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Tesco Bank Reviews 52,640

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TrustScore 4.5 out of 5

4.3

Bank
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Review summary

Created with AI, based on recent reviews

Evaluating 9,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness, knowledge, and politeness of the staff, often appreciating the ability to speak with a human rather than an automated system. The service is consistently described as excellent, with many noting the quick and easy application process and efficient problem resolution. People also praise the clear guidance and professional yet personal touch received, making them feel supported and understood. However, some customers experienced issues with payment processing, including declined cards or unexpected charges. A few also mentioned difficulties in reaching a human representative directly through automated phone services, leading to frustration and longer wait times.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Customers had positive experiences with customer service, often praising the ability to speak with a real... See more

Service

Reviewers mention positive feedback about service, with many finding it polite, prompt, and easily... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website easy to navigate and... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers praising quick service and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The representative was so kind and tried her best. My passport had gone missing & I could not fly & needed a hotel. When trying to book it said my card was declined. The representative said that the s... See more

Rated 4 out of 5 stars

Bit annoying I couldn’t speak to a human straight away with what should have been a 3 minute query. Took about 20 minutes in the end. I tried to go online but server didn’t respond ( their end not min... See more

Rated 5 out of 5 stars

When I phoned Tesco about my credit card, the lady answered promptly. She was very helpful, knowledgeable and polite. I’ve had few problems banking with Tescos, all which they sorted out immediately... See more

Rated 5 out of 5 stars

It was very quick and easy to apply and the key thing is to be honest. The process took around 10 minutes and with what your required to provide when applying made it feel very safe and sec... See more

Company details

  1. Bank

Written by the company

Looking to apply for a new credit card, a loan, or to grow your savings? Tesco Bank could help you make the most of your money. Check out our exclusive offers, helpful tools and guides and learn how to get the very best value with your Clubcard. Tesco Bank is a trading name of Barclays Bank UK PLC.

Personal Loans

Written by the company

Looking to buy a car, make home improvements or get on top of your finances? Discover how our loans could help you. Subject to status.

Contact info

Promotion box for Tesco Bank

Credit Cards

Compare our range of Clubcard Credit Cards. Subject to status.

4.3

Excellent

TrustScore 4.5 out of 5

53K reviews

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Rated 1 out of 5 stars

Complicated to transfer ISA's and time consuming

As per their website, I contacted them to receive some ISA transfer forms, to transfer my ISA's to them!!
10 days later, they didn't send me the forms but application forms to open up an account and also requests for certifications etc. I gave up!!
Within 24 hours, I got a better deal, and my account was also instantly set up.

3 June 2026
Rated 1 out of 5 stars

soo bad l dont like it

soo bad l dont like it Your service is very bad. It only depends on the work of your participants. They think that if you don't have a job, you can never find a job now.

3 June 2026

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