I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... See more
Company replied
Location
Switch locationValley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA Croydon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to check in names and game play waiting for you to begin, food came right after my boys had finished playing, burger and fries where tasteie
Company replied
Zero customer care unfortunately. Waited at the desk On arrival for around 3 minutes whilst two guys who worked there were busy filling up the prize cabinet and gave me no acknowledgement. Wa... See more
Company replied
TENPIN are always a pleasure to book with, they make everything easy, applying offers and discounts, ammending bookings, getting through to customer service online. Its always really easy to speak t... See more
Company replied
Company details
Written by the company
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
Contact info
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, United Kingdom
- 0333 034 6100
4.1
Great
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The karaoke room was really hot and…
The karaoke room was really hot and humid inside. There is no ventilation or AC. Songs are quite limited. Sound quality is quite good but not mindblowing.
10 June 2026
Reply from Tenpin - Croydon
We appreciate your feedback. We're sorry the room was uncomfortable and song selection limited. We'll address these concerns. Best wishes - Clare
Great place to hang out with the family…
Great place to hang out with the family and children. Lots of activities to do.
However, the place is extremely unsanitary, they are not disinfected at all, the tables we not wiped. The bathroom is filthy and the smell of sewage kept arising in the atmosphere while bowling. Bar area looked clean, but the surfaces were sticky.
I think it is a good idea to implement some hand sanitizer stations around.
I no longer visit, as often I could, because I feel like the environment is filled with bacteria. But it is a very nice place to take the family.
The location is perfect for me, the booking process was smooth and easy. The guy that served us drinks was very helpful and polite.
Also, it's a great idea to give staff name tags.
10 June 2026
Reply from Tenpin - Croydon
Hello there, Thank you for taking your time to leave us a 4* review for our Tenpin at Croydon! We are so pleased to hear that you enjoyed our facilities and were pleased with the activities that we have available. However, we are disappointed to hear that you found our location untidy during your visit. We will pass your thoughts and suggestions onto our team. We do hope to see you again vert soon. Many Thanks - Kimberley
I took my son with a group of friends…
I took my son with a group of friends for his birthday. The place is grubby with rubbish on the floor, uncleared and sticky tables. The food isn’t very appealing but edible. They had fun doing the bowling and the selfie camera was fun.
10 June 2026
Reply from Tenpin - Croydon
Hello Kerry
Thank you for taking the time to rate Tenpin Croydon 2 stars. We appreciate your feedback regarding your son's birthday visit. We're sorry to hear about the cleanliness issues and food quality. We are addressing these concerns to improve our guest experience. We're glad the bowling and selfie camera were fun. We look forward to welcoming you back again soon and hope that your next visit is a 5 star experience. All the best ~ Laura
Kind and understanding workers!!
Quick and easy as always, came for bowling and karaoke with a friend. Staff were helpful, friendly and polite, even appreciated the fact they helped fix a broken microphone when we kept coming back to return it, explaining we didn’t mind sharing the one. Big thanks!
10 June 2026
Reply from Tenpin - Croydon
Hi there,
Thank you for your fantastic 5* review at Tenpin Croydon! It's great to hear you've had such a great time whilst on your recent visit to us. We are delighted that you found the staff so friendly, We will ensure this is passed across to the correct team and look forward to welcoming you back again very soon! Best wishes- Steph
Fun Family Activity
It was a brilliant afternoon with family. Great venue, free parking, no longer need to wear bowling shoes, just bring your trainers but no flip flops. Definitely recommend this venue. Will be back for my birthday 22 June. 🎉
7 June 2026
Reply from Tenpin - Croydon
Hi there,
Thank you for your fantastic 5* review at Tenpin Croydon! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Reply from Tenpin - Croydon
Hi Andrew
We are happy to hear that you found us to be good value for money. We appreciate the 5* rating. Best wishes - Clare
Fun day out bowling and in the arcade.
Fun day out bowling and in the arcade.
Friendly staff and booking process easy!
3 June 2026
Reply from Tenpin - Croydon
Hi Melissa, thank you for the excellent 5* review for Tenpin Croydon! We're so pleased to hear that you had a fun day out and that you found it easy to book. We look forward to welcoming you back again soon! Best wishes - Adelaide
Great staff
Great staff, food was good and came on time. Lane was ready when we got there.
3 June 2026
Reply from Tenpin - Croydon
Hi there
We're so glad you enjoyed your visit! It's wonderful to hear our staff and food met your expectations. We hope to see you again soon! Best wishes - Clare
Staff were really friendly and helpful
Staff were really friendly and helpful. Our Year 6 children had a great time!
3 June 2026
Reply from Tenpin - Croydon
Hello Kelly, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin at Croydon. We are thrilled to hear that the children enjoyed it too! We do hope to see you again very soon. Best Wishes - Kimberley
Reply from Tenpin - Croydon
Hello there, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that your family had a great time with us! We do hope to see you again very soon. Many Thanks - Kimberley
Nice event - Short of staff!
Nice event - short of staff!
1). Food was basic but ran out of salt & Ketchup?
2). 15-20 mins queue for drinks one 1 person serving.
3 June 2026
Reply from Tenpin - Croydon
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Croydon. We are pleased to hear that you enjoyed the event but found us short staffed. We will pass your feedback onto our team to help us gain those final stars. We do hope to see you again very soon. Many Thanks - Kimberley
Reply from Tenpin - Croydon
Hi Debbie,
Thank you for your fabulous 5* review at Tenpin Croydon! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Great Family Fun for All Ages
Had a great time with family for a birthday celebration.
Easy pre-booking and payment, staff were polite and ample parking.
30 May 2026
Reply from Tenpin - Croydon
Hi Tony, thank you for the lovely 4* review of Tenpin Croydon! We are so pleased you had a great time and found our booking process easy and we very much look forward to welcoming you back again soon! Best wishes - Mel
The Brownies had a great time bowling.
The Brownies had a great time bowling.
It was very quick to get started and get the girls settled into bowling. Which is always a help to the leaders. Will do it again.
27 May 2026
Reply from Tenpin - Croydon
Hi Jane, thank you for the excellent 5* review for Tenpin Croydon! We're so glad to hear that you were able to quickly begin your games and that everyone had a great time bowling. We hope to welcome you back again soon! Best wishes - Adelaide
Reply from Tenpin - Croydon
Hi Tania, thank you for the 5* review for Tenpin Croydon! We are delighted to hear that you had a fun visit and we look forward to seeing you again soon! Best wishes - Adelaide
Amazing staff and easy to book lanes…
Amazing staff and easy to book lanes for the bowling. My son loves it and we always feel welcome by the staff.
20 May 2026
Reply from Tenpin - Croydon
Hi Judith, thank you so much for rating Tenpin Croydon 5*! We really appreciate this lovely feedback on staff and glad to hear you found the booking process to be straight forward. We hope to see you and your son back again soon for another 5* experience! Best wishes, Jade
Good for bowling but the extras were disappointing.
The children had a great time bowling, there was meant to be an allocated party host which we could never find.
The children didn’t get there balloon animals either but they enjoyed bowling and that was the main thing.
We did have to keep asking for juice refills and for the kids ice creams, these were then brought out as they started doing singing and dancing so most melted.
16 May 2026
Reply from Tenpin - Croydon
Hi Rachael, thank you so much for taking the time to leave a review of Tenpin Croydon! We are very sorry to hear that some of the party was not as enjoyable as we would have hoped and that the children's drinks and ice creams were not served at convenient times with you also having to ask! Please know that your feedback is really important to us and all we will sent to our management team to make them aware and put improvements in place! In the meantime, we really hope this will not deter your from visiting us in the future and we hope to welcome you back again soon! Best wishes - Mel
5 Stars
I went with my 4 year old daughter who had a show at nursery over run which meant I would be 1hr late. I called the venue who were very accommodating to change it.
I also gave this review 5* because the half price drinks were an added bonus and it was a nice, modern set up
19 May 2026
Reply from Tenpin - Croydon
Hi Calum, thank you for the amazing 5* rating of Tenpin Croydon. We're so pleased to hear that the team were able to accommodate your booking despite the changes that needed to be made. We appreciate your kind feedback!
Take care,
Kirsty
Children party’s
All the stuff it was amazing, the make a great job, the children love the place & the party!
20 May 2026
Reply from Tenpin - Croydon
Hi Florinela,
Thank you for your lovely 5* review at Tenpin Croydon! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly at the venue, we will ensure this is passed across to the correct team. Best wishes- Steph
Kareoke
After bowling, for our little girls 9th birthday we chose to hire a kareoke booth to continue the celebratrions. While our 2, 4 and 9 year old girls was singing and enjoying themselves a group of young, street kids, started to kick the door of the booth continuoulsy. It ruined the whole experience and terrified my little girls. I came out to find secuirity to help us in this situation, security would not help at all and told me he had a similar situation recently and couldnt intervene. My children was traumatised and it spoilt our whole celebration. Disgusted with how it was handled.
20 May 2026
Reply from Tenpin - Croydon
Hello Charleigh, Thank you for taking your time to leave us some feedback from your recent visit to us. We are extremely disappointed to hear what happened during your recent visit with us. If you would like to discuss this further with us, please don't hesitate to reach out to us via customer.feedback@tenpin.co.uk. Our apologies - Kimberley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.