The "bees knees" for a great, safe, reliable product! Very easy website, very clear options, no hard selling, payment option choices for those who prefer to send a cheque!! Extremely easy to s... See more
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We ordered a Telecare monitoring system that connected via a mobile phone signal rather than a landline. It arrived on time and after a minor problem installing the monitor vertically on a wall it wor... See more
My husband has not needed to use his pendant yet but when testing the system the person answering the call was very nice and helpful. The Telecare team were also very understanding about us having th... See more
My initial contact was dealt with efficiently and I was given all the relevant information. The equipment was received the following day and it was easy to connect and register. My family now know th... See more
Company details
Written by the company
Telecare Choice strive to be the leading Telecare providers in the UK. It has been consistently proven that Telecare has a great impact on the lives of the elderly, people with disabilities and people with long term medical conditions. We believe that Telecare providers should be affordable and available to all and that the service delivered should be of the highest possible standard.
Contact info
4.3
Excellent
694 reviews
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Despite a double problem
Despite a double problem, reasons were given and replacements received within 24 hours
13 August 2024
Reply from Telecare Choice
Hello Terence,
Thank you so much for taking the time to comment on your experience with the Service!
We are thrilled to hear that we were able to resolve your issue with haste and efficiency.
Your kind words mean a lot to our team and motivate us to continue delivering the best service possible.
Best Wishes,
Ash
Still waiting for email to set up…
Still waiting for email to set up numbers to call and all my dads medication etc.
12 August 2024
Reply from Telecare Choice
Hello Sonya,
Thank you for sharing your thoughts on the Service as you have experienced it.
I regret to hear that you are yet to receive a copy of the New Customer Form. I have re-sent one to your email address as of the time of this reply, meaning that it should be received around the same time.
Best wishes,
Ash
I have been a customer of Telecare for several years
I have been a customer of Telecare for a few years and I have always received an excellent service.
I have had problems with reception due to my house move but Telecare solved the problem. Very caring and understanding. I would certainly highly recommend them.
4 August 2024
Reply from Telecare Choice
Hello Trinidad,
Thank you so much for taking the time to articulate your positive experience with our Service.
We are thrilled to hear that you are happy with the level of Service you have received. Your kind words mean a lot to our team and motivate us to continue delivering the best service possible.
Best Wishes,
Ash
Great service from Jos to complete my…
Great service from Jos to complete my order.
Prompt delivery of the box in less than 24hours.
Poor and confusing website documentation and maybe I got something wrong.
Spent a good hour supplying the required information and allowed 5 hours before attempting to test the alarm as suggested by Jos.
No record of my submitted data received by telecare.
Asked me to redo the whole process with a suggestion that the form could also be sent by post which I accepted.
Not happy.
Audrey Haworth
16 August 2024
Unprompted review
Reply from Telecare Choice
Hello Audrey,
Thank you for your review and for sharing your feedback on the Service.
I am sorry to hear that you have had trouble with the New Customer Form. Please rest assured that I have shared your feedback with the appropriate department for further review.
I have also made sure to share your more positive remarks with Jos, who I am sure will appreciate them.
Best wishes,
Ash
You instrutions were a little difficult…
You instrutions were a little difficult for my helper to start the machine but seems fine now.
Still new for me to judge.
L Davy
5 August 2024
Reply from Telecare Choice
Hello Mr. Davy,
Thank you for your review and for sharing your experience with the Service thus far.
I have shared your comments with the appropriate department for further review.
Best wishes,
Ash
I ordered a box for my mum today
I ordered a box for my mum today. I was helped by Samuel who explained everything to me. He gave me all the various options available to me and once we had decided he placed our order. At all times he was helpful, polite and very knowledgeable. I would highly recommend
8 August 2024
Unprompted review
Reply from Telecare Choice
Hello Gillian,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your interaction with Samuel.
I have shared your kind words with him and I am sure they will motivate him to do even better in future.
Best Wishes,
Ash
Good service eventually
I'm giving a three star because months ago I sent in the VAT paperwork (on behalf of my mum) requested to replace old equipment for a box with a SIM and back up battery. I then find out it was not replaced so I call again to have the box replaced and the pendant replaced with a wrist strap. The final part of the process went smoothly and the new box and band arrived and is working well.
29 July 2024
Reply from Telecare Choice
Hello Audrey,
Thank you for your review and for taking the time to leave your feedback on the Service.
We are always deeply appreciative of any accounts written by our clients, as they are critical in helping us better the Service in future.
To that end, I have shared your feedback with the appropriate department for further review.
Best wishes,
Ash
Good service from Ammar when I called…
Good service from Ammar when I called about my mum's package.
1 August 2024
Unprompted review
Reply from Telecare Choice
Hello Claire,
Thank you for your review and for sharing your feedback on the Service.
I am happy to hear that you have had a positive experience with your Alarm thus far. I have shared your feedback with the relevant department for review.
Best wishes,
Ash
Great service from Harry
Great service from Harry, knowledgeable, fast and efficient too, thank you
26 July 2024
Unprompted review
Friendly staff
I found the operators I spoke to very friendly and helpful. As I wasn't sure how to set the pendant the lady I spoke to gave me clear instructions and had no problems when finished. Thank you
20 June 2024
Read it all very carefully!
It wasn’t made clear that extra money was needed to get the digital version or that indeed you needed to make that choice. Also there was no pendant inside the sealed box! Apparently it’s being put right today, let’s hope it does.
9 July 2024
Reply from Telecare Choice
Hello Sandra,
Thank you for your review and for sharing your feedback on the Service.
I am sorry to hear that you felt the pricing scheme was unclear when ordering. I have raised your feedback with the appropriate department for further review.
If you require any additional assistance, please feel free to contact us again.
Best wishes,
Ash
Excellent service from staff
Excellent service from staff. All very helpful and supportive.
Very disappointed with the additional charge of £87.
How can most pensioners afford that?
9 July 2024
Reply from Telecare Choice
Hello Margaret,
Thank you for your review and for taking the time to share your feedback on the Service.
I am sorry to hear that you are dissatisfied with the cost of the equipment provided to you. We are always sensitive to the subject of cost but do have to have our pricing reflect the level of Service and sophistication of equipment provided, hence the way that it is.
However, I have shared your feedback with the appropriate department for further review.
Best wishes,
Ash
Very easy to install and us
Very easy to install and us. Excellent customer service and very friendly call centre staff
28 June 2024
Very helpful and friendly staff!
14 May 2024
Reply from Telecare Choice
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Telecare Choice
Positive
Very friendly staff on initial contact. Informative answering any questions promptly
Every detail covered. Products arrived with good instructions
Happy with service thats provided
28 May 2024
Reply from Telecare Choice
Hello Sally,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Telecare Choice
Recently purchased the Telecare…
We recently purchased the Telecare choice system.
It was delivered on the 20th May 2024.
The set up was self explanatory & worked straight away in the room we wanted it in.
Due to the fact that a hospital bed was required, we then had to move into another room.
We then did another test, the staff were very helpful, polite and friendly.
Answering the call was in good time.
Staff were happy to help
Would recommend, yes as its given us peace of mind.
19 May 2024
Reply from Telecare Choice
Hello Philippa,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Telecare Choice
Clear instructions and prompt delivery…
Clear instructions and prompt delivery - no problems.
14 May 2024
Reply from Telecare Choice
Hello Anna,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Telecare Choice
Great service
Easy and comfortable order through an excellent lady named mathilda.she explained the procedure so well it made it easy.thanks mathilda!!
19 May 2024
Unprompted review
Reply from Telecare Choice
Hello Chris,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Mathilda could assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Telecare Choice
Company offers great service at very…
Company offers great service at very reasonable price. All staff encountered have been polite and friendly in providing some peace of mind in regards to my elderly fathers safety while he is living alone.
2 April 2024
Reply from Telecare Choice
Hello Colin,
Thank you for taking the time to leave to review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Telecare Choice
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