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Tenpin - Acton Reviews 

279
TrustScore 4 out of 5

4.1

Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... See more

Company replied

Rated 5 out of 5 stars

we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... See more

Company replied

Rated 2 out of 5 stars

All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... See more

Company replied

Rated 5 out of 5 stars

Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.


Contact info

  • Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

279 reviews

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4.1

All reviews

(279)

10,703 reviews in the last 12 months

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Rated 4 out of 5 stars

Kinda mid …

Kinda mid Ok

17 June 2026
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Reply from Tenpin - Acton

Hello, thank you for taking the time to leave a review of Tenpin Acton! We hope you enjoyed your visit and we would love to hear any feedback or suggestions on how we can improve on this to make any future visits 5* worthy! Best wishes - Mel

Rated 5 out of 5 stars

Great service

17 June 2026
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Reply from Tenpin - Acton

Hi Olu, thank you for the lovely 5* rating of Tenpin Acton. We are delighted to hear that you received a great service! We hope to see you again soon for another 5* experience. Best wishes, Jade

Rated 5 out of 5 stars

Great place to enjoy with friends and…

Great place to enjoy with friends and family

17 June 2026
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Reply from Tenpin - Acton

Hi Rui, thank you so much for the excellent 5* review of Tenpin Acton! We are really pleased to hear you had a great visit with your friends and family. We can't wait to see you all again soon for another 5* experience! Best wishes, Jade

Rated 5 out of 5 stars
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Reply from Tenpin - Acton

Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin at Acton! We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Very good experience and my daughter…

Very good experience and my daughter really enjoyed her 13th birthday
The staff was very helpful

17 June 2026
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Reply from Tenpin - Acton

Hello, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that you and your daughter had a great time at our Tenpin in Acton. We do hope to see you again soon. Many Thanks - Kimberley

Rated 3 out of 5 stars

My son and his friends enjoyed playing…

My son and his friends enjoyed playing bowling,but the food service not good,They are so slow and we should remind the stuff about food .in addition the pizza so dry and not pizza at all.

17 June 2026
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Reply from Tenpin - Acton

Hi Rasha, thank you for your feedback for Tenpin Acton! We're glad your son and his friends enjoyed bowling. We are sorry to hear about the issues with food service and the pizza quality. We will address these issues with our team for future improvements to be made. We appreciate you letting us know how we did and we hope to see you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Was very good and professional

Was very good and professional

13 June 2026
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Reply from Tenpin - Acton

Hi Natalia, thank you for your kind words and rating for Tenpin Acton! We are delighted you had a positive experience and had a great time. We appreciate you letting us know how we did and look forward to seeing you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

We had great support from the lady on…

We had great support from the lady on staff. Would definitely book again!

6 June 2026
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Reply from Tenpin - Acton

Hi there
We are so happy to hear our staff provided great support! We appreciate your kind words and look forward to your next visit. Best wishes - Clare

Rated 4 out of 5 stars

Affordable fun

I did karaoke with my younger cousin it was a lovely experience charging per person rather than for the length of time would be more accessible to smaller groups.

(This is a suggestion, not a criticism)
West London is lacking in classy fun nights out tenpin is clearly a family establishment for people of all ages however in the Royale Park leisure Centre there is a fancy restaurant (NOVA). A great night out would be NOVA and then karaoke. However people may be put off from this because tenpin is not classy. I think that some building works to somewhat separate the karaoke rooms from the rest of the establishment with a separate entrance could solve this problem. The rest of the tenpin can stay as it is and the karaoke part can be its own section so that it exists as an option for a classy & fun night out for people who do not want to walk through the arcade full of children to get to the karaoke.

7 June 2026
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Reply from Tenpin - Acton

Hi Nicole
We appreciate you sharing your experience and thoughtful suggestions regarding our karaoke offering. It's wonderful to hear you enjoyed your time with your cousin. We value your feedback on pricing and the idea of creating a more distinct, upscale karaoke experience. Your insights are truly valuable as we consider future improvements. Best wishes - Clare

Rated 1 out of 5 stars

i put 50 and each machine take 4 and i…

i put 50 and each machine take 4 and i had 2 left over. such a scam!

3 June 2026
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Reply from Tenpin - Acton

Hi there
We appreciate you sharing your experience. We would like to look into this issue. Could you please send an email to customer.feedback@tenpin.co.uk with the details and the subject as "Review - Acton". We can then contact you to discuss this. Best wishes - Clare

Rated 1 out of 5 stars

The tenpin bowling was okay

The tenpin bowling was okay, and the kids really enjoyed the karaoke. However, the karaoke room was extremely hot. I asked if there was a fan or air conditioning available, but was told there wasn’t and that nothing could be done.

The food was disappointing. It arrived cold, and our drinks were missing. I had to go and ask about the drinks, and while I was there I mentioned that the pizzas were cold and hard. The staff did offer to make new ones, which was appreciated.

The laser tag experience was also poorly organised. We stood waiting for quite a while before a member of staff noticed us and helped.

Overall, while the children enjoyed some of the activities, I don’t think the service was very good and the experience did not meet expectations

10 June 2026
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Reply from Tenpin - Acton

Hi Yasmin
Thank you for sharing your feedback regarding your recent visit. We are truly sorry to hear that your experience did not meet expectations. We apologize for the issues with the karaoke room's temperature, the cold food, missing drinks, and the disorganization during laser tag. We are addressing these concerns with our team to improve our service. Best wishes - Clare

Rated 5 out of 5 stars

Good value for money

It’s easily the cheapest price that I’ve seen in the area, and the experience was just as good.

10 June 2026
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Reply from Tenpin - Acton

Hi Kieran, thank you for leaving Tenpin Acton a lovely 5* rating. We are thrilled to hear you took advantage of our cheap prices and had a great time with us! We hope to welcome you back again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Staff was friendly

10 June 2026
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Reply from Tenpin - Acton

Hi Taylor, thank you for leaving Tenpin Acton a fab 5* rating. We are so pleased to hear our staff had a positive impact on your visit to us. We hope to see you again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

My daughter and her friends had a…

My daughter and her friends had a blast! Super

10 June 2026
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Reply from Tenpin - Acton

Hi there, thank you for leaving Tenpin Acton a stunning 5* rating. We are thrilled to hear your daughter and her friends had a great time with us! We hope to welcome you all back again soon. Best wishes - Kaylee

Rated 5 out of 5 stars

Great experience for a kids birthday…

Great experience for a kids birthday party! Location is convenient and versatile venue.

20 December 2025
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Reply from Tenpin - Acton

Hi Kianna, thank you for your 5-star review! We're so glad you had a great experience with us for a kids' birthday party. We appreciate your kind words and hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Great experience

Great experience

10 June 2026
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Reply from Tenpin - Acton

Hi there
It is lovely to hear that you had a great experience. We appreciate the 5* rating. Best wishes - Clare

Rated 1 out of 5 stars

Food was completely bad I couldn’t even…

Food was completely bad I couldn’t even had single bite
I ordered pizza and not worth it i ask for refund but said no.

Bowling was ok

10 June 2026
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Reply from Tenpin - Acton

Hi Manya
We are concerned to hear about your food experience. We would like to look into this and ask that you send an email to customer.feedback@tenpin.co.uk with the details and the subject as "Review - Acton". We can then reach out to discuss this with you. Best wishes - Clare

Rated 5 out of 5 stars

Good experience

Easy booking, friendly staff, quick service and arcade after bowling as well

10 June 2026
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Reply from Tenpin - Acton

Hello Jamie,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased you enjoyed your visit and found our service efficient. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Is good for kids and chill for drinks

Is good for kids and chill for drinks

10 June 2026
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Reply from Tenpin - Acton

Hi there,

Thank you for your fabulous 5* review at Tenpin Acton! It's great to see you've had such a great time whilst on your recent visit to us. We love to hear all about it and we hope to welcome you back again very soon! Best wishes- Steph

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