Good website easy to use. Lovely photos and good product descriptions. T-shirt is beautiful. I already have a number of them and this one is usual great fit, pretty flower print and good quality. I o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
There was plenty of info online about the dress I bought, so it was not the fault of Ted Baker that it didn't suit me. The model was 5'9" and I am 5'2", so I thought it would reach my knees, but alas... See more
Company replied
The dress itself is beautiful and the fabric feels very high quality. However, for a €350 dress, I was very disappointed with the delivery and packaging. It arrived crumpled up in a cheap plastic bag... See more
Although the product itself was ok the box was badly damaged and as it was bought as a gift it was disappointing. Contacted customer service who did say I could return but they couldn’t arrange a rep... See more
Company details
Written by the company
Ted Baker began its journey in 1987 as a specialist shirt brand in Glasgow, quickly gaining a reputation for quality craftsmanship and attention to detail. Over the years, the brand has expanded into a full lifestyle collection, offering Menswear, Womenswear, Accessories, Footwear, Fragrance, Eyewear, and more. Now under the ownership of United Legwear &; Apparel Co. Ted Baker continues to embody its signature blend of contemporary style and heritage-inspired design. Ted Baker remains dedicated to delivering timeless fashion with a modern twist—directly to customers through its online platform.
Contact info
Gowers Walk, E1 8PY, London, United Kingdom
- customerservice@tedbakerlondon.com
- www.tedbaker.com
3.5
Average
95K reviews
Replied to 49% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
The whole process from when you buy to…
The whole process from when you buy to when you receive your products is very efficient
4 March 2026
Unprompted review
Reply from Ted Baker
Hello Inothando,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Very disappointed with my experience
Very disappointed with my experience. I placed an order with next-day delivery and paid extra for it, but the order was cancelled twice due to no stock. If the item is not available, it should not be shown as available on the website for customers to purchase.
This caused unnecessary delays and inconvenience, especially after paying for faster delivery. Inventory on the website should be accurate to avoid wasting customers’ time.
Unfortunately, this experience has been frustrating and has affected my trust in ordering again.
20 February 2026
Unprompted review
Reply from Ted Baker
Hello Ashif,
We are sorry to hear about the inconvenience suffered from the cancellation of your order on more than one occasion. During busy periods, items that have just sold out may still show as available for a short while, and it seems as though this was the case with your order.
Rest assured, this incident has specifically been reported to the relevant team to ensure that we are as swift as possible when removing out-of-stock items to ensure an incident like this does not occur again, let alone on more than one occasion.
The Ted team
Paid extra for delivery but didn’t arrive in time
Happy with the product - kept both pairs. However I paid extra for quick delivery as I had an event. They didn’t arrive when they were supposed to. I emailed asking for a refund of my delivery fee and have been met with radio silence. I would appreciate some contact please TB.
28 February 2026
Unprompted review
Reply from Ted Baker
Hello Jamie,
We are sorry to hear about the delay with your order. Whilst delays can sometimes occur, we will be sure to raise this instance with the courier to ensure that delivery timeframes are adhered to as strictly and consistently as possible.
You'll be pleased to know a member of our team has reached out to you directly via email to solve this matter.
The Ted team
Been shopping with them for a number of…
Been shopping with them for a number of years now it’s the quality and the most important thing I don’t seem to see anyone else in what I purchase
4 March 2026
Unprompted review
Reply from Ted Baker
Hello Augustus,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
The wrong size was sent
The wrong size was sent - the process to get a refund was quick and efficient, but they could not send the right size because they could not guarantee that the same would not happen again. What kind of business cannot be confident in getting orders right?
24 February 2026
Unprompted review
Reply from Ted Baker
Hi there,
We are sorry to hear about your recent shopping experience with us.
Although rare, sometimes the wrong size can unfortunately be sent due to a labelling issue with one of our items.
You can rest assured, however, that this event is currently being looked into by the relevant team to ensure any potential errors are fixed and the item in the correct size will be available for purchase once again.
We thank you for the valued feedback.
The Ted team
Shocking
Ordered a pair of trousers for them to email me 5 days later to say they are out of stock. Despite this it is still possible to order them online!!! So all the customers ordering them will be let down. Not only this, a company and brand like this dont even have an option to speak to someone on the phone! I will never order from Ted Baker again
You have responded but 7 days have passed since I ordered them and they are still showing as available on website. No other organisations are this poor at removing stock, most organisations have this as an instant removal when the last stock is ordered
3 March 2026
Unprompted review
Reply from Ted Baker
Hello Ben,
We are sorry to hear about your recent experience with us.
During busy periods, items that have just sold out may still show as available for a short while, and it seems as though this was the case with your order. We are very sorry for the disappointment this has caused.
Rest assured, we have now reported this to the relevant team to ensure all items currently out of stock are taken down from the website to prevent this instance from occurring again.
Once again, we apologise for the inconvenience this has caused.
The Ted team
I have bought a pair of shoes for…
I have bought a pair of shoes for nearly £90 and after 2 months The leather started peeling, very poor quality,is not reall leather as it's saying . In Primark the quality is much better for cheap prices.
3 March 2026
Unprompted review
Reply from Ted Baker
Hi there,
We are very sorry to hear of the disappointment you have experienced concerning the quality of your shoes. All Ted Baker's collections undertake strict quality control testing; however, we accept that a small minority of flawed items may slip through the net. We will be sure to make note of this occurrence, and it will be taken on board for future reference.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
Came across Ted Baker on Vinted
Came across Ted Baker on Vinted. Prior to that never heard of him. Went to the website and got this great bag at a wonderful price! And the bag is bigger than the picture. I was expecting a tiny bag but I don't care because I love the bag regardless. Can't wait to purchase more!
3 March 2026
Unprompted review
Reply from Ted Baker
Hello Julia,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Ted baker is my favorite brand and…
Ted baker is my favorite brand and everything what I just bought from Ted Becker qualities is great perfect feet
I love it
2 March 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
I purchased a dress that was shipped to…
I purchased a dress that was shipped to Denmark, and I am very satisfied with the entire experience. The communication was excellent, I received quick responses, and the customer service was extremely helpful and professional. The dress was sent very quickly, and everything went smoothly. I would definitely recommended this company and would happily shop here again
1 March 2026
Unprompted review
Reply from Ted Baker
Hello Marzena,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
The jewellery we bought fir a friend is…
The jewellery we bought fir a friend is lovely but the boxes that they come it aren't very fancy fir the price.
So a bit disappointed
1 March 2026
Unprompted review
Reply from Ted Baker
Hello,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
As for the packaging, we will be sure to report this to the relevant team to ensure all our items are sent out in the most pristine and safe boxes possible.
The Ted team
Good quality trainers
Good quality trainers
Very comfortable
Lovely design
Quick delivery
1 March 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Fabulous!
The website is very easy to navigate and the ordering process is simple. Prices were fantastic as the items I wanted were on sale plus an extra 20% off with a code. Delivery was the very next day which was fab as I only paid for standard delivery so was expecting to wait a few days for my gorgeous bag and matching purse. Unfortunately the purse is faulty, the clasp doesn't close so I have had to return it and wait for my refund. I was a little disappointed that I couldn't request a replacement as I would have rather that than a refund but no worries. The return process is also as easy as pie! A few clicks and my return label and packaging slip were printed and I have popped it in the post today.
27 February 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
The earring was very very small there…
The earring was very very small there were for a baby no way would have fit a adults ears I never broke the seal butI was refused to return then
a waste of £35 which I can’t afford don’t buy these sleeper type earring
24 February 2026
Unprompted review
Reply from Ted Baker
Hello Lynn,
We are very sorry to hear of the disappointment you have experienced concerning the quality of your earrings. All Ted Baker's collections undertake strict quality control testing; however, we accept that a small minority of flawed items may slip through the net. We will be sure to make note of this occurrence, and it will be taken on board for future reference.
One of our team members has reached out via email for a follow-up regarding this matter due to the immense disappointment you have experienced with the sizing of the earrings.
We appreciate the feedback and will be looking into our earring sizes to see what improvements can be made.
The Ted team
Everything with the order went…
Everything with the order went smoothly!!
18 February 2026
Unprompted review
Reply from Ted Baker
Hello Parakrama,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
You guys sent me the wrong item
You guys sent me the wrong item. This is very disappointing as I am a very loyal client.
26 February 2026
Unprompted review
Reply from Ted Baker
Hello Roquinaldo,
We are sorry to hear you received the wrong item in your parcel. Though very rare, occasions such as this can unfortunately happen, but you can rest assured that we will be on the case right away.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
Look and fit good
Look and fit good and this pant I don’t have to shorten the legs too
28 February 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Not a review, it’s a reply to an email
Hi, the tie has a bit of damage on the back of it. I’ll be returning it to exchange for a non damaged item.
Can you confirm you have a replacement in stock? Otherwise it’ll be returned for a refund.
Thank you
28 February 2026
Unprompted review
Reply from Ted Baker
Hello Stuart,
We are sorry to hear of the damage on the back of your tie, this is certainly not the type of shopping experience we wish to provide.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
As usual nice very comfortable casual…
As usual nice very comfortable casual wear with top tear elegance style 👌🏽
28 February 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Easy to navigate the website
Easy to navigate the website. Easy to order and pay. Delivered quickly in perfect condition. Love the bag I ordered.
25 February 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
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