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Tennis Ticket Service Reviews 213

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TrustScore 2.5 out of 5

2.7

Tennis Store
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Rated 1 out of 5 stars

Is Tennis Ticket Service a scam? We bought tickets for the Rolex Masters a YEAR ago, paid a premium price, and still haven’t received anything – no tickets, no clear update, nothing. Event is... See more

Company replied

Rated 1 out of 5 stars

Zero customer service I’ve been trying to contact them since november after I purchased the tickets for RG and I never got a response, even if they claim for 7/7 support . And still not sure if we w... See more

Rated 3 out of 5 stars

I made a purchase and contacted the within 30 minutes to cancel or get help. Been waiting for several days to get a respons. Nothing yet so far. No phonenumber, no chat. Just emailadress which they do... See more

Rated 5 out of 5 stars

Day One of the 2019 French Open Tennis went very well indeed.We got there early and we’re treated to a three hour match with Dimitrov and Tipsarevic and always felt very close to the action. The Frenc... See more

Company details

  1. Tennis Store

Written by the company

Selling tickets is in the DNA of our company. The passion for sport, with tennis in particular, was central to the establishment of Tennis Ticket Service. It all started in 2007 when the ‘event junkies’ behind the company visited a lot of tennis matches. Tickets became increasingly difficult to get, causing the idea to expand the network to a wider audience than friends and family only. This is how something that started as a way to visit the best events ourself, has grown to Tennis Ticket Service. The platform to help everyone get those hard to get tickets.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

213 reviews

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Replied to 11% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Communication would have been better if

Communication would have been better if they had a phone number present but Sarah is pretty solid on chat. Could be me but I prefer to speak someone on the phone, definitely with such pricy events.. nothing wrong with tickets, delivery a bit late but within the communicated period

11 March 2024
Rated 5 out of 5 stars

Really loves Sarah’s straight forward…

Really loves Sarah’s straight forward approach and friendliness. She showed tremendous patience and knew how to take care of my concerns of the late delivery. She has provided me with a gift card and my husband loves it.

11 March 2024
Rated 5 out of 5 stars

Tickets

I came to France to see Roland Garros and bought my tickets through this company. It went well, I received my tickets 2 days before as agreed.

11 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

I've been for the 1st time at Roland Garros.
I tried many times to get it on the official website, but my order have been canceled their for sur booking...
So i finaly got my tickets from Tennis tickets service.
Of course it was much more expensive than the official website.
But at least i got my tickets the day before without any issue.
Thanks so much and see you next year for Nadal !

11 June 2023
Unprompted review
Rated 1 out of 5 stars

I cant give a negative result so one…

I cant give a negative result so one star. This company is a joke. I paid over AUD $2000 for three days at the 2023 French Open. Tickets for the first day did not arrive until 1.00am on the day of the tennis, they also congratulated us on being upgraded from an all day ground pass to a night session - hardly an upgrade paying $800 to see a single match rather than several matches we had planned to see on the outside courts. Day 3 same occurred tickets arrived at 7am on the day and again they congratulated us on being upgraded. I don’t call ordering and paying for Philip Chartier arena is an upgrade to be given tickets to the Suzanne Lengen Court. Having travelled all the way from Australia for the tennis - this also was not an upgrade to be sent to an inferior court. DO NOT USE THIS COMPANY

29 May 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful
I went through this site to get tickets for the quarter-finals and everything went very well. Fast and efficient service. I recommend.

6 June 2023
Unprompted review

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