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Tenpin - Wrexham Reviews 

129
TrustScore 4.5 out of 5

4.4

Unit B14, Eagles Meadow, Wrexham, LL13 8DG Wrexham, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Smooth and simple booking and confirmation on arrival. It was quiet whilst we were there so it was disappointing they put another group right next to us with all the available lanes.

Company replied

Rated 3 out of 5 stars

not impressed add saying children eat free on Mondays but told that was incorrect at counter

Company replied

Rated 5 out of 5 stars

We love coming to Ten pin Wrexham with our residents! They are always really accommodating with our residents and understand our needs; We apologise every week as we have four or five residents each t... See more

Company replied

Rated 4 out of 5 stars

Visited here on a Saturday afternoon. Bowling was very good. Got a lane booked online, wen arriving we were early, but the alley was available, straight away, so no waiting around. Looks great with n... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Unit B14, Eagles Meadow, Wrexham, LL13 8DG, Wrexham, United Kingdom

  • 0333 034 6100

4.4

Excellent

TrustScore 4.5 out of 5

129 reviews

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4.4

All reviews

(129)

10,703 reviews in the last 12 months

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Rated 5 out of 5 stars

We go here a lot and always have a…

We go here a lot and always have a great time

27 January 2026
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Reply from Tenpin - Wrexham

Hi Donna, thank you very much for the wonderful 5* review of Tenpin Wrexham! We are really pleased you visit us lots and always have a great time and we look forward to seeing you again soon for some more bowling fun! Best wishes - Mel

Rated 5 out of 5 stars

Good fun

Good fun. Cheaper on a Tuesday

5 January 2026
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Reply from Tenpin - Wrexham

Hey Sue, thank you for the lovely 5* rating of Tenpin Wrexham. We are thrilled to hear you had a fun time and got to take advantage of our Tuesday offer. Hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Great experience

Great experience! No queueing. Very well organised. Straight to lane , ordered drinks online that arrived quickly. Great atmosphere

31 January 2026
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Reply from Tenpin - Wrexham

Hi, thank you for the brilliant 5* rating and review of Tenpin Wrexham. We are pleased to hear that you had a great experience and enjoyed the atmosphere. We hope to see you again soon, for another fun time!
Take care,
Kirsty

Rated 5 out of 5 stars

Great place

Great place, fantastic staff, great food, food took time to arrive but was worth the wait

22 January 2026
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Reply from Tenpin - Wrexham

Hello Kirsty, Thank you for taking your time to leave us some great feedback from your recent visit to our Tenpin in Wrexham! We do hope to see you again soon. Many Thanks Kimberley

Rated 1 out of 5 stars

I usually enjoy bowling here

I usually enjoy bowling here, but my recent visit was ruined by the staff's attitude. The employees at the Tenpin were incredibly rude and unhelpful , It’s a shame because the facilities are good, but the poor service makes me hesitant to return. I hope management takes steps to improve their customer service.

1 February 2026
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Reply from Tenpin - Wrexham

Hi Sylwia, thank you for taking the time to leave a review of Tenpin Wrexham. We are sorry to hear that your recent visit was not what you had hoped for. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk, with the subject as 'Review -Wrexham'. Please include as much detail as possible.
Take care,
Kirsty

Rated 4 out of 5 stars

Had a great time

Had a great time, was a good atmosphere.
Was very busy but ordered drinks through the QR code at the lane and they arrived soon after with a friendly smile.

Staff where all helpful and polite even though it was very busy. We had lovely afternoon.

1 February 2026
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Reply from Tenpin - Wrexham

Hey Dave, thank you for taking the time to leave a review of Tenpin Wrexham. It's great to hear that you all had a brilliant time and enjoyed the atmosphere. Your feedback is important to us and we will pass this on for future improvements. Hope to see you back again soon for a 5* experience!
Take care,
Kirsty

Rated 5 out of 5 stars

Family fun

We had such fun,we were with our family and we always enjoy our visit to Tenpin Wrexham

1 February 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Julie, thank you for the amazing 5* rating and review of Tenpin Wrexham. We are delighted to hear you had such an enjoyable experience with family. It's lovely to hear that you enjoy your time with us. Hope to see you back soon.
Take care,
Kirsty

Rated 2 out of 5 stars

It was my daughters birthday I asked if…

It was my daughters birthday I asked if they could put happy birthday up on the screen the girl said yes but it never happened. Then we used the karaoke room we were let in late and while the girls were singing a member of staff kept coming in asking how long we had as they had someone waiting to go in this really put the girls on edge feeling that they had to leave before their time was up. 1 unhappy group of girls

17 January 2026
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Reply from Tenpin - Wrexham

Hi Amanda, thank you for taking the time to review Tenpin Wrexham! We're sorry to hear that there had been issues with the service and your time in the karaoke rooms. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Wrexham' and we can pass this to the correct team. Best wishes - Adelaide

Rated 5 out of 5 stars

Way to book on line friendly staff date night it…

Way to book on line friendly staff it has not long been refurbished look and works really great

23 January 2026
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Reply from Tenpin - Wrexham

Hey there, thank you so much for rating Tenpin Wrexham a brilliant 5 stars. It is great to hear that you had an enjoyable experience and the team had a positive impact on your visit. Hope to see you back again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Great fun. Lovely modern surroundings, modern decor.

Great fun. Lovely modern surroundings and great atmosphere.

25 January 2026
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Reply from Tenpin - Wrexham

Hi Joanne, thank you for the brilliant 5* review! We're delighted to hear that you had a fun visit and that you enjoyed the atmosphere at Tenpin Wrexham. We can't wait to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Good value

Took our nephew and he loved it. Staff very helpful.

18 January 2026
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Reply from Tenpin - Wrexham

Hello Mark, Thank you for taking your time to leave us an excellent 5* review from your recent visit to our Tenpin in Wrexham. We are really pleased that you and your nephew had a wonderful time with us. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Great customer service

Great customer service
Efficient and on time
Good food too
Great place for birthday gatherings

17 January 2026
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Reply from Tenpin - Wrexham

Hello Laura, We're happy to hear that you enjoyed our efficient service and food, and that our place was great for your birthday gathering. Thank you for your positive feedback! We do hope to see you again soon at our Tenpin in Wrexham. Best Wishes - Kimberley

Rated 2 out of 5 stars

Long wait in the que for…

Long wait in the que for registration-prebooked bowling-staff did could not hear the word i said
Barriers on the lanes does not go down all the way.
Could not find right size of bowling ball for adults

11 January 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi there, thank you for taking the time to review Tenpin Wrexham! We're sorry to hear that the wait time was longer than expected and that there had been issues with the bumpers and bowling balls during your visit. We will ensure your feedback is passed on for future improvements to be made. If you'd like to discuss your visit further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Wrexham'. We hope to see you again soon for a better experience! Best wishes - Adelaide

Rated 5 out of 5 stars

Had lovely time with family for my…

Had lovely time with family for my birthday

10 January 2026
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Reply from Tenpin - Wrexham

Hello Alison, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in Wrexham. We are really pleased to hear that you had a great time celebrating your birthday with family in our site. We do hope to see you all again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Great place for the family

Looks so much better, more things to do. Love an escape room, would love to try that next and sample more food.

10 January 2026
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Reply from Tenpin - Wrexham

Hello there, Thank you for taking your time to leave us a great 5* review for our Tenpin in Wrexham. We are thrilled to hear that you had a wonderful time with us and found our site much more enjoyable. We do hope to see you back again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Perfect day out with the kids

Perfect day out with the kids. Everything you need under one roof

2 January 2026
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Reply from Tenpin - Wrexham

Hi there,

Thank you for your fantastic 5* review at Tenpin Wrexham! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to hopefully welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Family outing

Family visiting us and decided to try tenpin bowling. All enjoyed. Lots more there to do. Good clean and friendly staff

29 December 2025
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Jean, thank you for the brilliant 5* rating and review! We're delighted to hear that you had a great time bowling with your family at Tenpin Wrexham, and we hope to see you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

Vaping openly taking place inside

I was shocked by how many guests were vaping inside. Some tried to hide it but some weren’t bothered who could see. Members of my family are asthmatic so we won’t be returning. Such a shame. Mentioned it to the manager who said it’s an ongoing problem and that some guests can get quite argumentative so perhaps staff are now too afraid to tell people to stop vaping?

30 December 2025
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Andrew, thank you for taking the time to write a review for Tenpin Wrexham. We're very sorry to hear of your experience while visiting. So that this can be looked into, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Wrexham', and we can pass this to the correct team. Best wishes - Adelaide

Rated 5 out of 5 stars

Family evening

Myself and family had a lovely time

4 January 2026
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Reply from Tenpin - Wrexham

Hi Sarah, thank you so much for rating Tenpin Wrexham a brilliant 5 stars. We are so pleased to hear you and your family had a lovely time. Hope to see you again soon.
Take care,
Kirsty

Rated 4 out of 5 stars

Great atmosphere

Great atmosphere, we had a fab time. I would say that the pool tables are too close to the bowling booths though. Barely enough room for two people to pass, never mind when someone is bent over the table taking a shot.

31 December 2025
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Megan, thank you for rating Tenpin Wrexham 4 stars! We are pleased to hear you had a fantastic time. Your feedback is important to us and we will ensure this is passed onto the relevant team. Hope to see you again soon!
Take care,
Kirsty

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