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Tenpin - Castleford Reviews 

175
TrustScore 4 out of 5

4.2

Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB


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Rated 4 out of 5 stars

Good price for a package of a game and a burger. 1 game was enough for the kids and it worked out well as a reasonably priced activity. The kids liked being able to take their picture to be displ... See more

Company replied

Rated 5 out of 5 stars

Love going to Tenpin as it is cheaper than Hollywood Bowl and the standards are still great and good deals to get a burger with a game! Kids enjoyed it!

Company replied

Rated 3 out of 5 stars

Arcade machines are good and bowling lanes and setup good, the price of £6.50 for a game of bowling and a burger was ok even though didnt have any burgers left and it was a lunchtime booking but the p... See more

Company replied

Rated 5 out of 5 stars

The value for money was excellent. We turned up a little late due to traffic but staff where understanding and helpful. We took advantage of the summer saver offer and had a game of tenpin for four... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.


Contact info

  • Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

175 reviews

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4.2

All reviews

(175)

11,534 reviews in the last 12 months

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Rated 3 out of 5 stars

Issues with equipment

There was an issue with the lane which I understand cannot be helped but I had to ask 3 times if it could be dealt with. We was sat waiting 20minutes for someone to deal with it. Once they did it was fixed within seconds.
We then went onto an arcade game which is a timed game. This also malfunctioned and by the time it was sorted the time was up so was a waste of money.

31 January 2026
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Reply from Tenpin - Castleford

Hi Suzanne, thank you for taking the time to leave a review of Tenpin Castleford. We are sorry to hear that there were issues with your lanes during your recent visit. We appreciate you taking the time to provide your feedback and we will ensure your comments are passed on to the correct team for future improvements.
Take care,
Kirsty

Rated 5 out of 5 stars

Good outing at TrnpinWe were welcomed with both friendliness…

We were welcomed with both friendliness and professionalism. We were given precise instructions. Our food was delivered at an opportune time and was hot when it arrived.

31 January 2026
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Reply from Tenpin - Castleford

Hey Dawn, thank you for taking the time to leave Tenpin Castleford a brilliant 5 stars! It's fantastic to hear that you had a great time and that everything ran smoothly. Hope to see you back again soon.
Take care,
Kirsty

Rated 4 out of 5 stars

Enjoyed the bowling but the pool tables…

Enjoyed the bowling but the pool tables need updating/levelling up.

28 January 2026
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Reply from Tenpin - Castleford

Hello Paul,
Thank you for taking the time to review Tenpin Castleford. We appreciate the feedback and we will pass on yours to the venue. We hope we get to welcome you back again soon and hope that the next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Such a bit thank you for holding our…

Such a bit thank you for holding our booking time as we were a little late because of if an accident in the M 62

25 January 2026
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Reply from Tenpin - Castleford

Hi Christine, thank you for the 5* review for Tenpin Castleford! We're glad to hear that our team were able to assist with your booking. We will be sure to pass on your feedback and we look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Good games had fun

24 January 2026
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Reply from Tenpin - Castleford

Hi Kellie, thank you for the fab 5* review for Tenpin Castleford! We're delighted to hear that you had a fun visit and we look forward to seeing you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Fantastic place let down by other visitors

The place it's self was fantastic easy to book with a 5 minute wait but we where early so not a problem. The down side we found was a family on a different lane who had 4 of the lighter balls for children who was not willing to part with one of them so my child was upset by having to use a heavier ball. There where no reason why they could not give us the ball but was told no when asked.

23 January 2026
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Reply from Tenpin - Castleford

Hi Claire, thank you for taking the time to review Tenpin Castleford! We're glad to hear that you enjoyed your visit to the venue, but are sorry to hear that there had been issues during your games of bowling. We will ensure your feedback is passed on to the correct team, and we hope to welcome you back again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

The dislike is the price party of 5…

The dislike is the price party of 5 people doing 2 games £84
The likes very smooth finding lane and only a few minutes to wait for prev customers to finish there game.

20 January 2026
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Reply from Tenpin - Castleford

Hi Neil, thank you for taking the time to leave a review of Tenpin Castleford. We appreciate your honest feedback and we will pass this on to the relevant team. Hope to see you again soon!
Take care,
Kirsty

Rated 3 out of 5 stars

Dissatisfied with bowling at castleford.

We had a lot of fun bowling but the reason we gave a 3 was because the finger holes were not wide enough. All the lanes were full so we couldn't swap any bowling balls with others. The lane next to us had alot of young people but they didn't have any wide finger bowling balls. Also there was alot of chips in the bowling balls. When we go out we are not very competitive, we go out to have a good laugh and lots of fun which we did but the experience could have been better

25 January 2026
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Reply from Tenpin - Castleford

Hi there, thank you for leaving feedback for Tenpin Castleford. We really appreciate you letting us know about the lack of bowling ball selection available and we will ensure this is passed on to the appropriate team for future changes. While we are glad to hear you enjoyed your visit to us, we hope your next one will be even better! Best wishes - Kaylee

Rated 4 out of 5 stars

Love the half price Tuesday

Love the half price Tuesday, good atmosphere. Will definitely try again

20 January 2026
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Reply from Tenpin - Castleford

Hello Samantha. We're glad you enjoyed half-price Tuesday and the atmosphere! We appreciate your feedback and look forward to your next visit. Best Wishes - Kimberley

Rated 3 out of 5 stars

Not enough staff serving ....

Not enough staff serving ..... receptionist tried her best ...... but the girl who served us, incorrect drinks on both occasions and was just sooo v miserable, whilst serving us.

The bowling lane didn't have working barriers for my nephew, even though booked in advance. Won't go back there.

17 January 2026
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Reply from Tenpin - Castleford

Hi Maria,
We appreciate you taking the time to share your experience. We're sorry to hear about the service issues, the incorrect drinks, and the bowling lane's barrier malfunction. We'll address the staffing and equipment concerns to improve our guest experience. If you would like to speak to someone about your experience please email customer.feedback@tenpin.co.uk using the subject "Review - Castleford" and the details and we will reach out to you. Best wishes - Clare

Rated 1 out of 5 stars

The building was hot

The building was hot. Boiling hot. Abandoned game as the whole group felt sick due to the heat

18 January 2026
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Reply from Tenpin - Castleford

Hi there,
We're very sorry the heat made your group feel unwell and unable to finish your game. We appreciate your feedback and will look into this. If you would like to reach out to us by email at customer.feedback@tenpin.co.uk with the subject "Review - Castleford" and the details we can get in touch to discuss this with you. Best wishes - Clare

Rated 5 out of 5 stars

Enjoyable game

I played two games with my 12 year old grandson and we enjoyed it very much. It helped when he could use the bumpers which meant he beat me at both games. It was his birthday so it made his day. He also beat me on karting track!

21 January 2026
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Reply from Tenpin - Castleford

Hi Gavin, thank you for the lovely 5* rating of Tenpin Castleford. It's lovely to hear you and your grandson had a brilliant time and that he enjoyed his birthday at Tenpin. We hope to see you back again for another fun time.
Take care,
Kirsty

Rated 5 out of 5 stars
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Reply from Tenpin - Castleford

Hi Iain,

Thank you for your amazing 5* review at Tenpin Castleford! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

Great for a special occasion it was my…

Great for a special occasion it was my sons birthday and he loves bowling all staff where great but it is expensive to go .

11 January 2026
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Reply from Tenpin - Castleford

Hi Marie
We're glad your son enjoyed his birthday bowling. We appreciate your feedback regarding the cost and are happy that our staff provided great service for your special occasion. Best wishes - Clare

Rated 3 out of 5 stars

Value for money and fun, however

Value for money and fun. However,
Long queues for checking in (even though prebooked, still had to wait for a lane) and even longer wait for drinks.
Balls getting stuck regularly at the bottom of the lane and waiting an age for staff to free them.

10 January 2026
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Reply from Tenpin - Castleford

Hi Tracey
Thanks for your 3* rating and review for Tenpin Castleford.
We appreciate your feedback. We're sorry you experienced long queues and delays with drinks and lane issues. We will review our check-in process and address the lane maintenance to improve the experience for our guests. Hope to see you soon. Best wishes - Clare

Rated 5 out of 5 stars

Great staff friendly atmosphere manager…

Great staff friendly atmosphere manager opening the doors for people great place.

10 January 2026
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Reply from Tenpin - Castleford

Hi, Thanks for leaving a brilliant 5* rating for Tenpin Castleford. We're happy you enjoyed the friendly atmosphere and appreciate the team's efforts. Thank you for your positive feedback; it means a lot to us. Best wishes - Clare

Rated 5 out of 5 stars

Bowling was great

Bowling was great, could do with more separation for the next lane so my family could enjoy the experience without the feeling of being watched.

9 January 2026
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Reply from Tenpin - Castleford

Hi there, thank you for leaving Tenpin Castleford a 5* rating and review! We're glad you enjoyed bowling! We appreciate your feedback regarding lane separation and will consider ways to improve the experience for families. Thanks for your review and we hope to welcome you back again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Polite staff bowling was fine

Polite staff bowling was fine, but a bit disappointed with the food

11 January 2026
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Reply from Tenpin - Castleford

Hi John, thanks for leaving Tenpin Castleford a 4* rating and review! We appreciate your feedback and are happy to hear that the staff were polite and you enjoyed bowling. We'll ensure your feedback regarding the food is shared with the correct teams to improve our services in the future and we hope to see you again soon! Best Wishes - Rosie

Rated 5 out of 5 stars

Easy to use

Easy to use, great place, helpful staff

1 January 2026
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Reply from Tenpin - Castleford

Hello there, thank you for taking your time to leave us a fantastic 5* review. We are really pleased that you had a great time with us and found our team supportive at our Tenpin in Castlelford. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Always love coming bowling

Always love coming bowling. Gives me and the family some quality time together. Would like to see the option of having 4 games instead of 3.

11 January 2026
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Reply from Tenpin - Castleford

Hello Lorna, Thank you for taking your time to leave us a fantastic 5* review for our Tenpin in Castleford! We are really pleased to hear that you enjoy your visits to us. We will pass your feedback onto our team. Best Wishes - Kimberley

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