We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... See more
Company replied
Location
Switch locationRoyale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... See more
Company replied
we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... See more
Company replied
It was clean and tidy all around. Reasonable relation between spaces, proper music, sort of drinks and other stuffs available. But some Guides could be available for the first-timers.
Company replied
Company details
Written by the company
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Contact info
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, United Kingdom
- 0333 034 6100
4.1
Great
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenpin - Acton
Hi Sneha, thank you for your 5* review of Tenpin Acton! We are so glad to hear that you enjoyed our bowling environment! Your positive feedback truly brightens our day. Best wishes-Leila
We got one of our bowling balls stuck…
We got one of our bowling balls stuck and we pressed the Help button and all of a sudden the worker got there literally in a click
11 September 2026
Reply from Tenpin - Acton
Hello Alfie, Thank you for taking your time to leave us a great 5* review. We are thrilled to hear that you enjoyed your recent visit to our Tenpin in Acton. We are pleased to hear our team managed to get to you promptly and sort this for you. We do hope to see you again very soon. Many Thanks - Kimberley
When you can keep 5 children smiling…
When you can keep 5 children smiling for 3 hours and they leave rowing to come back soon, you know you are doing something right
10 September 2026
Reply from Tenpin - Acton
Hi Cecile, thank you so much for leaving a review of Tenpin Acton! We're so happy to hear that the children had such a wonderful time and left with smiles! It really does make our day to know we're creating joyful experiences. We appreciate your kind words and can't wait to welcome you back again soon! Best wishes - Mel
The bar looks good and the food menu…
The bar looks good and the food menu options is easy and plenty which I am glad. Also I would like to lower the music in the room but the experience I'd good.
12 September 2026
Reply from Tenpin - Acton
Hi George, thank you for taking the time to leave a 4-star review of Tenpin Acton. We're so pleased to hear you enjoyed our food menu options and the overall experience. We appreciate your feedback regarding the music volume and will certainly take this into consideration for future improvements. In the meantime, we hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Reply from Tenpin - Acton
Hi Niro, thank you for leaving Tenpin Acton a lovely 4* rating! We appreciate your feedback and we're glad you enjoyed most of your experience. We will address the cooking issue with the relevant teams for future improvements to be made. We hope to see you again in the future! Best wishes - Rosie
Reply from Tenpin - Acton
Hi Louise, thank you for taking the time to leave a 5-star review of Tenpin Acton! We are so pleased to hear that our team was helpful and that you had a great time bowling and we hope to see you again soon! Best wishes - Mel
Great place to hangout with family and…
Great place to hangout with family and friends.
2 September 2026
Reply from Tenpin - Acton
Hi Ayla,
Thank you for your lovely 5* review at Tenpin Acton! It's great to hear that you've had such a lovely time whilst on your recent visit to us. We love to hear all about it and we hope to welcome you back again very soon! Best wishes- Steph
The staff member at the counter was…
The staff member at the counter was incredible and very helpful, sorry I forgot her name but she was brilliant. The whole experience was great.
10 September 2026
Reply from Tenpin - Acton
Hi Nasir, thank you for leaving Tenpin Acton a fabulous 5* rating. We are so pleased to hear you had a great interaction with our staff member on your visit and you had a great time. We hope to welcome you back again soon! Best wishes - Kaylee
Reply from Tenpin - Acton
Hello, thank you for your fantastic 5-star review of Tenpin Acton! We're so happy to hear that arranging your event was easy and that our team were very helpful. We hope to welcome you back again very soon! Best wishes - Mel
Good value
We booked the offer of a game of bowling including a burger meal. Staff were friendly and the food arrived about half way through the game. Everything was on point and it was a good experience for the family
2 September 2026
Reply from Tenpin - Acton
Hi Umair, thank you for your 4-star review of Tenpin Acton! We're so pleased to hear that you enjoyed our bowling and burger meal offer. It's wonderful to know that our staff were friendly and that your family had a good experience and we hope to see you again soon! Best wishes - Mel
Excellent space and great customer…
Excellent space and great customer service. Considering doing a birthday party there sometime..
2 September 2026
Reply from Tenpin - Acton
Hello, thank you for your fantastic 5-star review of Tenpin Acton! We're so happy to hear you enjoyed your visit and received great customer service and we can't wait to see you again soon, hopefully to celebrate a birthday! Best wishes - Mel
great experience!
2 September 2026
Reply from Tenpin - Acton
Hi Natalia, thank you for leaving Tenpin Acton a lovely 5* rating and review! We're delighted to hear that you had a great experience, and we hope to see you again soon! Best wishes - Rosie
Good experience but was just annoying…
Good experience but was just annoying that we ordered food to the lanes but didn’t come then we had to ask for an ETA for it n then it came 15 mins after we asked and by this time it had been 45mins since ordered but bowling was good and so was arcade
2 September 2026
Reply from Tenpin - Acton
Hi Harry, thank you for your 4-star review for Tenpin Acton. We're glad to hear you enjoyed the bowling and arcade. We sincerely apologise for the significant delay with your food order and the inconvenience it caused. Your feedback is important, and we'll ensure its shared with the correct teams for future improvement's to be made. We hope to see you again soon! Best wishes - Rosie
Very friendly and helpful staff.
2 September 2026
Reply from Tenpin - Acton
Hello
Thank you for taking the time to leave us a wonderful 5-star review! We are so pleased to hear that you found our team members helpful and friendly throughout your visit. We do hope to see you again very soon. Best wishes - Clare
It was clean and tidy all around
It was clean and tidy all around. Reasonable relation between spaces, proper music, sort of drinks and other stuffs available.
But some Guides could be available for the first-timers.
2 September 2026
Reply from Tenpin - Acton
Hello Farrokh,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're so glad you enjoyed the atmosphere and offerings. We appreciate your feedback regarding guides for first-timers and will certainly take it into consideration. All the best ~ Laura
Machine ate our coins and didn’t work
2 September 2026
Reply from Tenpin - Acton
Hi Su, thank you for leaving a review of Tenpin Acton. We are very sorry to hear about the trouble you experienced with the arcade machine. We are actively investigating this issue to prevent it from happening again. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Acton' for somebody to reach out to you regarding this. Best wishes-Leila
Terrible service
Throughout the game, we experienced multiple technical problems with the bowling lane. Each time an issue occurred, we had to stop playing and wait for a member of staff to come to the lane to resolve it. In total, approximately 14 minutes of our allocated playing time were lost due to these technical issues.
Although the game was booked for one hour, we were unable to complete all of our allocated turns because of the repeated problems with the lane. We made several attempts to have the issues resolved, but there were occasions when no member of staff was available to assist us promptly.
This is particularly disappointing as the visit was intended to be an enjoyable day out for the children. Instead, a significant part of the experience was spent waiting for technical problems to be addressed. We paid for a full bowling experience but did not receive the service and playing time that we had paid for.
I do not consider it acceptable to charge customers for a full session when a substantial amount of the booked time is lost through equipment failure and inadequate staff assistance.
2 September 2026
Reply from Tenpin - Acton
Hi Nital, thank you for leaving Tenpin Acton a rating and review. We are very sorry to hear about the significant technical problems you experienced with your bowling lane and the lost playing time. We understand your disappointment, especially as this visit was meant to be an enjoyable day for the children. We appreciate you bringing these issues to our attention and will ensure this feedback is reviewed by the correct teams for future improvements to be made. Please reach out to us at customer.feedback@tenpin.co.uk with the subject 'Review - Acton' where we can discuss this further with you and make things right. We hope to welcome you back for a better visit in the future! Best wishes - Rosie
People behind desk were very helpful.
People behind desk were very helpful.
Toilets are too far from each other without proper sign and men's could be kept in better condition.
2 September 2026
Reply from Tenpin - Acton
Hi there, thank you for leaving a rating and review for Tenpin Acton. We're sorry to hear that your visit was disappointing and will be sure to pass on your valuable feedback. We hope to see you again for a better experience. Best wishes, Jade
Reply from Tenpin - Acton
Hello Abigail,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're so glad to hear you enjoyed your time with us and found our place nice. We appreciate your kind words and look forward to welcoming you back again soon. All the best ~ Laura
Brilliant staff were really good and…
Brilliant staff were really good and the new layout and facilities are brilliant 👍👍
2 September 2026
Reply from Tenpin - Acton
Hello Tom.
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that you enjoyed our brilliant staff and the new layout and facilities. We hope to see you again soon! All the best ~ Laura
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.