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Tenpin - Wrexham Reviews 

129
TrustScore 4.5 out of 5

4.4

Unit B14, Eagles Meadow, Wrexham, LL13 8DG Wrexham, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Smooth and simple booking and confirmation on arrival. It was quiet whilst we were there so it was disappointing they put another group right next to us with all the available lanes.

Company replied

Rated 5 out of 5 stars

We love coming to Ten pin Wrexham with our residents! They are always really accommodating with our residents and understand our needs; We apologise every week as we have four or five residents each t... See more

Company replied

Rated 4 out of 5 stars

Visited here on a Saturday afternoon. Bowling was very good. Got a lane booked online, wen arriving we were early, but the alley was available, straight away, so no waiting around. Looks great with n... See more

Company replied

Rated 5 out of 5 stars

The kids really enjoyed it. Smaller kids enjoyed the arcades and the teenagers enjoyed the pool. Nice and clean and the staff were lovely. Had some food which was really nice. Would highly recommend... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Unit B14, Eagles Meadow, Wrexham, LL13 8DG, Wrexham, United Kingdom

  • 0333 034 6100

4.4

Excellent

TrustScore 4.5 out of 5

129 reviews

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4.4

All reviews

(129)

10,503 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the 3rd time that we have been…

This is the 3rd time that we have been and the staff are so friendly and helpful we will definitely be coming back

31 March 2026
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Reply from Tenpin - Wrexham

Hi Phillipa, thank you for this brilliant 5* review of Tenpin Wrexham! We are so pleased to hear you visit us regularly and always find our team super friendly and we can't wait to see you again soon! Best wishes - Mel

Rated 3 out of 5 stars

Good bowling, rubbish food!

Bowling was fab, the prices for the games are also fab. The food was very very disappointing!! We all had an upset stomach pretty much straight away after eating there. I spent almost £50 for our burgers to be burnt, chips were undercooked! I understand it’s a fast pace business, and I’ve worked in hospitality for 17yrs so I get it!! But when you’re charging what you are for food and for it to come out as it did we were gutted! We will be returning but we won’t eat there again.

21 March 2026
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Reply from Tenpin - Wrexham

Hi Lou, thank you for the review for Tenpin Wrexham! We're glad that you enjoyed the bowling and pricing, but are sorry to hear that you were disappointed with the food. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Wrexham' and we can pass this on to be looked into. Best wishes - Adelaide

Rated 5 out of 5 stars

Was ok but game ended when still had…

Was ok but game ended when still had turns

25 March 2026
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Reply from Tenpin - Wrexham

Hi Tricia, thank you for the 5* rating for Tenpin Wrexham! We're sorry to hear that there had been technical issues during your games. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Wrexham' and we can pass this on to be looked into. Best wishes - Adelaide

Rated 2 out of 5 stars

The food was very poor

The food was very poor, and took a long time to come out. Bowling was fun, but otherwise the quality of food is not good compared to the price you pay.

15 March 2026
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Reply from Tenpin - Wrexham

Hello Michelle,
Thank you for taking the time to rate Tenpin Wrexham 2 stars. We appreciate your feedback and are sorry the food quality did not meet your expectations, especially considering the wait time. We'll address this to improve our guest experience. We hope your next experience is a 5 star visit. ~ Laura

Rated 4 out of 5 stars

The bowling was great fun

The bowling was great fun, the pool tables however are wonky, dont have enough space and need new cues.

14 March 2026
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Reply from Tenpin - Wrexham

Hi Nicolle
We're glad you enjoyed the bowling! We appreciate your feedback regarding the pool tables and will look into the issues you raised. Thanks for letting us know. Best wishes - Clare

Rated 5 out of 5 stars
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Reply from Tenpin - Wrexham

Hi there, thank you for the amazing 5* rating! We're delighted to hear that you enjoyed your visit to Tenpin Wrexham, and we can't wait to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Staff working are amazing

Staff working behind the bar were incredibly helpful and very nice.

27 February 2026
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Reply from Tenpin - Wrexham

Hi Sam, thank you so much for rating Tenpin Wrexham a fantastic 5 stars! We are pleased to hear you had an enjoyable visit. We hope to see you back again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

The staff are very helpful and can’t do…

The staff are very helpful and can’t do enough for you. Nice and clean. Only thing is a bit of a wait at the bar and if u playing bowling then everyone has to wait till u get back.

3 March 2026
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Reply from Tenpin - Wrexham

Hey Teri, thanks so much for rating Tenpin Wrexham a brilliant 5 stars! We are so pleased to hear that you had a great experience and that the team were super helpful. We will pass on your comments to the correct team for future improvements.
Take care,
Kirsty

Rated 1 out of 5 stars

Refused entry without adult

Booked for my son in advance. Door security told him and a friend they couldn’t enter without an adult.
No such thing mentioned on booking and he has been before without one. Afternoon ruined.

1 March 2026
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Reply from Tenpin - Wrexham

Hi Richard,

Thank you for your 1* review at Tenpin Wrexham! We are very sorry to hear your son was turned away at the door upon arrival. We will ensure this this is passed across to the correct team to make this more clear for future visits. If you would like for this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph

Rated 5 out of 5 stars
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Reply from Tenpin - Wrexham

Hi Rhys, thank you very much for this lovely 5* review of Tenpin Wrexham! We are so pleased to see you had a great time and found our booking process easy to use! We hope this means you will visit us again soon and we look forward to welcoming you back ! Best wishes - Mel

Rated 5 out of 5 stars

Easy booking and check in

Smooth online booking, clean facilities and smooth check in upon arrival.

20 February 2026
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Reply from Tenpin - Wrexham

Hello Claire, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Wrexham. We are so pleased to hear that you found our booking system easy to use. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Hey Niko it's your cousin roman let's…

Hey Niko it's your cousin roman let's go bowling

1 February 2026
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Reply from Tenpin - Wrexham

Hello, Thank you for taking your time to leave us some great feedback from your recent visit to our Tenpin in Wrexham. We are thrilled to hear that you had a great time with us. We do hope to see you again soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Daughter had a great time catching up…

Daughter had a great time catching up with her friend while bowling.
Great venue.

19 February 2026
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Reply from Tenpin - Wrexham

Hi Cheryl, thank you for leaving Tenpin Wrexham a wonderful 5* rating. We are thrilled to hear your daughter and her friend had a great time with us recently and we hope to welcome them back again soon! Best wishes - Kaylee

Rated 1 out of 5 stars

I have sent an email and had no…

I have sent an email and had no response.
Was told I had to pay walk in price to add people to my lane that I booked online?? Was told you don’t do student discount when it says on your website you do and management was rude. Not a great experience tbh.

22 February 2026
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Reply from Tenpin - Wrexham

Hello Donna,
Thank you for getting in touch. We regret that you did not receive a response to your email. We are sorry you were disappointed to have to pay walk in prices for additions and Student discount only runs at certain times. We'll address this with our team to improve our service. Thanks for your feedback. All the best ~ Laura

Rated 5 out of 5 stars

Bowling

We spent a nice family time.
Nice place for family and friends.

19 February 2026
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Reply from Tenpin - Wrexham

Hi Nat
We're happy to hear that you had a nice family time at our place! We appreciate you sharing your experience with us. Best wishes - Clare

Rated 2 out of 5 stars

Sign up is at the bar so if someone…

Sign up is at the bar so if someone went to sign in someone could take their game whilst they are still waiting as you only have to press the tick to start a game I was sick as soon as I got home had a pepsi and it made my sick black.

16 February 2026
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Reply from Tenpin - Wrexham

Hi there
We appreciate you taking the time to share your experience. We're sorry to hear about the game sign-up confusion and your feeling unwell afterward. We'll look into the sign-up process and food safety. If you would like to discuss your visit please email customer.feedback@tenpin.co.uk with the details and the subject "Review - Wrexham" and someone will contact you. Best wishes - Clare

Rated 5 out of 5 stars

I made a mistake and booked the wrong day

I made a mistake and booked the wrong day. We turned up a day later and the response was, 'not a problem, we will get you on the lane as quick as possible'. To me that speaks for itself. Thank you staff member

16 February 2026
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Reply from Tenpin - Wrexham

Hello, thank you so much for the brilliant 5* review of Tenpin Wrexham! This is great to hear and we are so pleased you got to see how fab out team really are! We do hope you will visit us again soon and we can't wait to see you again for another 5* experience! Best wishes - Mel

Rated 4 out of 5 stars

Girl on reception was very helpful when…

Girl on reception was very helpful when I had to change my booking in Wrexham . She was so friendly and I was really happy

20 February 2026
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Reply from Tenpin - Wrexham

Hi Deb,

Thank you for your 4* review at Tenpin Wrexham! We are delighted you found the staff so friendly on your recent visit to us. We love to her all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great experience and fab value for…

Great experience and fab value for money. It would be great to see more activities being offered at the Wrexham tenpin as is offered at others. Food always great

16 February 2026
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Reply from Tenpin - Wrexham

Hello, thank you for this brilliant 5* review of Tenpin Wrexham! We are so pleased you had such a great time and found us good value for money and we can't wait to see you again soon for another 5* experience! Best wishes - Mel

Rated 5 out of 5 stars

We go here a lot and always have a…

We go here a lot and always have a great time

27 January 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Donna, thank you very much for the wonderful 5* review of Tenpin Wrexham! We are really pleased you visit us lots and always have a great time and we look forward to seeing you again soon for some more bowling fun! Best wishes - Mel

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