We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... See more
Company replied
Location
Switch locationRoyale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... See more
Company replied
All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... See more
Company replied
Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... See more
Company replied
Company details
Written by the company
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Contact info
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, United Kingdom
- 0333 034 6100
4.1
Great
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have visited with my family and we…
I have visited with my family and we had a really good experience. We all enjoyed our time there. The booking process was very smooth, easy and the staff were friendly and welcoming. We ordered a meal deal and it was served on time, which made the experience even better. The centre was clean, well organised and had a great atmosphere for families.
23 July 2026
Reply from Tenpin - Acton
Hi Hiba, thank you for leaving Tenpin Acton an amazing 5* rating! We are thrilled to hear you and your family had such a great time with us and enjoyed your food. We hope to welcome you all back again soon for another great time. Best wishes - Kaylee
Amazing experience,had good fun kids…
Amazing experience,had good fun kids enjoyed it.come back again and recommend to anyone who want to have good family time.
29 July 2026
Reply from Tenpin - Acton
Hi there, thank you for leaving a 5* review of Tenpin Acton! We're so glad to hear about your recent experience and how much fun everyone had. We look forward to welcoming you back again shortly! Best wishes-Leila
It was amazing it was so fun and worth…
It was amazing it was so fun and worth your money .There are so many activities to choose from along with an arcade .The kids really enjoyed it .
29 July 2026
Reply from Tenpin - Acton
Hi Bina, thank you so much for the excellent 5* review of Tenpin Acton! We are really pleased to hear you had a great visit and enjoyed our facilities. We're so glad the kids enjoyed it too! Best wishes, Jade
The kiosk staff and manager was…
The kiosk staff and manager was extremely unfriendly. The gift packaging we had recieved from the token kiosk was damaged and when we asked if we could change it they said no.
Extremely unhelpful staff!
29 July 2026
Reply from Tenpin - Acton
Hi Dina, thank you for leaving a review of Tenpin Acton! We are very sorry to hear about your recent experience and the issues you encountered with the damaged gift packaging. Your feedback is very important to us, and so please be assured all will be shared with the appropriate team. In the meantime, we really hope this will not stop you from visiting us in the future and we look forward to welcoming you back soon! Best wishes - Mel
Reply from Tenpin - Acton
Hi Andre, thank you for taking the time to leave us a great 5-star review of Tenpin Acton! We are so pleased to hear that you had a fun time and enjoyed the bowling and food and we hope to see you again very soon! Best wishes - Mel
My autistic son was playing at the…
My autistic son was playing at the coins machine and a little prize got down but not at the collecting space
I asked the staff to get it and they refused to do it
His name was Viren as he told
Very disappointed
29 July 2026
Reply from Tenpin - Acton
Hi Seit, thank you for taking the time to leave a review of Tenpin Acton! We are truly sorry to hear about the issue with the prize machine and the response received. Please be assured all of your feedback will be fed back to the relevant team for future improvements! In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Acton' Best wishes - Mel
Had a great time at Tenpin
Had a great time at Tenpin! The bowling was so much fun, the atmosphere was fantastic, and the staff were friendly and helpful. A great place to spend time with family and friends. Highly recommend!
29 July 2026
Reply from Tenpin - Acton
Hello, thank you for your wonderful 5-star review of Tenpin Acton! We are so pleased to hear you had such an enjoyable time bowling with family and friends. We appreciate your kind words about our atmosphere and friendly staff and we really hope to see you again soon! Best wishes - Mel
Reply from Tenpin - Acton
Hi Monalisa, thank you for the 5* review for Tenpin Acton! We're so pleased to hear that you had a good visit and we hope to welcome you back again soon! Best wishes - Adelaide
Mainly fun family time
I was given threes lanes to start a 6;30pm session. Because a party attended late, l was told that one of my lanes was allocated to them. Only when l was gong to request a refund where they moved to another lane. Also had to wait for another party to finish their game in a lane allocated to my party. The AC wasn’t good it was very hot and sweaty. The Half price offer was helpful in this economy. The main thing is m party had a fun time together.
28 July 2026
Reply from Tenpin - Acton
Hello, thank you very much for your 3* review of Tenpin Acton! We are pleased your party had a fun time, however, we are very sorry to hear that there was some confusion with the lanes which caused a wait for your group! We are also very sorry to hear that it felt very hot during your visit! Your feedback is so important to us as this helps us to make improvements where needed so please be assured all will be shared with team to make them aware and in the meantime, we really hope you will still consider visiting us again in the future! Best wishes - Mel
Reply from Tenpin - Acton
Hi Wendell
Thank you for your wonderful 4-star review! We are delighted to hear that you enjoyed your visit and found our venue to be of good quality with comfortable parking. We appreciate your kind words! Best wishes - Clare
Very good fun
29 July 2026
Reply from Tenpin - Acton
Hello
Thank you for the smashing 5* review. We are happy to hear that you had fun and hope to see you again soon. Best wishes - Clare
Lane was available immediately and…
Lane was available immediately and setting up was easy. Had no issues during game and enjoyed other facilities
29 July 2026
Reply from Tenpin - Acton
Hi there, thank you for the 5* review for Tenpin Acton! We're delighted to hear that you were able to quickly begin your bowling games and that you enjoyed the facilities. We hope to welcome you back again soon! Best wishes - Adelaide
Customer service sucks
Customer service sucks! We have to wait for long time to be served and the staff completely ignored us when we asked for help.
29 July 2026
Reply from Tenpin - Acton
Hi Yasmin, thank you for taking the time to review Tenpin Acton! We're sorry to hear that there had been issues with the customer service during your visit and that there was a long wait time for service. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Acton'. Best wishes - Adelaide
Too hot.
Always good, but it’s too hot because there’s no air conditioning in the building. It gets so hot that I end up sweating while I’m bowling👎🏽
29 July 2026
Unprompted review
Reply from Tenpin - Acton
Hello, thank you for taking the time to leave a review of Tenpin Acton! We are so pleased you always have a good time, however, we are sorry to hear the venue felt too hot on your recent visit! Your feedback is very important to is so please be assured all will be sent to the relevant team and in the meantime, we hope you will still consider visiting us in the future! Best wishes - Mel
Bowling was gr8 however burger meals…
Bowling was gr8 however burger meals for children had a ketchup in it that was a little spicy for my children.
22 July 2026
Reply from Tenpin - Acton
Hi Rahim, thank you for the 4* rating of Tenpin Acton. We're pleased you had a great time bowling. We're sorry for any disappointment caused with your meals. Your feedback is important to us and we will ensure this is passed on to the correct team.
Take care,
Kirsty
Very nice staff.
3 June 2026
Reply from Tenpin - Acton
Hi Jade, thank you for the lovely 5* rating of Tenpin Acton. We're so pleased to receive this fabulous feedback regarding our staff! We will be sure to pass these comments on to the team. Best wishes, Jade
The experience was good the only two…
The experience was good the only two faults was there was balls stuck in the gutters on the lane and drinks tasted watered down
22 July 2026
Reply from Tenpin - Acton
Hi Omari, thank you for the 4* rating of Tenpin Acton. We're glad to hear that you had a good experience. However, we are sorry to hear of the fault and the issue with drinks. Your feedback is important to us and we will ensure this is passed to the correct teams for future improvement. Best wishes, Jade
Great place to visit
22 July 2026
Reply from Tenpin - Acton
Hi there. Thank you so much for this amazing 5* review of Tenpin Acton! We are delighted you had a great time. We can't wait to welcome you back soon! Best wishes, Jade
Reply from Tenpin - Acton
Hi Luana, thank you for the awesome 5* rating of Tenpin Acton! We will be sure to pass your kind comments on. Best wishes, Jade
A really fun day out for my son's 7th…
A really fun day out for my son's 7th Birthday. The staff and team were very attentive, and made the party run very smoothly. We booked Lazer Tag which was super fun for all! My only criticism was that we bought the food package alongside and the quality of the food (pizza's particularly) was awful!
22 July 2026
Reply from Tenpin - Acton
Hi Euan, thank you for the lovely 4* rating of Tenpin Acton. We are delighted to hear that you had a fun time for your son's 7th birthday and found the team provided great service. We will be sure to pass your comments on regarding the food and apologise for any disappointment caused. We hope to see you again soon. Best wishes, Jade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.