Zero customer care unfortunately. Waited at the desk On arrival for around 3 minutes whilst two guys who worked there were busy filling up the prize cabinet and gave me no acknowledgement. Wa... See more
Company replied
Location
Switch locationValley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA Croydon, GB
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See what reviewers are saying
I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... See more
Company replied
Easy to check in names and game play waiting for you to begin, food came right after my boys had finished playing, burger and fries where tasteie
Company replied
Fun activity, near to home. Only a couple of snags - having to wait in queue, despite having pre-booked online. Also, there was food waste lying around on some of the tables, so prompt tidying up woul... See more
Company replied
Company details
Written by the company
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
Contact info
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, United Kingdom
- 0333 034 6100
4.1
Great
227 reviews
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Reply from Tenpin - Croydon
Hello Abiee, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Croydon. We are glad you liked the atmosphere within the venue. We do hope to see you again soon. Many Thanks - Kimberley
Reply from Tenpin - Croydon
Hello Miss Julie,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We are delighted to hear about the excellent customer service. We look forward to welcoming you back again soon. All the best ~ Laura
Reply from Tenpin - Croydon
Hi there, thank you for leaving a 5* review of Tenpin Croydon! It's wonderful to hear that you experienced such efficient customer service. We can't wait to welcome you back again shortly! Best wishes-Leila
Kids enjoyed it but then got bored
Kids enjoyed it but then got bored. Think I booked to many games for them. Over all a good afternoon.
6 August 2026
Reply from Tenpin - Croydon
Hi there, thank you for leaving a 4* review of Tenpin Croydon! It's lovely to hear that the children had such an enjoyable afternoon. We can't wait to welcome you back again shortly where we can hopefully gain that last star! Best wishes-Leila
Reply from Tenpin - Croydon
Hi Sandra
We're so glad to hear your son and his friend had a wonderful time! We appreciate your kind words. Best wishes - Clare
Upon arrival there was not many people…
Upon arrival there was not many people waiting to be served, great customer service at the desk, we were allocated our lane quickly. When it came to ordering drinks, very slow service and the wrong drinks came at one point, we were better off going to the bar to drink. The actually bowling was fun except the balls kept on jamming and the lane was under some malfunctions at time. Overall the staff were welcoming and good customer service but the bowling facilities were just slow that day.
31 July 2026
Reply from Tenpin - Croydon
Hi there
Thank you for your 3-star review. We're pleased to hear you experienced great customer service at the desk and were quickly allocated your lane. We sincerely apologize for the slow drink service, the incorrect orders, and the issues you encountered with the bowling balls jamming and lane malfunctions. Your feedback is valuable, and we will pass it on to the team for improvements. We hope to welcome you back for a smoother experience. Best wishes - Clare
Great value for a family of 5 during…
Great value for a family of 5 during the holidays. Will definitely go again on a Tuesday evening. Saves us a lot of money
6 August 2026
Reply from Tenpin - Croydon
Hi Sam
Thank you for the wonderful 5-star review! We're so happy to hear that our Tuesday evening offer provides great value for your family, especially during the holidays. We look forward to welcoming you all back again soon! Best wishes - Clare
Reply from Tenpin - Croydon
Hi Susan
Thanks for taking the time to leave us a review! We're so happy to hear that everyone, especially your grandkids, had a great time. We hope to see you all again soon! Best wishes - Clare
An enjoyable afternoon with the kids
An enjoyable afternoon with the kids, the only issue was the car-park was quite full so took a little while to park. Kids loved the bowling.
5 August 2026
Reply from Tenpin - Croydon
Hi Brian
Thank you for your 4-star review! We're so glad to hear your kids enjoyed the bowling. We appreciate your feedback regarding the car park and will pass it on to the team. We hope to see you again soon! Best wishes - Clare
I took a Tuesday deal Bowling in…
I took a Tuesday deal Bowling in Croydon for myself and 3 kids along with 1 other friend. The Booking is straight forward and easy. We were 5 minutes delay reaching but yet got the slot straight away. We all had great fun and the staff were very kind and helpful. The side vending machines for candy was also great hit with kids. The venue was so busy but yet we had great time together. My kids already started asking to go again.
4 August 2026
Reply from Tenpin - Croydon
Hi, thank you for the 5* rating of Tenpin Croydon. We are so pleased to hear that you and your family had such a great time bowling at our Croydon centre. It's fantastic to know that our team was helpful and that the vending machines were a hit with the kids. We look forward to welcoming you all back again very soon!
Take care,
Kirsty
Clean and well organised
Clean and well organised. Bowling equipment all worked well. Nice, fun atmosphere. Polite staff.
5 August 2026
Reply from Tenpin - Croydon
Hi, thank you so much for the amazing 5* rating of Tenpin Croydon. We're so pleased to hear you enjoyed your visit and found our venue clean, well-organized, and our equipment working perfectly. We're also delighted that you appreciated the fun atmosphere and polite staff. We hope to welcome you back again soon!
Take care,
Kirsty
Reply from Tenpin - Croydon
Hi Vanee, thank you for the 5* rating of Tenpin Croydon. We're so pleased to hear your son and his friends had a great time!
Take care,
Kirsty
Reply from Tenpin - Croydon
Hi Kyle
Thank you for your 4-star review! We're glad you enjoyed the games. We understand your concerns about the cost, and we appreciate you bringing it to our attention. Your feedback is valuable to us. Best wishes - Clare
Reply from Tenpin - Croydon
Hello, thank you so much for leaving a lovely 5* review of Tenpin Croydon! We are thrilled you had such an enjoyable visit and received excellent customer service and we can't wait to see you again soon! Best wishes - Mel
Experience at tenpin was great
Experience at tenpin was great. I went with my nieces and nephews and the staff were very helpful.
23 July 2026
Reply from Tenpin - Croydon
Hi Ocean, thank you for your 5* review of Tenpin Croydon! We're so glad to hear how much you enjoyed your recent visit to Tenpin and how helpful you found our staff. See you again soon! Best wishes-Leila
Reply from Tenpin - Croydon
Hello Suzanne,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive great service from us. We hope to welcome you back again very soon! All the best ~ Laura
Service was very quick and effective
Service was very quick and effective. Just one thing, when we went to Tenpin Croydon my girlfriend ordered a San Miguel and it tasted wrong. I drank it for her. I wouldn’t downgrade a review for that as I work in the industry and I understand that things like happen and given how busy it was we didn’t want to make more work. Very good experience.
29 July 2026
Reply from Tenpin - Croydon
Hi Jason, thank you for the fantastic 5-star review of Tenpin Croydon! We're so pleased you had a very good experience with us! We appreciate you bringing the drink issue to our attention and your understanding and we will be certain to pass your feedback on! In the meantime, we look forward to welcoming you back again soon! Best wishes - Mel
The karaoke rooms are in need of proper…
The karaoke rooms are in need of proper ventilation. It smells stale in there. Also the room felt dated like all the food and drink that was brought in in the past have stained the floors for so long, any sort of deep clean would not do any good. Luckily there was a fan but it didn't help that much. The staff was kind enough to get air freshener but even then it's not great for people who have asthma.
26 July 2026
Reply from Tenpin - Croydon
Hello, thank you for the 3* review of Tenpin Croydon! We are very sorry to hear that you recent visit to our karaoke booth was not as enjoyable as we would have hoped and we will be certain to share all of your feedback with the relevant team for future improvements! We hope this has not put you off from visiting us in the future and we really hope to welcome you back again soon! Best wishes - Mel
Having a relaxing enjoyable atmosphere
29 July 2026
Reply from Tenpin - Croydon
Hi Stephen, thank you for your wonderful 5-star review of Tenpin Croydon! We're so pleased to hear that you enjoyed the relaxing and enjoyable atmosphere during your visit and we hope to see you again soon! Best wishes - Mel
TENPIN great phoneline customer service
TENPIN are always a pleasure to book with, they make everything easy, applying offers and discounts, ammending bookings, getting through to customer service online. Its always really easy to speak to someone on the phone and get the help you need, theyre always giving suggestions to any issues you might be facing and and just overall great customer service over the phone. I think i spoke with a Bev, I hope that was her name, lovely lady.
On-Site Croydon - Valley Park Staff customer service was really good at my last booking and every booking I've made. We arrived about 30 mins early and they were able to give us a lane. Food and drinks staff are lovely too, non combative, actually happy to serve, thank you again.
6 April 2026
Reply from Tenpin - Croydon
Hi Deedee, thank you for leaving Tenpin Croydon an outstanding 5* rating. We are over the moon to hear you find it easy to speak with our team over the phone and that they make booking an easier process for you! We are pleased to hear the staff at the venue also had a positive impact on your visit. We can't wait to welcome you back again soon! Best wishes - Kaylee
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