Temptation Gifts Reviews 

889
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including popular brands and unique gifts, available at very competitive and reasonable prices. Many people highlight the excellent service received, from easy ordering processes to efficient dispatch. Reviewers frequently commend the fast delivery, noting that items arrive promptly and are often beautifully and carefully packaged, contributing to a smooth and reliable purchasing experience. However, some customers also noted issues with orders, specifically mentioning receiving damaged items or having products go missing, which sometimes led to dissatisfaction with the resolution process.

What people talk about most

Product

Customers had positive experiences with products, finding a wide selection of items at reasonable and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the efficiency and... See more

Order

People report positive experiences with order, often praising the ease of ordering and prompt delivery, with... See more

Service

Reviewers mention positive feedback about service, with many consistently praising the excellent and... See more

Price

Customers consistently note positive experiences with price, finding items at reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from Temptations a few times now and absolutely love Wrendale gifts, diaries and soft toys I’ve recently ordered the plush Robin and he/she arrived very quickly,beautifully wrapped... See more

Rated 5 out of 5 stars

I ordered a Paddington Bear and some English tea to take to family in Japan. Really reasonable prices, arrived quickly and well packaged. I’d never come across Temptation Gifts before but I’ll save t... See more

Rated 5 out of 5 stars

I have purchased from here a few times with no issues. This last order I received yesterday, unfortunately, had 2 broken Christmas decorations. I contacted customer service with 2 photos and they agr... See more

Rated 5 out of 5 stars

I ordered a diary as a gift for myself. It’s Kate Spade 2026 diary and it was over £40 cheaper here than on Amazon. Also the Amazon one wasn’t due to be delivered until late January 2026. I o... See more


Company details

  1. Gift Shop

Written by the company

Temptation Gifts Ltd has been in business since Mothers' Day 1983 and we've been trading online since July 2000. We now have six large high street stores and two busy websites. We are FIVE times winners of the title UK Online Gift Retailer of the Year.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

889 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(889)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I use this site (a lot!) to buy Yankee…

I use this site (a lot!) to buy Yankee Candles and Woodwick Candles, I can honestly say I have never had an experience than was less than 5 stars.

They always have the new fragrances and at the cheapest price. The delivery is always quick, reliable and items are always well packaged.

No complaints from me!

20 January 2021
Unprompted review
Rated 2 out of 5 stars

Mislead customers

Delivery was good for covid times. However, they mislead customers in to thinking they sell specific items on Google shopping. Then show no responsibility when you click on an specific item and it turns out to not be the item you were believing you had purchased. They do not offer any compensation or solution. Would not buy again from this company.

15 January 2021
Unprompted review
Temptation Gifts logo

Reply from Temptation Gifts

Good morning, thank you for your recent review. I am sorry that you are disappointed with the item ordered from us. If you search for an item on Google, all similar products from all different companies will also show. This is the same for all searches where Google will provide details of different items within the same category if companies pay to advertise their products with them. If you have any further concerns regarding your order or the items ordered please could I kindly ask for you to email us directly at customerservices@temptationgifts.co.uk, we would be more than happy to look into this further for your. Kind regards, Customer Service @ Temptation Gifts

Rated 1 out of 5 stars

I also ordered a medium Yankee candle…

I also ordered a medium Yankee candle in snowflake cookie back in December and it never showed up. I tried to contact customer service and never got a reply

9 January 2021
Unprompted review
Temptation Gifts logo

Reply from Temptation Gifts

Hello , thank you for your review, i am sorry to hear that your order has not arrived, please email our customer service at customerservice@temptationgifts .com quoting our order number and we will of course look into this further. Kind regards Rebecca @ customer service

Rated 1 out of 5 stars

Product I ordered hasn't still arrived…

Product I ordered hasn't still arrived been almost a week i paid extra for quick delivery as it was a present for someone. It is going to be no use when it arrives So going to return it. Rang customer absolute bazaar service. It was a recommended site ThankGod it was my first and last purchase

2 January 2021
Unprompted review
Temptation Gifts logo

Reply from Temptation Gifts

Good afternoon, thank you for your recent review. I am sorry to hear that your order has yet to arrive. From checking with Royal Mail I can see that delivery was attempted on the 30th December, but they were unable to delivery due to the address being "inaccessible" and delivery has been rearranged for 2nd December. As this was meant for a birthday present, that has since past, a prepaid returns label has been provided so that you ay return the unwanted item to us for a refund, free of charge and at your convenience. Please accept my apologies once again for the inconvenience caused, and rest assured that we will be taking this matter further. Kind regards, George @ Temptation Gifts

Rated 1 out of 5 stars

Out of stock

Product I bought and paid in full + fast delivery is out of stock on their warehouse. Have no idea now how to get a present in 2 days time as shops are empty. My first and a last purchase here. Good luck with your stock.

28 December 2020
Unprompted review
Rated 1 out of 5 stars

Really disappointed with service from…

Really disappointed with service from Temptation gifts. I made a substantial order on the 5th of December; christmas presents for my baby son and wife. I paid 10 pound postage/delivery and I have still not received my order, 17 days later. I have contacted and was advised there was no tracking on my order but it left their warehouse. Really disappointed and now with all the disruption I am unlikely to have Christmas presents for my son's first Christmas. Emailed customer service again this morning but did not receive a reply.

22 December 2020
Unprompted review
Temptation Gifts logo

Reply from Temptation Gifts

Hello John, Thank you for your email, I am very sorry to hear that you have not yet received your order. I can see that you placed the order on 5th December and it was dispatched on 9th. Standard orders are sent using Royal Mail's International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 working days of dispatch. We are unfortunately unable to provide individual tracking numbers for parcels sent with his service. On rare occasions it may unfortunately take slightly longer for a parcel to be delivered due to the current pandemic causing possible restrictions on flights and internal processing . We still expect the vast majority of parcels to most destinations to be delivered in normal time frames but for some, delivery may take longer than listed. Please rest assured that your parcel is still very likely on its way to you as 10 days is not an unusual amount of time to wait, if you have not received your order by the end of the day on 30th it may be advisable to check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. If you are unable to locate the parcel after checking with them and waiting until then please get back in touch and we will look at the next steps. Thank you for your patience, Kind regards, Rebecca @ customer service

Rated 5 out of 5 stars

Would definitely recommend

Lovely range of products, very happy with my purchase - the wrapping was extremely well done and the delivery was so quick! Would definitely recommend.

22 December 2020
Unprompted review
Rated 5 out of 5 stars

Temptation Gifts is the best company I…

Temptation Gifts is the best company I have ever ordered from. They treat the products with such care. I've ordered over 8 Yankee Candle jars from them and they are all in excellent condition. Temptation Gifts are more reliable than the Yankee Candle store online. And their delivery is so fast. I ordered a large Snow in Love on Monday, it got dispatched on Tuesday and arrived early Wednesday morning. Would recommend them to anyone.

18 December 2020
Unprompted review
Rated 5 out of 5 stars

Great Company

I am writing this review as again Temptations gifts have exceed my expectations in a company. Placed an order with them which was sent by royal Mail. I was in contact with the company, as i had to wait a while longer for this parcel to arrive. The day had come, where they were more than willing to resend the items free of change by express delivery. On the afternoon if that day the parcel turned up, i called them to say that it had arrived....But the box had been tampered with and a few items were missing. I had taken photos of the condition of the arrived parcel. I sent them by e-mail to there customer service department. I spoke to with them to say what I had done, and they were more than happy to replace or refund my missing items. I explained to them that I would like the items replaced. Yesterday 10.12.2020 the replacement items had turned up.

There customer service is outstanding. So I would like to say thank you to them for the help and support and making my life easier on the run up to Christmas.

11 December 2020
Unprompted review
Rated 2 out of 5 stars

Appalling way to treat customers.

Ordered from here as I can’t get out to shops. When the parcel arrived there was an item missing. I called customer services and was told to take a photo and email which I did straight away. Customer services reply was incredibly sarcastic and was basically accusing me of being a liar without actually saying it! The item that was missing was less than £2 so why the hell would I lie about one item? The did send a replacement but their reply was unprofessional. If I was able to go out to the shop I would never of used them. After their response I will NEVER use the again. Appalling!

3 December 2020
Unprompted review
Temptation Gifts logo

Reply from Temptation Gifts

Hello , Thank you for your review, i am very sorry that an item was missing from your order,we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. It is our policy to ask for a photo of the delivery box and the delivery note, so that we can see that if potentially the box been tampered with in transit, and also to identify the pickers and packers. Our sincere apologies for any inconvenience caused.

Rated 5 out of 5 stars

Frist time buying

Frist time buying. Amazing prices. Super fast delivery.
Really fast customer services and sorted my issue out right away.
Will buy from them again.

26 November 2020
Unprompted review
Rated 5 out of 5 stars

Really pleasent experience.

Really pleasent experience.
The parcel was a little later than originally told (2days) but that really wasn't an issue at all! especially during covid and the backlog of gifts for Christmas.

Each and every item was wrapped beautifully with either bubblewrap or tissue paper to keep them all safe. Not just thrown in a box.

Will definitely shop with them again for any gifts.

23 November 2020
Unprompted review
Rated 5 out of 5 stars

Good website, easy to use

First time using this company after searching on google for a Yankee candle that was no longer stocked by Yankee candle. I was pleasantly surprised they had the candle in stock with 20% off their stock for Black Friday. In addition they had 10 votive candles for £12 (on selected scents). Parcel arrived within the time frame and carefully packaged to avoid any damages. Would order again.

21 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company.
They phoned a few hours after placing my order to check the personalisation was correct. I then received my order really quickly and the personalised product the following day.
All really well packaged. This was my first time using the company but I will be using them again.

18 November 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service! Would recommend

Fantastic site! I bought lots of Christmas presents for family this year made easy by the wide choice of products at reasonable prices.
Order arrived quickly and really well packaged.

18 November 2020
Unprompted review
Rated 5 out of 5 stars

Well satisfied

A delightful website with plenty of choice. Once items were selected the payment procedure was easily followed and items were soon on the way to me. They arrived well packaged and within the dates of arrival set. Among all of the items ordered there was one error, easily made as the description of items were similar. This was easily resolved in a telephone conversation and the correct item was with me within two days. I have no qualms in purchasing from Temptation Gifts again.

14 November 2020
Unprompted review

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