We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... See more
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Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
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We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... See more
Company replied
we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... See more
Company replied
All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... See more
Company replied
Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... See more
Company replied
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, United Kingdom
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Had a good bowling and karaoke experience at Acton Tenpin. It will be good to have more staff on the weekends.

Reply from Tenpin - Acton
Easy to book. Big parking space. Kids love bowling and tag laser.

Reply from Tenpin - Acton
I didn't enjoy the food. Chips cold and biggest too hot.
Ordered nachos. Came wrong once then complained remade the order still came wrong second time. Didn't want salsa or jalapenos but managed to send 2nd order with jalapenos. Was upset inside and that after we finished our game. Then after complaining again management said sorry apologised. Tried to want to make again I said I'm going then they offered and asked what would I like and I agreed a refund would be satisfactory. But then offered refund which I've not had still. So expect a complaints letter.
The bowling was fine. The place needs new bowling balls as all have bad scratches etc and this affects play. Anyways you make money so spend it correctly to allow people to come back and enjoy their time.
Very busy, the space needs music rather then noise of kids parties and kids running everywhere. I have kids too but it's also dangerous with all the bowling balls.
Sections should be made for pool, darts, seating areas and gambling machines for adults shouldn't be place while kids bowl. The arcades is separate.
Hope this helps in some way.

Reply from Tenpin - Acton

Reply from Tenpin - Acton
I booked Laser tag for my son’s birthday. They helped a lot with everything I needed. They even took the cake and kept it in the fridge even tho they said they don’t normally. Everything went so well. The kids enjoyed themselves so much. I will book again for my other son’s birthday in September. Thank you again

Reply from Tenpin - Acton
amazing place had a good time
Do ask that the BAR area were allot slower to servrse my guess is because less employees. Hope this helps.

Reply from Tenpin - Acton
My fiancé and I had a lovely time bowling at Tenpin and then playing games at the arcade. The venue has a fun atmosphere, and each lane feels cosy and private because of the transparent dividers. It's also convenient as food can be ordered directly to the lanes. We chose the bowling-and-food deal, which was a good price, but the only downside was that the burgers were quite small and very bland. This meant we had to spend more money ordering additional food. Other than this, it's a nice place to play some games, and the booking process is also easy.

Reply from Tenpin - Acton
I recently booked Tenpin Acton for my son’s birthday, including a Laser Tag party. The staff were kind and helpful throughout, and the kids really enjoyed the activity itself.
However, we were very disappointed with the food provided. The pizza portions were extremely small—honestly more like the size of a cookie. Neither I nor the children had ever seen such tiny pizzas served at a party, and even the kids were surprised. Had we been informed about the portion size at the time of booking, we would have happily paid extra for larger pizzas.
It’s unreasonable to expect customers to guess portion sizes without any guidance, and this lack of clarity really affected the overall experience.
I’m giving 3 stars solely because of this issue, as the rest of the party was enjoyable.

Reply from Tenpin - Acton
Been taking my 2 kid's here for quite a while and never fails to make Their day

Reply from Tenpin - Acton
Girls were lovely. Our lane stopped working 2 times so we had to wait 10-15 for the machine to untangle. Which kinda killed the vibe as you can imagine. Very expensive.

Reply from Tenpin - Acton
My Daughter had an awesome experience at for her 10th birthday party. Management were easy to communicate with- they were just absolutely amazing highly recommend they were super professional.
Thank you for such a lovely experience

Reply from Tenpin - Acton
The staff was friendly and explained what we needed to do.
The booking was easy to make, great location with lots of things to do and entertain the children.

Reply from Tenpin - Acton
Tenpin -acton . The place was good also me and my friends were there and we were played bowling game such a fantastic game.

Reply from Tenpin - Acton
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