hörbücher, CDs, Musik, Filme, Software, Spiele und vieles mehr. Besonderes Highlight des Shops sind außerdem Buchtrailer und Leseproben zahlreicher Bücher.
Contact info
Batheyer Str. 115-117, 58099, Hagen, Germany
- +49 (0) 251 / 5 30 93 30
- info@thalia.de
- www.thalia.de
4.6
Excellent
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gut service
17 October 2025
Unprompted review
Extremely poor customer service
Extremely poor customer service. We ordered three books and Thalia sent that as two packages. We got one package and the second package is missing. We called Thalia and DHL multiple times. After waiting for a few days, up on the request from DHL, they told us that Thalia should request the investigation process (Nachforshungantrag), so they can follow up on this missing package. However, Thalia refuses to request the investigation process, and told us to call again! or call DHL again. I recommend to buy from somewhere else (like Amazon) with a good customer service.
22 September 2025
Unprompted review
Reply from Thalia.de
We regret that our service was not satisfactory.
Please be assured that we always strive to provide our customers with the best possible service.
Suggestions like these help us continually improve our service and adapt it to our customers' needs.
We will, of course, forward your feedback to the appropriate department.
We are happy to answer any further questions, suggestions, or criticism you may have.
Best regards,
Your Thalia Team
Excellent 👌
23 September 2025
Unprompted review
Good and easy service for click and collect!
I ordered 2 books of short stories by Anton Chekov in English. The books were ready to pick up 2 days later, as promised and the price was the same as I would pay in the UK for one of them and quite a lot CHEAPER for the other one. Easy to order and pick up, very impressed by Thalia’s service.
16 September 2025
Unprompted review
No shipping fee
They charge no fee for shipping & handling.
Everything was easy to find and the purchasing process was smooth.
Thank you!
27 August 2025
Unprompted review
Great customer service
Great customer service, great discounts and fast delivery
24 July 2025
Unprompted review
late delivery
I ordered a book on July 2nd and it was noted that it should arrive in 2-3 business days. This was critical for me since I was starting a course on July 7th. I was informed that it was shipped by Thalia on 3rd. However, it didnt come timely. I asked them to check the process and expedite it. The only respond that I got is that this can happen and I have to wait. (I also suggested them to cancel the order and I can find it somewhere else) I received the book today almost at the half of the course. I know that this is related to cargo company but it should have better managed by Thalia.
16 July 2025
Unprompted review
Reply from Thalia.de
Wir bedauern, dass die Lieferung nicht zeitnah zugestellt wurde und möchten uns dafür entschuldigen.
Die Bestellung wurde am 03.07.2025 der Post zur Auslieferung übergeben. Hin und wieder können jedoch aufgrund des hohen Sendungsaufkommens Verzögerungen bei der Zustellung auftreten.
Hierauf haben wir leider keinen Einfluss.
Wenn die Zeit knapp ist empfehlen wir eine Abholung in einer unser Buchhandlung von Thalia. Dann ist die Lieferzeit in den meisten fällen kürzer.
Herzliche Grüße
Ihr Thalia.de
As well as it can be
The ordering process goes really well, lots of books to choose from in very affordable prices. I love that the books are also sold in original languages like English for example! Ordered 3 times so far, a total of 5 books. Will definitely order more. Books come well packed and in pristine condition. Thank you Thalia team!
16 May 2025
Unprompted review
always a great choice of books
always a great choice of books, followed up with quick and easy service
19 February 2025
Unprompted review
Shoping with Thalia is easy
Shoping with Thalia is easy. As well online as in the stores.
The stores are inviting and offer books and little thingies to fossick about.
Simply put: It's a nice experience.
5 February 2025
Unprompted review
fast shipping :)
4 February 2025
Unprompted review
Terrible customer service and experience
I bought a couple of books from them. One of the books they claimed the payment had not gone through, which then they asked me to pay and I did. I sent them the proof of payment, but they claimed the money was transferred back to me (I NEVER received the payment back) so they asked me to pay again, which I did AGAIN. I had to pay twice for a book and their customer service is a joke, never answering and when they do answer they answer other things.
3 February 2025
Unprompted review
Reply from Thalia.de
Hello, we apologize for the inconvenience caused. The transfer of money can take up to 5 working days. Please contact our customer support for further information.
Kind regards, the Thalia-team
Customer service fast and easy and…
Customer service fast and easy and helpful!
25 January 2025
Unprompted review
I like the fastest delivery and how you…
I like the fastest delivery and how you take good care of the stuff and how you packed it well.
12 January 2025
Unprompted review
Not again
I was a very loyal customer for some years until some weeks ago, that I almost landed in the bad creditor department (Inkasso), because my return was not credited in time and then my payment was also not processed for so long (at least 2+ weeks), that I received a written final warning before court. Then they charged me for the warning (Mahnung), even If it wasn't my fault for the delays. I used to order more than 50 books per year, but after that I immediately canceled every open preorder and I will not be a returning customer again.
13 December 2024
Unprompted review
My experience with Thalia
This is my second experience with Thalia online. The first was disappointing: I didn't receive my book, and I wasn't even informed that my order had been cancelled.
This time, everything went perfectly. I received my books in excellent condition, on time and as described online. So I'm very pleased with this experience. I wish you all the best for the future.
16 December 2024
Unprompted review
Hugely inflexible company
Hugely inflexible company. I tried to order a calendar to be delivered to Sweden as a Christmas present, offering to pay for any extra postage, but the answer was a categorical ‘no’. Ridiculous, in this day and age. Such shame!
I received the reply below from Thalia. Logistics partner?!?! We are talking about posting, literally posting, a calendar! Seriously?!?
2 December 2024
Unprompted review
Reply from Thalia.de
Since we currently do not have a logistics partner in Sweden, we are unfortunately unable to deliver to the desired country.
We regret that we cannot provide more positive information and are happy to answer any further questions at any time.
Your Thalia team
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