I placed an order for a friend’s birthday and spent a long time choosing the arrangement. I had a credit, so I first tried placing the order online. Discount code would not work, so I called in the or... See more
Company replied
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Review summary
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Reviews shaping this summary
Telefora shows a picture of one product that is beautiful and you buy it, but they deliver a cheaper one. The "Upsy Daisy" arrangement that we purchased showed a yellow vase, and yellow roses with dai... See more
Company replied
I ordered Teleflora's Grow Positive Garden and received a vase of flowers. The garden was a wooden box with succulents and plants that last year round and received flowers that will die in a week. Ve... See more
Company replied
I paid for 5/10 delivery which was extra and it was delivered on 5/9. What I ordered and what I got was nothing like the picture. It was half the size and none of the same flowers. I even got messa... See more
Company replied
Company details
Information provided by various external sources
At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Contact info
United States
- www.teleflora.com
1.9
Poor
12K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Save your money! Do not buy from Teleflora!
Please, under NO CIRCUMSTANCE should anyone, anywhere on the planet, EVER and I do mean EVER purchase a bouquet or flower arrangement using Teleflora. The arrangement that I ordered to be delivered to my wife for Valentines day arrived two days early (which I knew was a possibility that I agreed to), and it was in all sorts of sad and sorry conditions. I mean, it legitimately looks awful. That is not an exaggeration. I wish it were. $85 down the drain. Maybe I would've gotten a nicer arrangement if I spent a bit more. I don't know, but I do know that Teleflora lost my business all together. The flowers look dead, wilted, and some not fully bloomed. I'm beyond tired of being ripped off by these corporations. I recommend that you buy your wife, girlfriend, partner, whatever a bouquet from your local store. It'll save you a few bucks and you can see what your purchasing, obviously. These guys or gals didn't even communicate with me at all before the delivery... Smh. It's gross.
8 February 2026
Unprompted review
Reply from Teleflora
Hello Avery,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the condition of the arrangement that was delivered and the disappointment it caused. This is not the experience we want for our customers, especially for such an important occasion.
Unfortunately, we weren’t able to locate your order with the information provided. We would like to review this further and help make it right. Please contact us at 800‑822‑9547 with your order details so we can assist you directly.
Kind regards,
Christina S.
Teleflora
Order 1120359915
Order 1120359915. Ordered Peonies. Something that looked like a funeral arrangement delivered that contained just about everything but a Peony. When I asked, I was told that 'a substitution was approved.' By who? Not me. Requested a refund.
12 February 2026
Unprompted review
Reply from Teleflora
Hello Bracken Putman,
Thank you for bringing this to our attention. We’re very sorry that the arrangement you received did not match what you ordered.
A full refund has been issued for your order. Please allow 2–10 business days for the refund to appear on your original method of payment. If you have any questions or need further assistance, please contact us at 800‑822‑9547.
Kind regards,
Christina S.
Teleflora
DO NOT USE THIS SERVICE!!
I wish I'd read reviews first before choosing this service. I only chose it because of an offer from AMEX. I placed an order for V-Day to have an arrangement delivered early to my mother on 2/11 to beat the rush. By 8 p.m. her time, nothing had been delivered, so I emailed customer service to express my disappointment with them, and they just automatically canceled the order when nothing in my email said to cancel. And then had the nerve to include a discount code for my next order! I will never use this incompetent service again!
11 February 2026
Unprompted review
Reply from Teleflora
Hello,
Please accept our sincere apologies for the difficulties you have experienced with your Teleflora service. We would be happy to assist you further; however, the information provided is insufficient for us to locate your order at this time.
To allow us to assist you promptly, please contact us at 1-800-822-9547 with your order details. We truly appreciate your business and look forward to the opportunity to resolve this matter for you.
Thank you,
Shaughnessy C.
Teleflora
Absolutely terrible and traumatic…
Absolutely terrible and traumatic experience ordering a funeral casket spray from this company. I ordered with plenty of time with the flower arrangement to arrive on a Sunday and paid extra. I ordered this arrangement on a Wednesday so that is plenty of time to figure this out and get it delivered on time. Sunday comes and goes with no delivery but a false delivery confirmation email saying it was hand delivered at 6:48 pm with no photo, no signature and no timestamp. It was NEVER delivered. Clearly the company dropped the ball on one of the most important occasions to have flowers in your life. I had to beg a local florist to throw something together within an hour due to this experience. I will never ever use Teleflora again and I will make sure none of the people I know do as well.
8 February 2026
Unprompted review
Reply from Teleflora
Hello Alley W,
Please accept our sincere apologies for the difficulties you have experienced with your Teleflora service. We would be happy to assist you further; however, the information provided is insufficient for us to locate your order at this time.
To allow us to assist you promptly, please contact us at 1-800-822-9547 with your order details. We truly appreciate your business and look forward to the opportunity to resolve this matter for you.
Thank you,
Erika P.
Teleflora
Great product, selection, and delivery
Great product selection and their nice specials make it affordable for me. Easy ordering. Every order has arrived fresh and beautiful. Family members and friends are always very happy, surprised and delighted to receive a gift of these beautiful arrangements🌺
7 February 2026
Unprompted review
Postpone the funeral. The flowers are going to be 3-days late!
Horrible communication. Over promised and under delivered. Flowers were supposed to be delivered today and the contracted florists says they cannot deliver them today because they only received order today (I placed it 2 days ago) or tomorrow (the actual funeral)and maybe can take them on Monday after the funeral. Horrible. Will never use again.
6 February 2026
Unprompted review
Reply from Teleflora
Hello Emily,
Please accept our sincere apologies for this inconvenience.
We have issued a 50% refund in the amount of $92.98, please allow 2 to 10 business days for your financial institution to post this to your account.
If you have any questions or concerns, please contact us at 1-800-822-9547.
Kind regards,
Lauran
Teleflora
We ordered the Enchanting Garden…
We ordered the Enchanting Garden Bouquet for a birthday gift. The flower arrangement sent looked nothing like the arrangement chosen. The flowers could have been a $9.99 grocery store bouquet. The vase was a mason jar not the pretty square turquoise vase. When I tracked the order, Teleflora said it was hand delivered, but it was left in the frigid cold by the front door. The message was handwritten with many grammatical errors (May you special day...). I mistakenly purchased the Teleflora Unlimited membership last March. In the past year, 1 order for a birthday arrangement was cancelled the day of delivery, 1 order did not look like what was ordered, 1 at Christmas was ok, and then this birthday order was an embarrassment. You pay for a nice arrangement and expect that in return. Please think twice before using Teleflora.
27 January 2026
Unprompted review
Reply from Teleflora
Hello Phyllis,
Thank you for sharing your experience. We’re truly sorry for the disappointment this caused—especially since it was for a birthday that can’t be re-done. The quality, delivery, and message you described fall well below our standards, and we understand how frustrating and embarrassing this was.
To make this right, we’ve issued a full refund for the order and are providing a 25% discount code for a future purchase. You’ll receive the code by email, and it will also be attached to this order for your reference. The discount is valid for six months. We hope this helps restore your confidence should you choose to order with us again.
Thank you for taking the time to let us know where we fell short. Your feedback is important, and we’re genuinely sorry for the experience you had.
Thank you,
Jeannette B.
Teleflora
Do NOT use Teleflora!
I ordered an expensive floral arrangement for my parent's 50th wedding anniversary and was guaranteed that it could be delivered on the day of their anniversary. On their anniversary at 12:05pm, I received an email canceling the order because, apparently they could not fulfill it. Because of the late cancelation, I had to pay a very expensive rush delivery charge to another florist in order to have something delivered on their anniversary. It has now been 4 days and I have yet to receive my refund, though THEY canceled my order. I'm furious and will NEVER USE TELEFLORA again.
31 January 2026
Unprompted review
Reply from Teleflora
Hello Paige,
We sincerely apologize for the frustration and the break in communication regarding your order. Despite exhausting all available options, we were unable to fulfill the delivery within our florist network and regret that you were notified so late.
Your refund has been processed and typically posts within 2–10 business days, depending on your bank. You should see the refund no later than 2/17/26.
We understand how disappointing this was, especially given the importance of the occasion, and we truly regret the inconvenience. We would be more than happy to make this up to you. A 50% future discount code has been issued. You will receive an email with the promotional code, and it is good for 6 months.
It has been a pleasure assisting you. If you have any further concerns, please feel free to reach back out at (800) 822-9547.
Thank you,
Jeannette B.
Teleflora
Awful experience of birthday flower…
Awful experience of birthday flower deliver, dealing with Teleflora. Firstly they send an email confirming delivery but nothing shows up. After having to chase their Helpdesk numerous times they claim not be able to get hold of anyone and to wait till 7pm. Nothing turns up by 7pm and then the florist is closed so we have to wait till the next day for a proper update. At 9:55pm the bouquet finally arrives after the birthday is over with an awful arrangement and the birthday balloon half filled up.
Please do not use this company if you want a reliable service
2 February 2026
Unprompted review
Reply from Teleflora
Hello C. Rijs,
I am terribly sorry for the negative experience with our services. That is definitely not the Teleflora quality that we strive for!
I reviewed your order and a full refund was issued to your original form of payment. It can take Apple Pay/Visa 2-10 days to process this refund or by 2/17/26. I have also escalated this complaint to the appropriate parties for review; this experience is not typical, and we sincerely appreciate your candid feedback.
It has been a pleasure to assist you. If there is anything else we can help you with, please don't hesitate to contact us back.
Thank you,
Jeannette B.
Teleflora
Awful flowers
Awful flowers. Was supposed to get roses, hydrangeas and Lillie’s. Mainly got baby breath!!! For $143!!! What a rip off
31 January 2026
Unprompted review
Reply from Teleflora
Hello,
Please accept our sincere apologies for the difficulties you have experienced with your Teleflora service. We would be happy to assist you further; however, the information provided is insufficient for us to locate your order at this time.
To allow us to assist you promptly, please contact us at 1-800-822-9547 with your order details. We truly appreciate your business and look forward to the opportunity to resolve this matter for you.
Thank you,
Jeannette B.
Teleflora
Unreliable
I ordered flowers and received an email that I had to change the order date, so I changed it to next available date. Then cancelled on the date that was set. THIS IS VERY unprofessional and then to have to wait for my refund? Will not use this service again
31 January 2026
Unprompted review
Reply from Teleflora
Hello Carmen V,
Please accept our sincere apologies for the difficulties you have experienced with your Teleflora service. We would be happy to assist you further; however, the information provided is insufficient for us to locate your order at this time.
To allow us to assist you promptly, please contact us at 1-800-822-9547 with your order details. We truly appreciate your business and look forward to the opportunity to resolve this matter for you.
Thank you,
Jeannette B.
Teleflora
The product did not absolutely resemble…
The product did not absolutely resemble the picture. What got delivered showed lot of leaves and yellow. The product ordered had red and pink roses with no greens showing. Very disappointing for flowers that cost $112 to be delivered.
30 January 2026
Unprompted review
Reply from Teleflora
Hello Rajani,
Thank you for your review. We’re sorry the flowers you received did not match the picture and fell short of your expectations. That’s certainly not the experience we want for our customers.
Our team has issued a $55.52 refund and provided a 25% discount on a future order. If you need further assistance, please contact us at 800-822-9547.
Kind regards,
Christina S.
Teleflora
Flower order was never delivered!
I ordered flowers to be delivered for my daughter’s birthday. I received an odd voicemail this morning regarding my order. Since the call back number and order number did not match what was on my confirmation, I called the Telefora 800 number. I was assured by Crystal that the order would definitely be delivered today (1/29/26). By 5:50 the flowers did not arrive and I contacted Teleflora customer service and was told by Reen the order would NOT be delivered today because they were having trouble locating a florist in her area. I know that there are several florists where my daughter lives. This is unbelievable! I told her that I was thinking about canceling but not sure if I wanted to but after she put me on hold and got back on with me she went ahead and canceled the order without my consent. I will never use Teleflora again and I suggest no one else should either.
28 January 2026
Unprompted review
Reply from Teleflora
Hello Chris N.,
Please accept our sincere apologies for the difficulties you have experienced with your Teleflora service. We would be happy to assist you further; however, the information provided is insufficient for us to locate your order at this time.
To allow us to assist you promptly, please contact us at 1-800-822-9547 with your order details. We truly appreciate your business and look forward to the opportunity to resolve this matter for you.
Best regards,
Ratonya H.
My order was canceled for some reason…
My order was canceled for some reason on their side. They said my order looked suspicious. They i had to call and wait online forever to get order replaced. Then when it arrived the bouquet looked nothing like what I picked. Face I picked was like stained glass look and the one I got was white. Not even the same shape. The reasons I picked it were also because it had a succulent and eucalyptus. The bouquet did not have either.
28 January 2026
Unprompted review
Reply from Teleflora
Hello gabapgirlsyahoo.com,
Please accept our sincere apologies for the difficulties you have experienced with your Teleflora service. We would be happy to assist you further; however, the information provided is insufficient for us to locate your order at this time.
To allow us to assist you promptly, please contact us at 1-800-822-9547 with your order details. We truly appreciate your business and look forward to the opportunity to resolve this matter for you.
Best regards,
Ratonya H.
Cancelled delivery at last minute
Ordered flowers for my great-niece's recital that I had to miss because I live far away and the road conditions were bad due to weather. I ordered flowers to be sent the day before. The morning of delivery day they sent an email saying the flowers were being delivered. Then late in the day I received an email saying they were unable to fulfill my order. No explanation. It was too late on a Saturday to get flowers delivered. The recital was on Sunday morning. They say I'm getting my money refunded. We will see. I absolutely would not recommend this company.
22 January 2026
Unprompted review
Reply from Teleflora
Hello Tracy,
Thank you for your Teleflora order. We appreciate your business. We are typically able to offer excellent coverage across the US through our network of florists. We were unable to locate a shop in your region and have canceled your order and refunded you in full. You should see a full refund issued back to your original form of payment. Again, please accept our most sincere apologies. If you have any further questions or concerns, please call us at 855-857-5147.
Best regard
Marcie S
Teleflora
No delivery!!!
Flowers were marked as delivered and they never were. Horrible. Now I’m left with nothing to give my daughter on her special night. Would not recommend.
27 January 2026
Unprompted review
Reply from Teleflora
Hello Ivette!
Thank you for reaching out to us. I apologize if your recent experience was disappointing. Our aim is to offer exceptional service to all our customers, and we deeply regret not meeting your expectations with this order.
For this inconvenience a full refund in the amount of $93.87 was issued on 1/27/26 back to your original form of payment. Please allow your bank 2-10 business days to reflect it on your statement, or by 2/26.
Also, a 50% future discount code was also sent to your email address. This code is good for up to 6 months.
If there is anything else we can assist you with, please let us know. You may reach us at Teleflora.com or by calling 1-800-822-9547.
Kindly,
Kevin L.
Teleflora
Unremarkable flowers received
Pro - website easy, order arrive on date as requested.
Issue- Ordered a "Premier" (Cotton Candy) bouquet arrangement which showed pale pink & cream roses (at least 10), light pink carnations, white button spray chrysanthemums with pittosporum type leaf fillers. Bouquet that arrived at cousin's seemed more of a Standard size than a Premiere size. Instead of pale pink, the roses were dark pink (also only 4-6 included), along with dark orange alstroemeria (what?) & small white ground cover flowers with green filler. The bouquet delivered did not even slightly resemble the on-line representation nor was it remarkable in its own way. Within 48 hrs of receiving the flowers, 2 of the roses were already limped over. Twice the bouquet was pointed out as the one that came from me & my family. I thought, no it can't be. Please know that these flowers were ordered in memory of my cousin, a Certified Master Gardner! No one had positive comments regarding the bouquet and I don't blame them. I was sadly disappointed.
24 January 2026
Unprompted review
Reply from Teleflora
Hello Tammie,
Please accept our sincere apologies for the difficulties you have experienced with your Teleflora service. We would be happy to assist you further; however, the information provided is insufficient for us to locate your order at this time.
To allow us to assist you promptly, please contact us at 1-800-822-9547 with your order details. We truly appreciate your business and look forward to the opportunity to resolve this matter for you.
Best regards,
Ratonya H.
A Thoughtful, Stress-Free Flower Experience
I had a great experience with Teleflora. The ordering process was quick and easy, delivery was right on time, and I really appreciated the phone call from the driver letting me know he was on his way. My coworker was thrilled and said the deluxe bouquets were beautiful. I love the results of giving flowers to support or show love to my friends and family!
23 January 2026
Unprompted review
Most indifferent and pathetic customer…
Most indifferent and pathetic customer service and indifferent delivery... not only wrong flowers and vase was sent .. they refuse to accept responsibility and redeliver ! Worst experience ever
23 January 2026
Unprompted review
Reply from Teleflora
Hello Lalitha,
Please accept our sincere apologies for the difficulties you have experienced with your Teleflora service. We would be happy to assist you further; however, the information provided is insufficient for us to locate your order at this time.
To allow us to assist you promptly, please contact us at 1-800-822-9547 with your order details. We truly appreciate your business and look forward to the opportunity to resolve this matter for you.
Best regards,
Ratonya H.
TERRIBLE, JUST TERRIBLE!
Provided pictures of what was received and what was advertised on there website. Did not even come close to the same thing. Issued a very minor refund. Not sufficient to what i paid. Spend your money else where. Should be a negative -5 star. Also reported to the BBB based on what is/feels like false advertising.
21 January 2026
Unprompted review
Reply from Teleflora
Hello Steve,
Thank you for sharing your feedback and for providing photos of the arrangement you received. We sincerely regret that the flowers did not meet your expectations or match what was advertised.
After further review of your order, we have issued a full refund to the original form of payment. Please note that while the refund has been completed on our end, it may take 2–10 business days for your bank or card issuer to process and post the funds to your account.
We apologize that the initial partial refund did not resolve the matter to your satisfaction. This outcome is not the experience we aim to provide, and we understand your frustration.
If you have any questions regarding the refund timeline or need additional assistance, please feel free to contact us. We appreciate you bringing this to our attention.
Thanks,
Ratonya H.
Teleflora
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