Booking with the Tenancy Cleaner was really easy. I received a quote quickly and booked via WhatsApp. I was sent an invoice with payment options and received great communication throughout the process... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second time I've used this company and I'd say they've provided a satisfactory service. The only issue was turning up 50 minutes before the arranged time and also leaving all the lights on... See more
We were very impressed with Tenancy Cleaner. Our cleaner, Atanas, arrived on time (even though the house isn’t easy to find) and was very professional. The house, which is 200 years old and can get ve... See more
Company replied
Overall a very good job. Fantastic communication, although I was a bit reluctant to choose a company who requests full payment in advance. However, the staff let themselves in for a full house cle... See more
Company replied
Company details
Written by the company
Tenancy Cleaner is a nationwide professional cleaning company specialising in End of Tenancy Cleaning, One-Off Deep Cleaning, After Builders Cleaning, Appliances Cleaning, and Professional Carpet Cleaning. Established in 2009, we’ve grown rapidly thanks to our strong focus on customer care and satisfaction. Over the past decade, we’ve partnered with many reputable estate agents, landlords, and tenants, delivering thousands of high-quality cleaning services across the tenancy sector. Whether you’re moving in or moving out of a property, Tenancy Cleaner is here to take care of your deep cleaning needs, so you can focus on what matters most. We operate throughout Greater London, with fully equipped teams covering all boroughs and surrounding areas. Our mission is to provide a consistent, reliable, and professional cleaning experience — every time. As we continue to grow, we are expanding into outer London and beyond. Stay tuned for updates as we broaden our service areas. For all types of end of tenancy, deep, after builder, or specialist cleaning, contact Tenancy Cleaner — and let us do it right.
Contact info
96 Windmill Road, TW16 7HB, Sunbury-On-Thames, United Kingdom
- 020 3633 4897
- office@tenancycleaner.com
- www.tenancycleaner.com
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 month
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Fantastic clean & friendly service
Fantastic clean & friendly service. Made it really simple to contact and arrange. Clear quotes and prompt invoice & receipt. We had a hard day clearing out my dad’s house who passed away last year but the 2 ladies that arrived were an absolute pleasure to deal with from start to finish. Would recommend.
2 February 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind and thoughtful review.
We’re really glad we could make the process simple and straightforward for you, from arranging the clean to providing clear quotes and paperwork. More importantly, we truly appreciate you sharing the personal context, and we’re very sorry for your loss.
It means a great deal to us that our team were a comfort and a pleasure to deal with on what sounds like a very difficult day. We’ll be sure to pass your kind words on to the two ladies who attended.
Thank you again for your trust and recommendation.
Tenancy cleaner
Tenancy cleaner
The guys showed up and were very polite and once finished, I reviewed the flat and it was cleaner than when I moved in! They did an amazing job and would highly recommend
2 February 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your great review.
We’re really pleased to hear the team were polite and that the flat was left cleaner than when you moved in. That’s exactly the standard we aim for. We truly appreciate your recommendation and would be happy to help again in the future.
Booked a cleaning
Booked a cleaning, paid for babysitter £150 and travelled 1 hour and they cancelled 30 minutes before arrival. Please do not offer services if you cannot do it as people really expecting and planning things during moving. Not worth it of stress or headache. Promised call back, didn't even bother to call. Waste of time this company is a joke!
1 February 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for sharing your experience and we are genuinely sorry for the inconvenience and stress this caused you.
Unfortunately, on the day of your booking our team experienced an unexpected vehicle issue shortly before the scheduled arrival time. As this occurred on a Sunday, our ability to arrange a last-minute replacement team was extremely limited, which regrettably meant we were unable to attend as planned.
We fully understand how disruptive this was, especially given the travel, childcare arrangements, and the timing around a move. This is not the level of service we aim to provide, and we sincerely apologise that we were unable to support you on this occasion. We also acknowledge that the promised callback should have been made, and we are sorry that this added to your frustration.
Your feedback has been noted and will be used to improve our contingency planning and communication in situations outside of our control. We truly regret the inconvenience caused and appreciate you taking the time to raise this with us.
Advertising as a professional cleaning…
Advertising as a professional cleaning company carries certain expectations, none of which were met in this case.
The cleaners arrived with no uniform, no ID badges, and no company vehicle, despite attending the home of a 78-year-old elderly man with dementia. The cleaning equipment used was basic household products and a Rug Doctor carpet cleaner, which could easily have been hired independently from a local supermarket.
Three men attended the property. One appeared to be of student age and wore a hoodie with the hood up throughout the visit. He demonstrated no cleaning experience, using Mr Sheen polish spray indiscriminately on multiple surfaces. This resulted in smear marks throughout the property and damage to sealant in several areas of the bathroom.
The work was rushed and corners were cut. A sofa was paid to be steam cleaned, yet only one side was cleaned. When the cushions were lifted, there was visible debris underneath, showing the sofa had not been vacuumed prior to steam cleaning. Overall, there was a complete lack of attention to detail: dirt remained throughout the property, windows were smeared, and the kitchen hob and extractor hood were left unclean.
We were forced to repeatedly show the cleaners how to clean properly. They left in a hurry, and we had to request that they return to address the poor standard of work. When their substandard cleaning was pointed out, they responded by laughing.
I contacted the company’s head office to raise a complaint. The customer service agent was rude and unhelpful. When I requested to speak to a manager, excuses were made before the call was abruptly ended, claiming they had other clients calling. There was no accountability or willingness to resolve the issue.
This company does not operate as a professional cleaning service. Their conduct was unprofessional and unacceptable, and they appear to have taken advantage of an elderly person’s home by providing an extremely poor standard of cleaning. Legal advice has now been sought regarding this matter.
31 January 2026
Unprompted review
More than happy with Hannah and Charlotte.
Hannah and Charlotte turned up on time - to the minute!!!! Two delightful young ladies who projected a happy image throughout and were very patient and communicative. My wife was extremely happy with the end result. Would definitely use again. Thank you ladies👏
31 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for this lovely review.
We’re delighted to hear that Hannah and Charlotte arrived right on time and made such a positive impression. It’s great to know they were patient, communicative, and delivered an end result that made your wife extremely happy. Your kind words will mean a lot to them.
We really appreciate your support and would be more than happy to help again in the future. Thank you for choosing us.
Excellent service
Excellent service. Fast reliable service. Easy to book. Great communication and great job. Recommended for end of tenancy cleaning.
29 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your great feedback.
We’re really pleased to hear you found our service fast, reliable, and easy to book, with clear communication throughout. It’s wonderful to know you were happy with the end result and would recommend us for end of tenancy cleaning.
We truly appreciate your recommendation and hope to help you again in the future.
Great job!
Great communication, stunning clean, great value for money
28 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your lovely review.
We’re delighted to hear you were happy with the communication, the standard of the clean, and the value for money. Your feedback means a lot to our team.
We really appreciate the recommendation and hope to assist you again in the future.
You took the stress out of moving
You took the stress out of moving, thank you! Your cleaners did a great job of cleaning our old home and making it ready for the new owners, highly recommend
27 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind words.
We’re really pleased to hear that we could take some of the stress out of your move and that our cleaners did a great job preparing your home for the new owners. Your recommendation truly means a lot to us.
Wishing you all the best in your new place, and thank you again for choosing us.
Ali and Noor did a Fantastic Job
We contacted the company to clean our flat. Ali and Noor did a phenomenal job ! The flat looks better than when we moved in. The guys were friendly, respectful of the fact I was working from home. Left our flat super tidy
28 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your lovely review.
We’re delighted to hear that Ali and Noor did such a fantastic job and that the flat looks even better than when you first moved in. It’s great to know they were friendly, respectful while you were working from home, and left everything super tidy.
We really appreciate your feedback and hope to help you again in the future.
Based on my experience, I do not recommend
I booked an end-of-tenancy clean with Tenancy Cleaner and was disappointed with the standard. During the appointment I raised that the main entrance/balcony area was still visibly dirty and I was left with the clear expectation it would be addressed before the team left. It wasn’t.
On the day, the explanation I was given was that cleaning it might “dirty the vacuum” and that there was no broom available. I followed up in writing, provided photos, and requested a modest partial refund/price reduction, but the company’s final position was no compensation.
In response to the company’s public replies: I dispute that I requested pressure washing “on the spot”. The references to bird droppings/hygiene were not raised with me on the day and were not mentioned in the email correspondence when I complained and provided photos. Regardless of the reason given, the outcome for me was that the entrance area remained visibly dirty at completion and no remedy was offered. Based on my experience, I would not use the service again.
22 December 2025
Unprompted review
Reply from Tenancy Cleaner
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with your experience. We would like to clarify an important point for transparency. The issue raised on the day related to the balcony, which was not included in your original booking. Balcony cleaning and pressure washing are optional add-on services and must be requested in advance so the correct equipment, including a pressure washer, can be brought to the property.
When our team arrived, you requested pressure washing for the balcony on the spot. As this service was not booked beforehand, the team did not have the necessary machinery with them and therefore could not carry it out. Unfortunately, we are unable to offer compensation for a service that was not included or paid for in the original booking.
We appreciate that this may have been frustrating, but our pricing and equipment planning are based strictly on the services selected at the time of booking. We always encourage customers to review the itemised quote carefully and let us know in advance if any additional areas need to be included so we can accommodate them properly.
Thank you again for your feedback, which we will take on board as we continue to improve our communication and processes.
Follow up reply:
Thank you for the update. We would like to clarify our position and address the points raised.
Kindly note that the balcony area was not included in your original booking. Our end-of-tenancy service covers internal areas only unless external areas are specifically added at the time of booking. As the balcony was not part of the agreed scope, it was not scheduled for cleaning.
Additionally, the balcony in question was affected by bird droppings. For hygiene and safety reasons, we could not clean this area using indoor equipment, as this would risk contamination of tools used inside the property. We do not use internal vacuums or mops for external waste such as bird fouling.
We also need to clarify that we reserve the right to refuse adding services on the day if we are not prepared or do not have the required equipment available. External balcony cleaning and pressure washing require specific machinery and protective equipment, which must be planned and allocated in advance. As this service was not booked beforehand, our team was not equipped to carry it out.
As the balcony cleaning was not included in the booking and no additional service was paid for, we are unable to offer compensation for this area. We appreciate your feedback, but our position remains based on the agreed scope of work and health and safety considerations.
Thank you for your understanding.
Great company
Have used this company several times now, great services and great communication, Would definitely recommend
22 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your continued support and kind words.
We really appreciate you choosing us time and time again. It’s great to hear you’re happy with both the service and communication. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Great service !
These cleaners did a great job for our end of tenancy clean. We are very happy with their service. Very quick and easy to book a service with them. On the day of the clean they did our 2 bed 2 bath flat in just a few hours. Thank you so much
25 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for the lovely review.
We’re delighted to hear you were happy with the end of tenancy clean and found the booking process quick and easy. It’s great to know the team did a thorough job on your 2 bed, 2 bath flat and completed everything efficiently.
Thank you for choosing us, and we wish you all the best in your next move.
Great Work!
The group was efficient, communicative, and effective. My home was spotless afterwards!
23 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind feedback.
We’re really pleased to hear that the team was efficient, communicative, and effective, and that your home was left spotless. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
good, not great.
Good, not great. The end of tenancy cleaning was generally great - most areas done to a high standard, but some things were missed - fridge missed completely, some walls and floors had bits missed. Also, they charged extra in the end because of needing to take more time which is fine, but I was a little harassed by phonecalls over the next 12 hours while I was trying to move, with them asking when I was going to pay.
25 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for taking the time to share your feedback.
We’re glad to hear that the majority of the property was cleaned to a high standard. We would just like to clarify a couple of points for accuracy and transparency.
The fridge was not included in the original booking, which is why it was not cleaned. All quotes are itemised, and appliances such as fridges need to be specifically selected to be included in the service.
In addition, wall cleaning is not part of our standard end of tenancy cleaning service, as walls often require specialist treatment depending on paint type, condition, or potential damage.
Regarding the additional charge, this was agreed on the day due to the property requiring more time than originally quoted, and we appreciate your confirmation that this was fair. We do apologise if the follow-up calls felt excessive. Our intention was simply to close the job administratively, especially as payment had been agreed, but we understand that moving day can be stressful and we regret any inconvenience caused.
Thank you again for your feedback. It helps us improve both our service and communication going forward.
My flat looks like new!
The team that come to my flat did an incredible job!
I had neglected my flat after I was made redundant to the point where a simple tidy wouldn’t do, so when I came home to my newly cleaned flat, it looked like new!
An amazing job that was more than worth the price!
24 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for sharing this with us. We’re really glad the team could help turn things around and give your flat a fresh start. It means a lot to hear that the result exceeded your expectations and felt worth the investment. We truly appreciate your trust in us, and we’re always here if you need any help again in the future.
Hard working guys
Hard working guys . Pleased with their service . Special mention to Ali . Keep up the good work .
24 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind feedback. We’re really pleased to hear you were happy with the service, and we’ll be sure to pass on your special mention to Ali. Your support means a lot to the team, and we truly appreciate it.
Really responsive
Really responsive , brilliant clean left the property in an amazing standard , very friendly and helpful and understanding. Will definitely be using this company again , other companies should take notes.
22 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your lovely review. We’re really glad to hear you were happy with the responsiveness, the standard of the clean, and the friendliness of the team. Your kind words mean a lot to us, and we truly appreciate the recommendation. We look forward to helping you again in the future.
DO NOT HIRE: Unprofessional, Unreliable, and Total Scammers
I am beyond frustrated with this company. Despite their polished Google ads, they are a complete nightmare to deal with and I regret ever paying them a single penny. Avoid them at all costs.
Insecure Payment Practices Their payment process is incredibly shady. They expect you to call and give all your credit card details over the phone, which sounds extremely insecure. If you aren't comfortable with that, your only options are bank transfer or cash. It feels like they are operating in the dark ages or trying to avoid any accountability.
Gross Incompetence and Excuses I had to spell out my address to the agent multiple times. Even after sending a follow up email to revise their mistakes, they still sent an invoice with the wrong address. When I called them out, they lied and claimed their system generates the address from the postcode. That is a blatant lie because the postcode was the only thing they got right; the rest were obvious manual spelling errors. They cannot even handle basic data entry.
The "Add-on" Bait and Switch This was the most infuriating part. I specifically selected the trash disposal add-on in my initial application. When the cleaners arrived, they had no idea this was included. I called the office, and while they admitted I had requested it on my form, they refused to honor it because it wasn't on the final quotation.
Instead of fixing their mistake, they had the audacity to blame me. They told me I "should have" noticed it was missing from the item headings and that I "should have known" something was wrong because they didn't ask for photos of the trash beforehand. To top off the insult, they tried to charge me an extra £200 just to throw away some cardboard boxes. This is on top of the £600 I had already paid.
Final Verdict They are unprofessional, they blame the customer for their own administrative failures, and their pricing is predatory. They are unreliable and a complete waste of money. Do yourself a favor and find a legitimate cleaning company that actually knows how to run a business.
1 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your feedback. We are sorry to hear that your experience caused frustration and would like to clarify a few points for accuracy.
We do accept card payments over the phone, and these are processed securely. Card payment, bank transfer, and cash on the day are all standard options we offer, and customers are free to choose whichever method they are most comfortable with.
Regarding rubbish disposal, this service is not available in all locations. For your property, rubbish disposal is not provided, which is why it was not included in the final itemised quotation. While it may have been selected in the initial request form, services are only confirmed once they appear on the final quote. We clearly confirmed the booking as a cleaning service only. We acknowledge that we may not have sent a separate email explicitly stating that rubbish disposal was unavailable in your area, and we apologise for any confusion this caused.
Concerning the address, this was a sensitive property location. In such cases, we usually require the full address to be confirmed clearly by email or text to avoid errors. While the postcode was correct, the remaining address details required confirmation, and any administrative errors were unintentional.
The additional cost discussed was not a bait and switch. It was a separate quotation provided only after a request was made for a service that was not included in the confirmed booking and not available in your area. Rubbish removal involves additional handling and disposal requirements and is therefore treated separately where it is offered.
We regret that the experience did not meet your expectations and recognise that communication could have been clearer. However, the service delivered was in line with the confirmed quotation.
We appreciate you sharing your concerns, as feedback helps us improve our service and communication.
Second time have been and just as…
Second time have been and just as impressive as first time
21 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for coming back to us and for your continued trust. We’re delighted to hear the second visit was just as impressive as the first. We really appreciate your support and look forward to helping you again in the future.
Bianca did an amazing job today
Bianca did an amazing job today, very efficient, even noticed I had to pressure wash the garden and suggested an earlier start time to not cause to much disturbance to the local residence, would recommend
16 January 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your lovely feedback. We’re really pleased to hear that Bianca did such an amazing job and that her efficiency and thoughtfulness made a positive difference. Noticing the need for pressure washing and suggesting an earlier start to minimise disturbance shows real care and professionalism. We truly appreciate your recommendation and look forward to helping you again in the future.
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