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Tesco Bank Reviews 52,638

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TrustScore 4.5 out of 5

4.3

Bank
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Review summary

Created with AI, based on recent reviews

Considering 9,841 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for being helpful, efficient, and knowledgeable. Many appreciate speaking with real people who are understanding and provide clear, timely information, especially when dealing with complex issues or stressful situations. The overall service is often described as quick, easy, and straightforward, with many noting a smooth application process and effective problem resolution. However, some people mentioned issues with payment processing, experiencing card declines or difficulties with transactions. A few other people also felt that getting through to a human representative could be challenging due to automated phone systems, and some expressed dissatisfaction with the lack of clear explanations for declined applications or frozen accounts.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting the helpfulness... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction and calling it... See more

User experience

People report positive experiences with user experience, finding the process straightforward, quick, and easy... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting positive experiences like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The representative was so kind and tried her best. My passport had gone missing & I could not fly & needed a hotel. When trying to book it said my card was declined. The representative said that the s... See more

Rated 5 out of 5 stars

It was very quick and easy to apply and the key thing is to be honest. The process took around 10 minutes and with what your required to provide when applying made it feel very safe and sec... See more

Rated 5 out of 5 stars

My card was declined when I was out shopping. The previous day I had tried to update my new card details on an online site and incorrectly input my card expiration date, twice. When the card was decli... See more

Rated 5 out of 5 stars

My credit card was stolen whilst I was on holiday abroad. The app provided me with a contact number which was answered straight away. My recent transactions were checked and the card cancelled. A new... See more

Company details

  1. Bank

Written by the company

Looking to apply for a new credit card, a loan, or to grow your savings? Tesco Bank could help you make the most of your money. Check out our exclusive offers, helpful tools and guides and learn how to get the very best value with your Clubcard. Tesco Bank is a trading name of Barclays Bank UK PLC.

Personal Loans

Written by the company

Looking to buy a car, make home improvements or get on top of your finances? Discover how our loans could help you. Subject to status.

Contact info

Promotion box for Tesco Bank

Credit Cards

Compare our range of Clubcard Credit Cards. Subject to status.

4.3

Excellent

TrustScore 4.5 out of 5

53K reviews

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Rated 4 out of 5 stars

Bit annoying I couldn’t speak to a…

Bit annoying I couldn’t speak to a human straight away with what should have been a 3 minute query. Took about 20 minutes in the end. I tried to go online but server didn’t respond ( their end not mine) slightly fristrating

4 June 2026

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