Great customer service, very clean and tidy and felt welcome from the moment we walked through the door. Booking online was as easy as it could be and there was ample parking available right outside t... See more
Company replied

Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW Nottingham, GB
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Great customer service, very clean and tidy and felt welcome from the moment we walked through the door. Booking online was as easy as it could be and there was ample parking available right outside t... See more
Company replied
The refurbishment of the bar/reception with new dining tables and seating made the venue look bigger, more open and cleaner and fresher. The staff member looking after our lanes was friendly and helpf... See more
Company replied
The place was very noisy particularly the slot machine area. Very poor signs on the machines so our grandchildren and ourselves could ot find out the cost in tokens of particular machines.
Great experience and have a fun time playing bowling there, the lanes were cleaned as soon as they got free after a game.
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW, Nottingham, United Kingdom
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Great session with the family. We ordered food and that came straight to the lane.

Reply from Tenpin - Nottingham
Paid for 2 games but the time allotted did not consider the time necessary for two children under 12yrs old and one with with SEN to conclude their game independently. Meaning it was rushed and child with SEN felt upset viewing it as their personal failure.

Reply from Tenpin - Nottingham

Reply from Tenpin - Nottingham

Reply from Tenpin - Nottingham
We always enjoy it here.
Beer and food prices are reasonable. Possibly getting ready for a bit of a refurb in places.

Reply from Tenpin - Nottingham
I have never seen such an untidy, dirty, un kept restaurant area. Although I appreciate it must have been a busy Saturday afternoon we arrived at 6pm and stayed for approx 3 hours, most tables remained uncleared and I didn’t see any staff member make any attempt to hoover, sweep any of the food or litter off the floor or clean a table. I picked up most of the litter/food from under our table and cleared the rubbish just so our party of 10 could sit down and eat somewhere. It was disgusting and taking into account the amount of staff on the shift when we arrived this could have been quickly turned around. I even watched a member of staff walk over a coat which had fallen on the floor with no attempt to hang it back on the chair it had obviously fallen off. Although the bowling worked well and the food was good I wouldn’t return as the restaurant area was absolutely filthy.

Reply from Tenpin - Nottingham
Fantastic we had a wonderful time, the party was amazing

Reply from Tenpin - Nottingham
We had a great time. Loved the bowling experience and arcade. We also had our son’s birthday party there on 4th Jan and that was great too. Would recommend

Reply from Tenpin - Nottingham

Reply from Tenpin - Nottingham
X2 power cuts the windows were open so was also freezing bin there.

Reply from Tenpin - Nottingham
Efficient staff member on front desk. I had ordered on line so she was quickly able to direct us to the allotted lane to begin bowling. The only disappointment was regarding the games machines in an adjacent area. One of these asks customers to spin a wheel and depending on the prize, then gives tickets which can be exchanged for sweets/toys etc. Every time we have used this type of machine it always fails to give the full amount that has been won. My grandson told a member of staff about the problem and stood by the machine, but no one came to sort it out. It's definitely not a one off issue as it has happened on our last 3 visits. Once again spoiled the trip for my grandson.

Reply from Tenpin - Nottingham
One game of bowling and 1 hour kareoke just over £100 (6 people). It was very cold inside the evening we went and unfortunately the food was cold and a little like cardboard! It wasn’t ready before our bowling game started so staff kindly agreed to bring it to us but something went wrong and staff said they hadn’t got the message. The team were doing their best on a busy evening

Reply from Tenpin - Nottingham
Amazing, great service. Staff are helpful. Bowling alleys are great. Great laugh for all ages.

Reply from Tenpin - Nottingham
Bowling is great but the seating is naff if you’re expected to eat and play. No space for food to go while playing if there’s more than 2 players.
Also the bathrooms always stink like they have never been deep cleaned

Reply from Tenpin - Nottingham
Honestly I’m not sure I’ll return. Booked a family ticket and needed to add an additional student on arrival, got charged £16+ to do this as they can only add an adult.
The venue was cold, we didn’t take our coats off! The lanes are still segregated with Perspex screens from Covid and the seating per lane only accommodates 3people meaning half our party were stood up for the whole 2 games. The balls got stuck and the alert button on the electronic screen did not send anyone to help and we had to seek out a member of staff to rectify this. Drinks were served from bottles and no glass or ice accompanied them, without us having to ask.

Reply from Tenpin - Nottingham
Good experience. We haven’t been for years. Food was ok. A bit cold. Staff were helpful.

Reply from Tenpin - Nottingham
Great last evening out for the explorer scouts after a tough year

Reply from Tenpin - Nottingham
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