I placed an order for a friend’s birthday and spent a long time choosing the arrangement. I had a credit, so I first tried placing the order online. Discount code would not work, so I called in the or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Telefora shows a picture of one product that is beautiful and you buy it, but they deliver a cheaper one. The "Upsy Daisy" arrangement that we purchased showed a yellow vase, and yellow roses with dai... See more
Company replied
I ordered Teleflora's Grow Positive Garden and received a vase of flowers. The garden was a wooden box with succulents and plants that last year round and received flowers that will die in a week. Ve... See more
Company replied
I paid for 5/10 delivery which was extra and it was delivered on 5/9. What I ordered and what I got was nothing like the picture. It was half the size and none of the same flowers. I even got messa... See more
Company replied
Company details
Information provided by various external sources
At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Contact info
United States
- www.teleflora.com
1.9
Poor
12K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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No flowers came
I ordered flowers my wife for Valentine's day. I called and sent an email to teleflora and was told it was coming. It's now 835pm and no flowers. If they were not coming someone should have called, texted me or emailed saying it wasn't coming today . Teleflora contacted me and had the flowers sent the next day and gave a discount for not getting things done right the first time
13 February 2026
Unprompted review
Reply from Teleflora
Hello Bruce,
We’re very sorry for the experience you had with your Valentine’s Day delivery. We understand how disappointing it was to wait all day without receiving any update, especially after reaching out by phone and email. You should never be left without clear communication regarding your order, and we sincerely apologize for the frustration this caused.
Thank you for contacting us directly as well. As discussed in our email and during our phone call, your order is scheduled to be delivered today. To help make up for the delay, a 25% refund has been processed.
We truly regret the inconvenience and appreciate you giving us the opportunity to address this. If you have any additional questions or need further assistance, please feel free to contact us at (800) 822‑9547.
Thank you,
Brenda H
Teleflora
Can I give it no stars
Can I give it no stars? Placed an order 2 weeks prior to delivery date, paid for it to be delivered prior to 1 pm to ensure delivery. No contact from delivery partner, contacted support several times with no help. Will never use this service again.
14 February 2026
Unprompted review
Reply from Teleflora
Hello Alejandro,
We’re very sorry to hear about the trouble you experienced with your delivery. We understand how frustrating it is to place an order well in advance, pay for a timed delivery, and then feel unsupported when trying to get help.
Unfortunately, we weren’t able to locate an order with the information provided in your review. Without specific order details, we’re unable to investigate what happened or offer proper assistance.
Please contact us at 1‑800‑822‑9547 with your order information so we can look into this right away and work toward a resolution. We truly appreciate the opportunity to make this right for you.
Thank you,
Brenda H
Teleflora
Despicable valentines card
I ordered flowers with a heartfelt valentines love letter with custom text i wrote myself. These savages wrote it on a receipt like paper list, ripped it crudely so half the text i wrote was missing and dared put it on display with a plastic stand ontop of the flower. Hope misery finds its way into your lifes one way or another. (Ur lucky she liked it regardless, otherwise we would be having this discussion in person)
14 February 2026
Unprompted review
Reply from Teleflora
Hello Zlatko,
We’re very sorry for the experience you had with your order, especially regarding the presentation of your personal message. The way your note was handled is not acceptable and does not reflect the level of care we expect from our florists. We understand how upsetting this was, particularly for such a meaningful Valentine’s Day gift.
We attempted to reach you and were able to speak directly with the recipient. We offered our sincere apology to her and asked that she let you know you have been compensated. As noted in the email sent to you, a 25% refund has been processed, and a 25% future discount has been issued.
We truly regret the disappointment this caused and appreciate you bringing it to our attention. If you have any additional questions or need further assistance, please feel free to contact us at (800) 822‑9547.Thank you,
Brenda H
Teleflora
Should be ashamed of themselves
Completely horrible! I PAID MORE THAN 50$ FOR PRE-1PM DELIVERY, AND never received anything at all!
I stupidly trusted a New York Times article recommending this place! I wish I dug into reviews first. These people should be ashamed of themselves for nearly ruining a Valentine's Day.
14 February 2026
Unprompted review
Reply from Teleflora
Hello,
We’re very sorry for the experience you had with your Valentine’s Day delivery. We understand how frustrating it was to pay for a pre‑1pm delivery and then receive nothing at all, especially on such an important occasion. This is not the level of service we aim to provide, and we sincerely apologize for the disappointment it caused.
Thank you for reaching out to us by email as well. As noted in our earlier communication, we offered next‑day delivery on 2/14, but we understand you preferred to cancel the order. A full refund has been processed for you.
We truly regret the inconvenience and the impact this had on your Valentine’s Day. If you have any additional questions or need further assistance, please feel free to contact us at (800) 822‑9547.
Thank you,
Brenda H
Teleflora
I placed an order with Teleflora for valentine's Day roses that never arrived
I placed an order with Teleflora for flower delivery to Wichita, Kansas for Friday before Valentine’s Day (order number 2243713597). I received an email stating that the flowers had already been delivered — but they were not.
When I checked the order status again the next day, it still showed as “delivered” or “in the process of being delivered,” despite the fact that nothing had arrived. This was extremely frustrating and confusing.
Because it was important to me that the flowers be delivered before Valentine’s Day, I ultimately had to cancel the order. The entire purpose of placing the order in advance was to ensure timely delivery for a meaningful occasion, and Teleflora failed to fulfill that basic expectation.
What makes this especially disappointing is the time and care I spent selecting the arrangement. Valentine’s Day comes once a year — reliability matters. Sending inaccurate delivery notifications and failing to deliver on time is unacceptable for a company in this business.
I will not use Teleflora again and cannot recommend them based on this experience.
13 February 2026
Unprompted review
Reply from Teleflora
Hello,
We’re very sorry for the experience you had with this order, especially given how important the timing was for your Valentine’s Day delivery. Receiving a “delivered” notification when nothing arrived is understandably frustrating, and the breakdown in communication around the delivery status is not the level of service we aim to provide.
Thank you for following up with us by email. As noted in our earlier communication, your refund has been issued and your future discount has been applied.
We truly regret the inconvenience and disappointment this caused, particularly for such a meaningful occasion. If you have any additional questions or need further assistance, please feel free to contact us at (800) 822‑9547.
Thank you,
Brenda H
Teleflora
Never delivered.....not even late...NEVER!
Placed a same day flower order being sent to someone that was admitted to the hospital after chemotherapy. I picked from their "same day" arrangements. About an hour later I received a notification that they wouldn't be able to complete the same day order but could deliver the following day. I approved it. The following day went without the flowers being delivered. Only after an email send to customer service, they told me they would not be able to deliver the order. Really wish I had read all the horrible reviews prior to using this site. The nurses were expecting this delivery for her, how sad it looks that she never received it. DO NOT ORDER FROM THIS WEBSITE. They shouldn't even be allowed to do business.
13 February 2026
Unprompted review
Reply from Teleflora
Hello Elicia,
We sincerely apologize for the experience you had, especially given the importance of this delivery and the circumstances surrounding it. This is not the level of service we aim to provide, and we understand how upsetting it was for the flowers to never arrive after both the same‑day and next‑day delivery attempts failed.
A full refund has been processed for your order and typically posts within 2–10 business days, depending on your bank. You should see the refund no later than 03/02/26.
We know how meaningful this gift was, and we deeply regret the disappointment and inconvenience this caused. To help make this right, we have issued a 25% future discount code. You will receive an email with the promotional code, and it will remain valid for 6 months.
If you would like to discuss this further or speak with a supervisor, please feel free to contact us at (800) 822‑9547. We truly appreciate your feedback and the opportunity to address this.
Thank you,
Brenda H
Teleflora
Not as expected
First time using teleflora and last time using it. I was expecting a valentines bouquet with red roses, pink roses, and other combinations of pink flowers but what I received was something closer to a bouquet of summer flowers with a single red rose and pink rose. Not worth what I paid for it.
13 February 2026
Unprompted review
Reply from Teleflora
Hello Ya Thao,
We’re very sorry to hear that your bouquet did not meet your expectations, especially for Valentine’s Day. This is not the experience we want for our customers. We did issue a 25% refund and a 25% future discount, and we apologize that the arrangement still felt disappointing.
If you’d like to discuss this further with a supervisor, please contact us at 800‑822‑9547. We’re here to help.
Thank you,
Christina S.
Teleflora
Ordered peonies got roses
Ordered peonies, delivered roses. No call no nothing. Asked for refund over chat, they offered 25% refund and a future discount. I challenged that, so they said call their phone (800) 720-9406. Called and they up'd that to 50% refund and 50% "future discount". I took that, but not pleased especially because the flowers they did send were below average at best. The vase was equivelent of a 20oz pint glass....lol.
12 February 2026
Unprompted review
Reply from Teleflora
Hello John
We’re very sorry for the disappointment with your order and for any inconvenience this caused. Our policy is to substitute with a similar style and value when specific flowers are not available in order to complete the order, but we apologize that the result did not meet your expectations.
If you’d like to discuss this further with a supervisor, please contact us at 800‑822‑9547 and we’ll be happy to assist.
Thank you,
Christina S.
Teleflora
DO NOT USE TELEFLORA!!!!!!!!!
DO NOT USE TELEFLORA!!!!!!!!!! MY HUSBAND DID FOR VALENTINES DAY 2026 AND HERE A 3PM THE CANCELLED HIS ORDER FOR ME. HE SPENT ALMOST $100 FOR ME SOME FLOWERS AND NOW HE DOESN'T HAVE TIME TO GET ME ANY THING FOR VALENTINE'S DAY DELIVERED!!!!!!! DO NOT USE THEM!!!!!!
13 February 2026
Unprompted review
Reply from Teleflora
Hi Brenna,
We’re very sorry to hear about this experience, especially on such an important day. Unfortunately, we weren’t able to locate an order with the information provided. Without the specific order details, we’re unable to review what happened or provide proper assistance.
Please contact us at 800‑822‑9547 so we can look into this further and help in any way we can. We truly appreciate the chance to make things right.
Thank you,
Christina S.
Teleflora
Decided to wait until the last minute…
Decided to wait until the last minute to cancel my order. Placed an order Wednesday to be delivered Thursday. They then told me they hit their delivery limit for Thursday and that they would be expedited 1st thing Friday. I then got to work on Friday and checked my email just for them to say they cancelled my order.
13 February 2026
Unprompted review
Reply from Teleflora
Hi Robert,
Thank you for your feedback, and we’re sorry to hear about your experience. Unfortunately, we were unable to locate your order as not enough information was provided. Without the order details, we’re unable to look into what may have happened or provide a proper resolution.
Please contact us at 800‑822‑9547 so we can assist you further. We truly want to help and make this right.
Thank you,
Christina S.
Teleflora
All around unprofessional and…
All around unprofessional and unproductive. Does not provide full services paid for. What services are provided are late, delayed or never arrive. Terrible communication and customer service.
10 February 2026
Unprompted review
Reply from Teleflora
Hello,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Unfortunately, we weren’t able to locate an order with the information provided. We truly want to help make this right.
Please contact us at 800‑822‑9547 so we can look into this further and assist you directly. Your satisfaction matters to us, and we’d like the opportunity to resolve your concerns.
Thank you,
Christina S.
Teleflora
Save your money! Do not buy from Teleflora!
Please, under NO CIRCUMSTANCE should anyone, anywhere on the planet, EVER and I do mean EVER purchase a bouquet or flower arrangement using Teleflora. The arrangement that I ordered to be delivered to my wife for Valentines day arrived two days early (which I knew was a possibility that I agreed to), and it was in all sorts of sad and sorry conditions. I mean, it legitimately looks awful. That is not an exaggeration. I wish it were. $85 down the drain. Maybe I would've gotten a nicer arrangement if I spent a bit more. I don't know, but I do know that Teleflora lost my business all together. The flowers look dead, wilted, and some not fully bloomed. I'm beyond tired of being ripped off by these corporations. I recommend that you buy your wife, girlfriend, partner, whatever a bouquet from your local store. It'll save you a few bucks and you can see what your purchasing, obviously. These guys or gals didn't even communicate with me at all before the delivery... Smh. It's gross.
8 February 2026
Unprompted review
Reply from Teleflora
Hello Avery,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the condition of the arrangement that was delivered and the disappointment it caused. This is not the experience we want for our customers, especially for such an important occasion.
Unfortunately, we weren’t able to locate your order with the information provided. We would like to review this further and help make it right. Please contact us at 800‑822‑9547 with your order details so we can assist you directly.
Kind regards,
Christina S.
Teleflora
Order 1120359915
Order 1120359915. Ordered Peonies. Something that looked like a funeral arrangement delivered that contained just about everything but a Peony. When I asked, I was told that 'a substitution was approved.' By who? Not me. Requested a refund.
12 February 2026
Unprompted review
Reply from Teleflora
Hello Bracken Putman,
Thank you for bringing this to our attention. We’re very sorry that the arrangement you received did not match what you ordered.
A full refund has been issued for your order. Please allow 2–10 business days for the refund to appear on your original method of payment. If you have any questions or need further assistance, please contact us at 800‑822‑9547.
Kind regards,
Christina S.
Teleflora
DO NOT USE THIS SERVICE!!
I wish I'd read reviews first before choosing this service. I only chose it because of an offer from AMEX. I placed an order for V-Day to have an arrangement delivered early to my mother on 2/11 to beat the rush. By 8 p.m. her time, nothing had been delivered, so I emailed customer service to express my disappointment with them, and they just automatically canceled the order when nothing in my email said to cancel. And then had the nerve to include a discount code for my next order! I will never use this incompetent service again!
11 February 2026
Unprompted review
Reply from Teleflora
Hello,
Please accept our sincere apologies for the difficulties you have experienced with your Teleflora service. We would be happy to assist you further; however, the information provided is insufficient for us to locate your order at this time.
To allow us to assist you promptly, please contact us at 1-800-822-9547 with your order details. We truly appreciate your business and look forward to the opportunity to resolve this matter for you.
Thank you,
Shaughnessy C.
Teleflora
Absolutely terrible and traumatic…
Absolutely terrible and traumatic experience ordering a funeral casket spray from this company. I ordered with plenty of time with the flower arrangement to arrive on a Sunday and paid extra. I ordered this arrangement on a Wednesday so that is plenty of time to figure this out and get it delivered on time. Sunday comes and goes with no delivery but a false delivery confirmation email saying it was hand delivered at 6:48 pm with no photo, no signature and no timestamp. It was NEVER delivered. Clearly the company dropped the ball on one of the most important occasions to have flowers in your life. I had to beg a local florist to throw something together within an hour due to this experience. I will never ever use Teleflora again and I will make sure none of the people I know do as well.
8 February 2026
Unprompted review
Reply from Teleflora
Hello Alley W,
Please accept our sincere apologies for the difficulties you have experienced with your Teleflora service. We would be happy to assist you further; however, the information provided is insufficient for us to locate your order at this time.
To allow us to assist you promptly, please contact us at 1-800-822-9547 with your order details. We truly appreciate your business and look forward to the opportunity to resolve this matter for you.
Thank you,
Erika P.
Teleflora
Great product, selection, and delivery
Great product selection and their nice specials make it affordable for me. Easy ordering. Every order has arrived fresh and beautiful. Family members and friends are always very happy, surprised and delighted to receive a gift of these beautiful arrangements🌺
7 February 2026
Unprompted review
Postpone the funeral. The flowers are going to be 3-days late!
Horrible communication. Over promised and under delivered. Flowers were supposed to be delivered today and the contracted florists says they cannot deliver them today because they only received order today (I placed it 2 days ago) or tomorrow (the actual funeral)and maybe can take them on Monday after the funeral. Horrible. Will never use again.
6 February 2026
Unprompted review
Reply from Teleflora
Hello Emily,
Please accept our sincere apologies for this inconvenience.
We have issued a 50% refund in the amount of $92.98, please allow 2 to 10 business days for your financial institution to post this to your account.
If you have any questions or concerns, please contact us at 1-800-822-9547.
Kind regards,
Lauran
Teleflora
We ordered the Enchanting Garden…
We ordered the Enchanting Garden Bouquet for a birthday gift. The flower arrangement sent looked nothing like the arrangement chosen. The flowers could have been a $9.99 grocery store bouquet. The vase was a mason jar not the pretty square turquoise vase. When I tracked the order, Teleflora said it was hand delivered, but it was left in the frigid cold by the front door. The message was handwritten with many grammatical errors (May you special day...). I mistakenly purchased the Teleflora Unlimited membership last March. In the past year, 1 order for a birthday arrangement was cancelled the day of delivery, 1 order did not look like what was ordered, 1 at Christmas was ok, and then this birthday order was an embarrassment. You pay for a nice arrangement and expect that in return. Please think twice before using Teleflora.
27 January 2026
Unprompted review
Reply from Teleflora
Hello Phyllis,
Thank you for sharing your experience. We’re truly sorry for the disappointment this caused—especially since it was for a birthday that can’t be re-done. The quality, delivery, and message you described fall well below our standards, and we understand how frustrating and embarrassing this was.
To make this right, we’ve issued a full refund for the order and are providing a 25% discount code for a future purchase. You’ll receive the code by email, and it will also be attached to this order for your reference. The discount is valid for six months. We hope this helps restore your confidence should you choose to order with us again.
Thank you for taking the time to let us know where we fell short. Your feedback is important, and we’re genuinely sorry for the experience you had.
Thank you,
Jeannette B.
Teleflora
Do NOT use Teleflora!
I ordered an expensive floral arrangement for my parent's 50th wedding anniversary and was guaranteed that it could be delivered on the day of their anniversary. On their anniversary at 12:05pm, I received an email canceling the order because, apparently they could not fulfill it. Because of the late cancelation, I had to pay a very expensive rush delivery charge to another florist in order to have something delivered on their anniversary. It has now been 4 days and I have yet to receive my refund, though THEY canceled my order. I'm furious and will NEVER USE TELEFLORA again.
31 January 2026
Unprompted review
Reply from Teleflora
Hello Paige,
We sincerely apologize for the frustration and the break in communication regarding your order. Despite exhausting all available options, we were unable to fulfill the delivery within our florist network and regret that you were notified so late.
Your refund has been processed and typically posts within 2–10 business days, depending on your bank. You should see the refund no later than 2/17/26.
We understand how disappointing this was, especially given the importance of the occasion, and we truly regret the inconvenience. We would be more than happy to make this up to you. A 50% future discount code has been issued. You will receive an email with the promotional code, and it is good for 6 months.
It has been a pleasure assisting you. If you have any further concerns, please feel free to reach back out at (800) 822-9547.
Thank you,
Jeannette B.
Teleflora
Awful experience of birthday flower…
Awful experience of birthday flower deliver, dealing with Teleflora. Firstly they send an email confirming delivery but nothing shows up. After having to chase their Helpdesk numerous times they claim not be able to get hold of anyone and to wait till 7pm. Nothing turns up by 7pm and then the florist is closed so we have to wait till the next day for a proper update. At 9:55pm the bouquet finally arrives after the birthday is over with an awful arrangement and the birthday balloon half filled up.
Please do not use this company if you want a reliable service
2 February 2026
Unprompted review
Reply from Teleflora
Hello C. Rijs,
I am terribly sorry for the negative experience with our services. That is definitely not the Teleflora quality that we strive for!
I reviewed your order and a full refund was issued to your original form of payment. It can take Apple Pay/Visa 2-10 days to process this refund or by 2/17/26. I have also escalated this complaint to the appropriate parties for review; this experience is not typical, and we sincerely appreciate your candid feedback.
It has been a pleasure to assist you. If there is anything else we can help you with, please don't hesitate to contact us back.
Thank you,
Jeannette B.
Teleflora
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