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Tenpin - Nottingham Reviews 

199
TrustScore 4.5 out of 5

4.3

Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW Nottingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great customer service, very clean and tidy and felt welcome from the moment we walked through the door. Booking online was as easy as it could be and there was ample parking available right outside t... See more

Company replied

Rated 5 out of 5 stars

The refurbishment of the bar/reception with new dining tables and seating made the venue look bigger, more open and cleaner and fresher. The staff member looking after our lanes was friendly and helpf... See more

Company replied

Rated 2 out of 5 stars

The place was very noisy particularly the slot machine area. Very poor signs on the machines so our grandchildren and ourselves could ot find out the cost in tokens of particular machines.

Rated 5 out of 5 stars

Great experience and have a fun time playing bowling there, the lanes were cleaned as soon as they got free after a game.

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW, Nottingham, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

199 reviews

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4.3

All reviews

(199)

10,897 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff good o

3 February 2026
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Reply from Tenpin - Nottingham

Hi Geoff, thank you for the brilliant 5* rating of Tenpin Nottingham. It's great that you had a fun time and that the team were able to leave a positive impact on your visit. Hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Good fun

Easy to book, pleasant and helpful staff.

25 January 2026
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Reply from Tenpin - Nottingham

Hi Nick, thank you very much for this wonderful 5* review of Tenpin Nottingham! We are thrilled you had a great time, found it easy to book and found out team super helpful and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Great session with the family

Great session with the family. We ordered food and that came straight to the lane.

25 January 2026
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Reply from Tenpin - Nottingham

Hi Maya, thank you so much for the brilliant 5* review of Tenpin Nottingham! We are delighted you had a great time with your family and we hope to see you all again soon! Best wishes - Mel

Rated 3 out of 5 stars

Paid for 2 games but the time allotted…

Paid for 2 games but the time allotted did not consider the time necessary for two children under 12yrs old and one with with SEN to conclude their game independently. Meaning it was rushed and child with SEN felt upset viewing it as their personal failure.

24 January 2026
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Reply from Tenpin - Nottingham

Hello Cheryl,
Thank you for taking the time to offer feedback for Tenpin Nottingham. We are sorry that you felt the experience was rushed and that everyone wasn't able to enjoy their visit fully. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Great evening out.

Lovely place, staff amazing and very friendly.

26 January 2026
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Reply from Tenpin - Nottingham

Hi Lindsey, thank you for the 5* review! We're glad to hear that you enjoyed the venue and the service from our team at Tenpin Nottingham. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

We had a fantastic time great…

We had a fantastic time great experience bowling

17 January 2026
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Reply from Tenpin - Nottingham

Hi Deborah, thank you so much for the brilliant 5* review of Tenpin Nottingham! We are thrilled you had such a great time with us and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

We always enjoy it here

We always enjoy it here.
Beer and food prices are reasonable. Possibly getting ready for a bit of a refurb in places.

18 January 2026
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Reply from Tenpin - Nottingham

Hi Shane, thank you for leaving Tenpin Nottingham an amazing 5* rating. We are so glad to hear you enjoy your visits to us and that our prices are reasonable! We hope to welcome you again soon. Best wishes - Kaylee

Rated 2 out of 5 stars

Restaurant area

I have never seen such an untidy, dirty, un kept restaurant area. Although I appreciate it must have been a busy Saturday afternoon we arrived at 6pm and stayed for approx 3 hours, most tables remained uncleared and I didn’t see any staff member make any attempt to hoover, sweep any of the food or litter off the floor or clean a table. I picked up most of the litter/food from under our table and cleared the rubbish just so our party of 10 could sit down and eat somewhere. It was disgusting and taking into account the amount of staff on the shift when we arrived this could have been quickly turned around. I even watched a member of staff walk over a coat which had fallen on the floor with no attempt to hang it back on the chair it had obviously fallen off. Although the bowling worked well and the food was good I wouldn’t return as the restaurant area was absolutely filthy.

17 January 2026
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Reply from Tenpin - Nottingham

Hello Holly. We appreciate you taking the time to share your experience. We're sorry to hear that the cleanliness of the restaurant area did not meet your expectations. We understand your disappointment with the untidiness and lack of attention to cleaning during your visit. We will address this with our team to ensure better upkeep and attentiveness in the future. We're glad you enjoyed the bowling and food though. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Fantastic we had a wonderful time

Fantastic we had a wonderful time, the party was amazing

17 January 2026
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Reply from Tenpin - Nottingham

Hello Nicole, Thank you for taking your time to leave us a wonderful 5* review. We are really pleased to see that you had a great time and enjoyed the party. We do hope to see you again very soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

We had a great time

We had a great time. Loved the bowling experience and arcade. We also had our son’s birthday party there on 4th Jan and that was great too. Would recommend

18 January 2026
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Reply from Tenpin - Nottingham

Hi there,

Thank you for your fantastic 5* review at Tenpin Nottingham! We are delighted you've had such a great time whilst on your recent visit to us. It's great to see the party was amazing for everyone. We hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Everything spotless at 9am

Everything spotless at 9am. Peaceful bowling session

10 January 2026
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Reply from Tenpin - Nottingham

Hi Qamar
We're glad you enjoyed your experience with us and we are thrilled to receive a 5* rating! Thank you for letting us know about the spotless conditions and peaceful bowling session. Best wishes - Clare

Rated 1 out of 5 stars

X2 power cuts the windows were open so…

X2 power cuts the windows were open so was also freezing bin there.

10 January 2026
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Reply from Tenpin - Nottingham

Hi Scott, thanks for taking the time to leave a rating and review for your recent visit to Tenpin Nottingham. We regret that the power cuts and open windows made your visit unpleasant. We'll look into this to improve our services, and we hope to welcome you back again soon for a better experience. Best wishes - Rosie

Rated 4 out of 5 stars

Enjoyable visit, BUT.......

Efficient staff member on front desk. I had ordered on line so she was quickly able to direct us to the allotted lane to begin bowling. The only disappointment was regarding the games machines in an adjacent area. One of these asks customers to spin a wheel and depending on the prize, then gives tickets which can be exchanged for sweets/toys etc. Every time we have used this type of machine it always fails to give the full amount that has been won. My grandson told a member of staff about the problem and stood by the machine, but no one came to sort it out. It's definitely not a one off issue as it has happened on our last 3 visits. Once again spoiled the trip for my grandson.

5 January 2026
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Reply from Tenpin - Nottingham

Hello Heather, Thank you for taking your time to leave us a fantastic 5* review for our Tenpin in Nottingham. We are thrilled to hear that you had a great time with us. However, we are disappointed to hear the machine you were playing on kept giving the wrong prize. We will pass your comments onto our team so that this can be looked into. We do hope to see you again soon, Many Thanks - Kimberley

Rated 5 out of 5 stars

Great place

Great place, good service

2 January 2026
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Reply from Tenpin - Nottingham

Hi there, thank you for leaving Tenpin Nottingham a fantastic 5* rating. We are so pleased to hear your enjoyed your visit to us and had great service. We hope to welcome you back again soon! Best wishes - Kaylee

Rated 3 out of 5 stars

One game of bowling and 1 hour…Nottm

One game of bowling and 1 hour kareoke just over £100 (6 people). It was very cold inside the evening we went and unfortunately the food was cold and a little like cardboard! It wasn’t ready before our bowling game started so staff kindly agreed to bring it to us but something went wrong and staff said they hadn’t got the message. The team were doing their best on a busy evening

2 January 2026
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Reply from Tenpin - Nottingham

Hi Liz, thank you for leaving feedback for Tenpin Nottingham. We are really sorry to hear your visit to us was not up to our usual standards and we appreciate your patience with the team on a busy night! If you would like to discuss any of the points you've raised further, please email us as customer.feedback@tenpin.co.uk with the subject as 'Review - Nottingham'. Please feel free to include any other details not already here. Once again, we are really sorry to hear this and we hope to welcome you again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Amazing

Amazing, great service. Staff are helpful. Bowling alleys are great. Great laugh for all ages.

4 January 2026
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Reply from Tenpin - Nottingham

Hi Jay, thank you for the awesome 5* rating and review for Tenpin Nottingham! We're thrilled to hear that you enjoyed the bowling and that our team were able to help during your visit. We look forward to seeing you again soon! Best wishes- Adelaide

Rated 3 out of 5 stars

Bowling is great but the seating is…

Bowling is great but the seating is naff if you’re expected to eat and play. No space for food to go while playing if there’s more than 2 players.

Also the bathrooms always stink like they have never been deep cleaned

3 January 2026
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Reply from Tenpin - Nottingham

Hi Karen, thank you for taking the time to leave a review of Tenpin Nottingham. We are sorry to hear about your recent experience. Your feedback is important to us and we will ensure this is passed onto the relevant team for future improvements to be made. Hope to see you back again for a much better experience.
Take care,
Kirsty

Rated 3 out of 5 stars

Honestly I’m not sure I’ll return

Honestly I’m not sure I’ll return. Booked a family ticket and needed to add an additional student on arrival, got charged £16+ to do this as they can only add an adult.
The venue was cold, we didn’t take our coats off! The lanes are still segregated with Perspex screens from Covid and the seating per lane only accommodates 3people meaning half our party were stood up for the whole 2 games. The balls got stuck and the alert button on the electronic screen did not send anyone to help and we had to seek out a member of staff to rectify this. Drinks were served from bottles and no glass or ice accompanied them, without us having to ask.

1 January 2026
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Reply from Tenpin - Nottingham

Hi Wendy,

Thank you for your 3* review at Tenpin Nottingham! We are very sorry to hear you've not received a 5* experience whilst on your latest visit to us. You feedback is important to us and we will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph

Rated 4 out of 5 stars

Good experience

Good experience. We haven’t been for years. Food was ok. A bit cold. Staff were helpful.

1 January 2026
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Reply from Tenpin - Nottingham

Hi Christine, thank you for taking the time to leave a review of Tenpin Nottingham. We are pleased to hear you had a good experience and that the team were helpful. Your feedback is important to us and we will ensure this is passed onto the relevant team for future improvements.
Take care,
Kirsty

Rated 5 out of 5 stars

Great last evening out for the explorer…

Great last evening out for the explorer scouts after a tough year

19 December 2025
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Reply from Tenpin - Nottingham

Hi there, thank you for leaving Tenpin Nottingham a wonderful 5* rating. We are thrilled to hear you and your explorer scouts had a wonderful time with us recently and we hope to welcome you back again soon! Best wishes - Kaylee

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