Tesco Reviews 19,614

Visiting the store in longmoor lane Liverpool 10. I was sad to witness an elderly man getting scathing looks and intimidating gestures from a shelf stacker. When the man who obviously felt the intimidation asked are you ok to the shelf stacker he responded by moving in the customers space and saying “what’s happening” it’s a term some young people use to confront others.
Disgusted by this I proceeded to the till to be met by a elderly woman on till duty sitting down on her phone and did not acknowledge me for a good 60 seconds while the only person in front of the till. I ended up using the self service which I hope I future replaced all the staff and in the store.
Poor customer service from the staff but the security guard was the only one to acknowledge my hello.

Don’t bother at this store and go to the Aldi or Lidl and get treated like a customer.

My order was delivered with half the order missing and even after a return delivery that day two items were still missing.
The Driver took note of those items and said they would be refunded.
I was also due a refund in respect of a substitute item as it was less expensive than the original item ordered. When no refunds were forthcoming by the next day I contacted Tesco on 03332227070.
I was told that it could take up to 3 days before a refund could be made.
This was a surprise as I had received refunds especially in respect of substitutes the day after the delivery.
Four days have now elapsed and still no refunds have been made. I keep wondering how Tesco HQ would feel if I took 4 plus days to pay for my groceries.
Please note in the interim Tesco have been happy to harass me with constant emails to use their other services and to complete their surveys.
Given their appalling lack of customer facing I am looking to use another grocery delivery service.

Is Tesco Clubcard an organised corporate scam? I received an e-mail from Tesco telling me I had clubcard vouchers that were going to expire at the end of the month. I took those vouchers into my local store today. When I tried to redeem them the checkout operative told me they had already been redeemed. They hadn't. This is the second time this has happened. Last time it was about £20 in vouchers, this time £22.50. So, over £40 in vouchers that I have earned by shopping there and they declare have already been used when I know they haven't. I want to get to the bottom of this, it could be that someone has hacked my clubcard account and is able to redeem my vouchers. If this is the case then Tesco have a security breach in their system. It could be a universal Tesco clubcard scam which would obviously need exposing to the wider public. It could be my local store is running the scam to avoid taking vouchers for payment, which Tesco need to know about. There could be a whole number of reasons. I can't get to the bottom of it though because they have no staff in customer service on a Sunday. Not a good look Tesco, not a good look at all.

The store not what it use to be, it looks like a bean counter at work and causing problems for the shopper.
They don't put anyone on the tills till 6.30am then its only one, and then Saturdays when the store full well before 8am they only have one till open, the other week there were 5 people with trolley's full waiting to get through the only counter open and it's not a rare occurrence with a lot waiting to go though the only open attended checkout, which shows a disrespect for customers.

Then the escalator to the car park been out of order all year, and this morning even the lift was as well.

It's a shame as the staff are really friendly and never too much trouble to help.

I visited Tesco in Dorchester yesterday and I had to write a review - I wanted to write to Tesco Dorchester directly but I can’t seem to find an email address……

So……

AMAZING, OUTSTANDING AND EXCEPTIONAL customer service! I was at the till and the lady who was working at the till went above and beyond to help the customer infront of me. She helped load the lady’s heavy items into the trolley without being asked and was so bubbly and polite - my son asked why I was smiling and I said that’s a true act of kindness and exceptional customer care! The lady working had a name tag “Helen” and joined Tesco in 2015.

So Helen I hope this reaches you through Tesco so they can commend you on your exceptional customer service! You truly are outstanding and uplifted my spirits! Never ever stop being you!

Please pass this on Tesco as she truly is a credit to Tesco!

I shop at Tesco Holland Park almost every day and i always feel taken care of by Pirasanth. His customer service skills are outstanding and his politeness and kindness are always a welcome pleasure.

Purchased two ‘Tesco Finest’ 210g fillet steaks at £10.50 each & when opened one is in two pieces put together to make one… Disgusting way to deceive customers & over charge for an improper displayed product for sale. Really angry in this days cost of living. :-((((

tesco brand cooked bacon ,plastic felt like plastic in mouth never will we buy again.

I checked the website for opening hours at Thirsk branch and it says it was open until 21.00 hrs but got there to find it closed from 4.30pm until 5.30pm for "lunch". I finally got my prescription at 5.45 after an hours wait. The staff were fine and helpful but something is amiss with management or staffing. No one should have to wait for an hour for medicines.

IT SEEMS THAT TESCO IS GOING OUT OF BISINESS!! WE RELY ON HOME DELIVERIES DUE TO HEALTH ISSUES AND WE NOTICED THAT OVER THE PAST MONTHS, THE NUMBER OF UNAVAILABLE ITEMS GETS LONGER AND LONGER! I M NOT TALKING ABOUT EXOTIC ITEMS, I AM REFERRING TO BASIC ITEMS WHICH THE TESCO MANAGEMENT SHOULD BE MANAGING!!! THIS IS A LIST OF ITEMS I ORDERED ON THURSDAY LAST WEEK AND IS TO BE DELIVERED TODAY (SATURDAY) THAT IS UNAVAILABLE -
Qty Product
1 Beretta Antipasto 120G Unavailable
1 Castello Extra Creamy Brie Cheese 200g Unavailable
1 Grower's Harvest Sweetcorn 907G Unavailable
2 Tesco Crispy Chicken Tenders 305g Unavailable
1 Tesco Fresh Custard 500G Unavailable
2 Tesco Green Vegetable Medley 250G Unavailable
1 Tesco Large Chicken Fillet Pack 1.6Kg Unavailable
1 Tesco Large Whole Chicken 1.7-2.1kg Unavailable
1 Tesco Southern Fried Chicken Breast Fillets 350g Unavailable
1 Tesco Southern Fried Chicken Tenders 305g Unavailable
1 Tyrrells Lightly Sea Salted Sharing Crisps 150g Unavailable

I WAS IN SENIOR RETAIL MANAGEMENT ALL MY WORKING LIFE AND A KEY MANAGEMENT FOCUS WAS ALWAYS OUT OF STOCKS OF BACIC ITEMS - CLEARLY TESCO IS NOT INTERESTED IN CUSTOMER SATISFACTION!!
IT'S TIME TO TAKE OUR ONLINE SHOPPING TO A MORE RELIABLE RETAILER!!!!!

Club card issues …Went to Tesco to do shopping and buy meds for hayfever.went to till to pay the lady at the till pointed out i could not use a screen print of my card. Need the app. My app is loaded on to my ipad due to space on my phone . I was so embarrassed and told can’t use the club card . We are a small family they could have checked my credit card and allowed it once . I had to walk out with no shopping . What blooded rewards for the sake of 2 pounds or 5 quid .. turning customers away . So stupid. Apparently i was breaking the law and could be reported . Well pls do

Absolutely disgusting service from Tesco home delivery today. We arrived home from a holiday in the early hours to a home devoid of food. My husband has been ill whilst away so the delivery was very much needed as the shop had been built around his requirements.

Initially, everything appeared normal; email confirming substitutions, etc. We rushed out to collect our dogs from the kennels and subsequently rushed back to take delivery of the food order. Now at 15:45, we have no food. We cannot leave the house again in case it arrives and the customer service department can’t reach the local store/distribution centre to establish if the delivery is definitely arriving. In this day and age with the communication systems we have this is crazily bad service.

We’re currently reviewing our subscription service, not because they’ve not delivered one delivery, but very much the manner in they’ve not delivered it.

Tesco is the worst supermarket ever. Con customers into spending more for Clubcard points then doesn’t give them out. Complaint department is non existent.

I’m not surprised Tesco are rated poor on Trustpilot. I’ve just had a bad experience at their Wellingborough branch. A member of their staff at self checkout carried out a random check of our shopping, ok fine, but instead of stacking the food items back in our shopping bags to prevent damaged goods, instead just dumped it in the bags damaging the food that we were expected to then pay for when I mentioned this I was told by the staff member that I was being rude, I called for the manager and the damaged bread was replaced, the manager said they would reiterate to the staff on how they should stack customers shopping.

I had two instances of damage to my car in the Tesco Gatwick car park. I reported it and filed a complaint online, but they didn't even respond. One of the managers said they didn't have cameras. It's a third-world place

So this is an unfortunate review as I love Tesco products on the whole
, that's as long as I can get them in the trolley.
I'm quite short 5'1" I can reach ambient products on top shelf as long as they are at the front. The freezers however are a different story, the top freezers above the open level freezers are impossible, last week in the Hungerford I've pulled a muscle in my neck which needed GP attention trying to reach the hash browns. Tonight I was in the "big" Tesco in Swindon and went in with the idea of shopping to fill my freezer, as the freezers were not stocked I had zero chance of reaching the products at the back of the top units especially with my injury from last week.
I could ask staff to help I know but I literally would need someone to walk the whole shop with me. I could do online but I'm an impulsive shopper.
So I think it will be Iceland for frozen food here on in.
Come on Tesco help the short people !

Went into Tesco cafe today, at 15.30, to be told by the young assistant we would have to wait 10minutes to even place an order as she was going to get rid of rubbish and that would take her 10mins. Whereupon she strode past us with a trolley full of rubbish the other employee remained in the kitchen not acknowledging us.

Was checking out my groceries and a previous marketplace order I had considered weeks ago popped up and I managed to check it out, not wanting it. Phoned Tesco customer service but they cannot help with marketplace orders as they are made beyond the shop. They state there is a way of contacting the vendor directly. Nope! Last grocery order from me.

Poor quality food, nothing on shelves and poor customer service.

They get worse every month.

Will never shop here again.

Not a regular customer of the main store. Couple of things I noticed:
Expiration dates are terrible on many items
Finest coleslaw is minging compared to Morrisons
I absolutely 95% of the time get a handicapped trolly ,🤷I don’t know if this is company policy but it’s so annoying!