Terravision Reviews 

5,036
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 411 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently appreciate the smooth online booking process, clear daily schedules, and very affordable prices for their airport transfers. Passengers frequently praise the clean, comfortable coaches, reliable and punctual departures, along with exceptionally friendly staff members during their trips. Though some people encountered issues, a few customers experienced genuine difficulties trying to find the correct bus stops or departure points at busy airports. Additionally, others noted frustrating situations involving unexpected overbooking, long waiting queues, or being told they could not board their scheduled bus despite holding valid tickets.

What people talk about most

Service

Clients share positive opinions on service, highlighting affordable fares and reliable transfers. Reviewers... See more

Staff

Consumers find staff to be positive, highlighting professionalism and efficiency. Reviewers frequently... See more

Location

Reviewers highlight ambiguous aspects of location, particularly regarding misleading stop information and... See more

Booking process

Customers had ambiguous experiences with the booking process, highlighting both positive and negative... See more

Price

Customers consistently note ambiguous experiences with price, highlighting that while many find fares very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bus was on time, with a very good cost to benefit ratio. The only problem I had was to find the bus stop at the Malpensa airport, due to a recent change of the starting point

Rated 4 out of 5 stars

Pullmans always leave on time and I've never had any setbacks. The drivers are kind. Sometimes the cleaning isn't the best, last time there were crumbs on the seats at the bottom and that's why I didn... See more

Rated 4 out of 5 stars

Very good service but a little bit difficult finding the correct bus and a little bit late at the airport, but just a few minutes like max 10

Rated 5 out of 5 stars

Travelled with family of 4 and bought tickets online. Bus was great, on time, aircon very appreciated. We didn’t see an obvious display re connecting to wifi and did miss that so I suggest asking when... See more


Company details

  1. Transportation Service
  2. Airport Shuttle Service

About Terravision

Written by the company

Low-Cost, High-Value Airport transfers!

We provide over 40 transfer services across Europe connecting airports with city centres or tourist destinations of significant interest. Since 2002 Terravision has transported more than 60,000,000 passengers.



Our Loyalty Reward program:

We offer all our users the opportunity to earn points which will result in discounts. Our convenient loyalty program allows you to earn 1 point for every euro spent (1 = 1 point). By registering on our site you will automatically access our reward system.

N° of points Your Reward
25 points 5% discount
50 points 10% discount
80 points 15% discount
100 points 25% discount

Once you have collected enough points just log-in to your personal area and redeem the collected points in the form of a promo code.

FAQs - Frequently Asked Questions:

Is the ticket valid for the booked ride only? click here
Can I modify the date/time of travel? click here
The name on the ticket is different from the one of the passenger, is this a problem? click here
Have you booked the wrong route but you still want to use your ticket? click here
Find all the FAQs here


Terravision Airport transfers: frequent, efficient, convenient

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(5,036)

767 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Terrafast—smooth and easy experience

Had a great experience using Terrafast to travel from Ciampino airport to the centre of Rome. Journey was smooth and straightforward. Caesar was very polite, had lots of recommendations for places to visit during my stay, and made sure I got to my destination safely!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Tera Fast Experience

Ceased our driver made our Tera Fast experience great, very personable and had a lot of great recommendations on restaurants!

3 June 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Sabbir,

Thank you for taking the time to share your positive feedback.

We are delighted to hear that you had a great TerraFast experience and that your dedicated Personal Assistant, Cesare, contributed to making your journey enjoyable. We are especially pleased that their professionalism, friendliness, and local recommendations helped enhance your visit.

We truly appreciate your kind words and look forward to welcoming you again on your next trip.

Kind regards,

The Terravision Team

Rated 1 out of 5 stars

Terrible service

Terrible service. I pre-booked and paid for an airport bus ticket for a specific time, only to be refused boarding because the bus was already full. What’s the point of booking a bus departure time in advance if a seat is not guaranteed!? As a result, I nearly missed my flight.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Cesare drove us to our terravision bus…

Cesare drove us to our terravision bus perfectly. He arrived on time and was really kind. It was so early in the morning and to have the chance to take a terrafast service is highly recommended.

1 June 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Belén,

Thank you for your wonderful feedback!

We are delighted to hear that your dedicated Personal Assistant, Cesare, provided a punctual, professional, and friendly service, helping you reach your Terravision bus smoothly and on time.

We understand how valuable a reliable transfer can be, especially during the early hours of the morning, and we are pleased that TerraFast contributed to making your journey more comfortable and stress-free.

Thank you for recommending our service. We look forward to welcoming you again soon.

Kind regards,

The Terravision Team

Rated 5 out of 5 stars

I'm satisfied with Terravision's

I'm satisfied with Terravision's services. I recommend driver Cesare. A safe, professional journey.

1 June 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Mila,

Thank you for sharing your positive experience!

We are delighted to know that you were satisfied with our service and that your dedicated Personal Assistant, Cesare, provided a safe and professional service. Your recommendation is greatly appreciated and serves as a valuable recognition of the commitment our team puts into delivering a high-quality travel experience.

Thank you for choosing us. We look forward to assisting you again in the future.

Kind regards,

The Terravision Team

Rated 5 out of 5 stars

Fantastic new service from Terravision

Fantastic new service from Terravision. We were given the VIP treatment from all the staff we met. Front seats were reserved for us on the coach and when we arrived at Termini station our driver Mario was waiting to take us directly to our accommodation in Trastevere. Absolutely transformed getting to the city and took all the worry out of making connections and buying tickets. I definitely recommend using this service. The best thing is that we already have our return journey booked. Many thanks to Mario our super friendly driver and all at Terravision!

31 May 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Philipp,

Thank you very much for your wonderful feedback!

We are delighted to hear that you enjoyed your TerraFast experience and that our team was able to provide you with a smooth and comfortable journey from start to finish. It is especially pleasing to know that your dedicated Personal Assistant Mario and our staff contributed to making your arrival in Rome stress-free, and that you appreciated the assistance and attention provided along the way.

Thank you for choosing Terravision. We look forward to welcoming you again soon.

Kind regards,
The Terravision Team

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