Terravision Reviews 

5,036
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 411 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently appreciate the smooth online booking process, clear daily schedules, and very affordable prices for their airport transfers. Passengers frequently praise the clean, comfortable coaches, reliable and punctual departures, along with exceptionally friendly staff members during their trips. Though some people encountered issues, a few customers experienced genuine difficulties trying to find the correct bus stops or departure points at busy airports. Additionally, others noted frustrating situations involving unexpected overbooking, long waiting queues, or being told they could not board their scheduled bus despite holding valid tickets.

What people talk about most

Service

Clients share positive opinions on service, highlighting affordable fares and reliable transfers. Reviewers... See more

Staff

Consumers find staff to be positive, highlighting professionalism and efficiency. Reviewers frequently... See more

Location

Reviewers highlight ambiguous aspects of location, particularly regarding misleading stop information and... See more

Booking process

Customers had ambiguous experiences with the booking process, highlighting both positive and negative... See more

Price

Customers consistently note ambiguous experiences with price, highlighting that while many find fares very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bus was on time, with a very good cost to benefit ratio. The only problem I had was to find the bus stop at the Malpensa airport, due to a recent change of the starting point

Rated 4 out of 5 stars

Pullmans always leave on time and I've never had any setbacks. The drivers are kind. Sometimes the cleaning isn't the best, last time there were crumbs on the seats at the bottom and that's why I didn... See more

Rated 4 out of 5 stars

Very good service but a little bit difficult finding the correct bus and a little bit late at the airport, but just a few minutes like max 10

Rated 5 out of 5 stars

Travelled with family of 4 and bought tickets online. Bus was great, on time, aircon very appreciated. We didn’t see an obvious display re connecting to wifi and did miss that so I suggest asking when... See more


Company details

  1. Transportation Service
  2. Airport Shuttle Service

About Terravision

Written by the company

Low-Cost, High-Value Airport transfers!

We provide over 40 transfer services across Europe connecting airports with city centres or tourist destinations of significant interest. Since 2002 Terravision has transported more than 60,000,000 passengers.



Our Loyalty Reward program:

We offer all our users the opportunity to earn points which will result in discounts. Our convenient loyalty program allows you to earn 1 point for every euro spent (1 = 1 point). By registering on our site you will automatically access our reward system.

N° of points Your Reward
25 points 5% discount
50 points 10% discount
80 points 15% discount
100 points 25% discount

Once you have collected enough points just log-in to your personal area and redeem the collected points in the form of a promo code.

FAQs - Frequently Asked Questions:

Is the ticket valid for the booked ride only? click here
Can I modify the date/time of travel? click here
The name on the ticket is different from the one of the passenger, is this a problem? click here
Have you booked the wrong route but you still want to use your ticket? click here
Find all the FAQs here


Terravision Airport transfers: frequent, efficient, convenient

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,036)

767 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, everything worked really well from booking process to the transfer. Super friendly service.

29 May 2026
Rated 5 out of 5 stars

I would do it again and recommend the sevice

I was picked up by Enzo at the exactly time in my hotel.
As requested, he helped me a lot with bags and brought me to the bus point 20 minutes prior to my scheduled time. Then helped me to hope on the first bus to Fiumicino.
In general, the experience was excellent and the company was in the right tone.
As I had two big bags and I was alone, I almost decided to miss my last day in Rome and sleep close to the airport.
Having found out the bus service and later Terra first was a delightful surprise and I believe this is a service that could really help travelers all around big cities.
I really hope you can make this service (both Terra vision and specially Terra fast) works, and I would definetlly do it again.
Tks

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I want to thank the Television team for…

I want to thank the Television team for their prompt and professional assistance. I mistakenly bought a ticket from another airport just 10 minutes before departure. Despite this, I was quickly issued a voucher for 100% of the cost, thanks to which I was able to immediately buy the right ticket for the return trip.

I would also like to note separately that at my request, the team issued a voucher for 1 day for the return trip - everything was done very quickly, which was especially important, since two days later I already had a departure. Excellent service and a truly customer-oriented approach.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service and value to money

The hole idea is great. All we need transfer to the airport. We ordered pick up from address. It was not too expensive, bus is 3€ for two and this service was 12€. We got great, polite and very very professional driver Enzo. He helped us with luggage, wait with us and make us feel comfortable. The service is great such as idea. Taxi for 2 is 55€ and this whole service 26€, what is great. Go ahead!

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Cheap prices for a reason

Cheap prices for a reason. Get a taxi. Nice easy transfer from Ciampino Airport to central Rome but absolutely nothing on the way back. Timetable listed bus time for 07:05, waited from 06:45 and it never turned up. Alternative bus to Fiumicino airport from the same company arrived, I spoke to one of the staff on there explaining that it hadn't arrived and he blatantly lied by saying that he'd been on that bus. Physically impossible as it's a 30 minute drive at a minimum and their bus rocked up at 07:30. Do yourself a favour and pay extra for a taxi.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

My driver Alessandro made my experience…

My driver Alessandro made my experience fantastic with his great driving and helped me immediately with all of my bags. We also had great conversation and he helped me learn some new things and facts about Rome!
And I also felt very safe!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Good value

Good value, punctual, comfort
Room for improvement : Agents at the station could use more courtesy

30 May 2026

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