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Terraboost Media Reviews 

407
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and responsive account representatives who guide them smoothly through the entire design and setup process. Consumers appreciate the exceptional customer service, noting that team members are approachable and quick to deliver attractive, professional artwork for their kiosk advertisements. Some reviewers were not happy with the lack of communication and claimed that their marketing ads were missing or never displayed in stores. A few people also felt dissatisfied with the overall service after experiencing unfulfilled promises, automated errors, and unhelpful responses from support teams.

What people talk about most

Staff

Clients share profound satisfaction regarding the staff, frequently highlighting their helpfulness, clear... See more

Customer service

Consumers find customer service to be exceptionally helpful, with reviewers frequently praising the prompt... See more

Service

Customers had positive experiences with service, frequently highlighting efficient communication and... See more

Response time

Reviewers express strong satisfaction regarding response time, frequently praising the team for being very... See more

Marketing

Reviewers highlight positive aspects of marketing, often praising the easy artwork and design process where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I didn't have crazy high expectations as this was my first time working with this team, but their work exceeded anything I could have possibly thought of. Excellent communication, beautiful artwork (I... See more

Company replied

Rated 5 out of 5 stars

The Representatives are very informative. During the process I have had a few of the account reps reach out and direct me through the process. Its very simple and super easy to understand. Now that th... See more

Rated 5 out of 5 stars

Exceptional customer service! I've aways said that you do business with the people not a company. This company was on top of my every need and reached out to me before I was finished being set up... See more

Company replied

Rated 5 out of 5 stars

Everyone was great from the initial conversation to talk to me about the kiosk to each follow up call or email to get it perfect. Each person was kind, thorough and extremely helpful. Working with... See more

Company replied


Company details

  1. Advertising Agency
  2. also in
  3. Marketing Consultant
  4. Media and Marketing Agency
  5. Media Company
  6. Media Consultant
  7. Social Media Agency

Written by the company

Terraboost Media: Nationwide Advertising Network Engaging Millions at the Point of Purchase! Reach millions of consumers daily with Terraboost's expansive omnichannel place-based Out-of-Home (OOH) advertising network, featuring over 120,000+ prominent wellness billboards and digital displays. Strategically located in 49,000+ trusted venues nationwide, including top supermarket & drug store chains, health clubs, shopping malls, and airports, Terraboost captures attention in high-visibility, high-dwell time locations, driving up to 280 million impressions per day. Our unique approach delivers 80% engagement on our can't-miss 5’5”-tall wellness kiosks. Retailer-approved and building consumer trust, Terraboost drives positive brand awareness and a significant lift in purchase intent with a cost-effective, low CPM solution. Benefit from location-based precision targeting, 100% exclusivity for a competitive edge, and our all-inclusive turnkey service (production, installation, wipes, maintenance). Maximize your marketing ROI and achieve top-of-mind recall by connecting with engaged consumers at the crucial point of purchase. No hype. Just results.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

407 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(407)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication, and the process was easy. I'm satisfied with the artwork.

26 November 2025
Terraboost Media logo

Reply from Terraboost Media

We’re so happy our team could make your experience a good one. We’ll pass this along, they’ll love to hear it!

Rated 5 out of 5 stars

Terraboost is a great marketing company

Terraboost is a great marketing company to work with and is very responsive. Alex P. was extremely helpful in getting our artwork designed very quickly.

25 November 2025
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Reply from Terraboost Media

We’re happy to hear this—it’s always great to know our work is making a difference. Thanks for sharing!

Rated 5 out of 5 stars

Great experience overall

Great experience overall, solid product, good communication. Overall solid!

24 November 2025
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Reply from Terraboost Media

Thank you for your kind words! We’re glad to hear you had a positive experience.

Rated 5 out of 5 stars

Every member I have came in contact…

Every member I have came in contact with thus far has been super nice, informative, and very willing to help! Executed my ideas into perfection! Thank you!

20 November 2025
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Reply from Terraboost Media

We’re so happy our team could make your experience a good one. We’ll pass this along, they’ll love to hear it!

Rated 5 out of 5 stars

Great communication

Great communication, execution and delivery of kiosk.

3 November 2025
Terraboost Media logo

Reply from Terraboost Media

Thank you for the positive feedback! We will use this for continuous improvement.

Rated 5 out of 5 stars

Very impressed!

I didn't have crazy high expectations as this was my first time working with this team, but their work exceeded anything I could have possibly thought of. Excellent communication, beautiful artwork (I cannot wait for all my fans AND haters to see it), and they work so fast! 1000/10 recommend. I'm very impressed.

5 November 2025
Terraboost Media logo

Reply from Terraboost Media

We’re so happy our team could make your experience a good one. We’ll pass this along, they’ll love to hear it!

Rated 5 out of 5 stars

This is the first time doing…

This is the first time doing advertisement on a Kiosk. So I'm excited to see the turn out for when my business is advertised. The people from Terraboost are very nice, professional and informative.

30 October 2025
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Reply from Terraboost Media

We’re so happy our team could make your experience a good one. We’ll pass this along, they’ll love to hear it!

Rated 3 out of 5 stars

Could be better

I continue to give feedback but the changes I was requesting we're not being made. This process took several weeks when it should have taken a few days.

27 October 2025
Rated 5 out of 5 stars

Great experience

Great experience, easy to work with and quick customer service

25 September 2025
Terraboost Media logo

Reply from Terraboost Media

We really appreciate you taking the time to share this. It means a lot to our team!

Rated 5 out of 5 stars

This company is great!

This company has been great! The service has been hands on walking me through each phase of the development. My add marketer nailed my kiosk on the first go. I’m excitedly awaiting to see it in the store. I’ve showed it to my Facebook community and they were amazed. Thank you Terraboost for your overall excellence in providing me the best service.

10 September 2025
Terraboost Media logo

Reply from Terraboost Media

That really means a lot. Thanks for taking the time to leave such a thoughtful review!

Rated 5 out of 5 stars

Terraboost has been great

Terraboost has been great. Very responsive and easy to work with.

11 September 2025
Terraboost Media logo

Reply from Terraboost Media

Thanks so much for your kind words! We’re glad you had a great experience.

Rated 5 out of 5 stars

Fast and Smooth Process

Fast process, great design. They take your information and create a simple yet impactful advertisment. Friednly and easy to make changes.

10 September 2025
Terraboost Media logo

Reply from Terraboost Media

That really means a lot. Thanks for taking the time to leave such a thoughtful review!

Rated 5 out of 5 stars

Great Service

The Service is great

5 September 2025
Terraboost Media logo

Reply from Terraboost Media

Thanks so much! It’s great to know the kiosks are adding value.

Rated 1 out of 5 stars

oor Communication, Misleading Sales, and No Accountability

I signed up with Terraboost for a single kiosk at $350/month after working with the sales team to select a location. Shortly after, I was contacted again about a better location at a lower cost. I made it very clear, both verbally and via text, that I only wanted one location and that the original kiosk should be canceled if we proceeded with the second.

Instead of honoring that agreement or clarifying any limitations, I was bounced between sales and my "customer support" representative. I was told that changes would need to be reviewed — and then heard nothing back despite repeated follow-ups. Sales later assured me again they'd provide an update by the end of the week. That never happened either.

Now I have two active kiosks, something I never agreed to or budgeted for. There is no clear escalation path or accountability once you're handed off to "support." I've now paid $600/month instead of the $350 originally discussed, more than doubling my planned investment for something I didn’t want.

The only positive part of this experience was the Art Team, who delivered a great design and were professional and responsive. Unfortunately, their good work is completely overshadowed by poor internal communication, a lack of follow-through, and a sales process that over-promised and under-delivered.

I've formally notified them that I will not renew beyond the 6-month term, and I will not be recommending Terraboost to others.

13 August 2025

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