Good website easy to use. Lovely photos and good product descriptions. T-shirt is beautiful. I already have a number of them and this one is usual great fit, pretty flower print and good quality. I o... See more
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Review summary
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Reviews shaping this summary
There was plenty of info online about the dress I bought, so it was not the fault of Ted Baker that it didn't suit me. The model was 5'9" and I am 5'2", so I thought it would reach my knees, but alas... See more
Company replied
The dress itself is beautiful and the fabric feels very high quality. However, for a €350 dress, I was very disappointed with the delivery and packaging. It arrived crumpled up in a cheap plastic bag... See more
Although the product itself was ok the box was badly damaged and as it was bought as a gift it was disappointing. Contacted customer service who did say I could return but they couldn’t arrange a rep... See more
Company details
Written by the company
Ted Baker began its journey in 1987 as a specialist shirt brand in Glasgow, quickly gaining a reputation for quality craftsmanship and attention to detail. Over the years, the brand has expanded into a full lifestyle collection, offering Menswear, Womenswear, Accessories, Footwear, Fragrance, Eyewear, and more. Now under the ownership of United Legwear &; Apparel Co. Ted Baker continues to embody its signature blend of contemporary style and heritage-inspired design. Ted Baker remains dedicated to delivering timeless fashion with a modern twist—directly to customers through its online platform.
Contact info
Gowers Walk, E1 8PY, London, United Kingdom
- customerservice@tedbakerlondon.com
- www.tedbaker.com
3.5
Average
95K reviews
Replied to 49% of negative reviews
Typically replies within 2 weeks
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Shirt was very cute style and quality…
Shirt was very cute style and quality also nice...but size ran small. I am always a XS/S... so I ordered small (which when arrived had a tag of 1)...I am familiar with TB way of sizing, 1,2,3, etc. but because this shirt was listed as coming XS, S, M, etc., I chose the S because of the style and fabric and cross checking my measurements with TB sizing guide. This was definitely not a S. The sizing description should have listed the sizes as they appear in the garment. I am returning because of the fit. I had to pay $10 to return which under these circumstances, I felt was unfair since listing was not accurate.
25 February 2026
Unprompted review
Reply from Ted Baker
Hello Rochelle,
Thank you for the lovely feedback.
We are sorry to hear about the discrepancy with the sizing of your shirt and the disappointment this has caused.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
Delivered after 23 days
26 February 2026
Unprompted review
Reply from Ted Baker
Hello Rishabh,
We are sorry to hear about the long delay with your delivery; this is certainly not the experience we wish to provide for our customers.
Please note that that has now been raised with the relevant courier to ensure that long delays such as this do not occur again.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
Outstanding page great service and very…
Outstanding page great service and very helpful get all my bags from them ⭐️
24 February 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Great Quality
All items which fit correctly are very good. The only trouble with items from Ted Baker they are exspensive.
24 February 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Great purchase but not the shipper used
Love my new purchase. Buying was easy and arrived in good condition. Only one complaint....USPS shipping is not good! Took a while to arrive and tracking was not simple. Please choose a better shipper!
24 February 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback.
Rest assured, we will be raising this concern with the courier to look for improvements on how we can make the delivery process with them run smoother.
The Ted team
Easy to use website.Good photos
Easy to use website.Good photos . Nice discount .
22 February 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Hat was enormous but great customer service
Hat was enormous, in no way a medium! Between the $10 return charge, what I’m out for shipping and the time to get this back to FedEx, it’s a total loss.
Postscript: while disappointed about the hat, Ted Baker customer service promptly contacted me after my initial review (1 star) and offered a full refund. They were super helpful and understanding, and I’m pleased to say it’s now been received. Will order from them again in the future if I see something of interest.
22 February 2026
Unprompted review
Reply from Ted Baker
Hello Peter,
We are terribly sorry to hear about your disappointment with the sizing of your hat.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
I give it 3 stars because of the…
I give it 3 stars because of the packaging I received the dress wrinkled folded in a miserable way in a plastic bag. The dress itself very pretty fits fine
22 February 2026
Unprompted review
Reply from Ted Baker
Hello Reem,
We are glad to hear about the fit of your dress.
As for the packaging, your feedback is incredibly valuable, and so we have raised this with the appropriate team to specifically highlight the quality control of our packaging and how items are folded, ensuring it proves worthy of safely transporting any and all of our products without any wrinkles or creases to ensure a complaint such as this does not arise again.
The Ted team
Excellent selection of cloths…
Excellent selection of cloths and accessories and it had the sizes I was looking for. Great fit as always and the designs were awesome.
23 February 2026
Unprompted review
Reply from Ted Baker
Hello Francis,
Thank you for your kind words; we are glad to have you as a valuable member of the Ted Baker community.
The Ted team
Can you imagine buying a £60 pair of…
Can you imagine buying a £60 pair of pjs as a gift, paying £6 for next day delivery ( received 4 days later) then receiving the wrong size. Sent xl instead of M. Contacted via the web chat to be told “ send them back but we can’t replace them as we can’t guarantee it won’t happen again .. oh and don’t re order as your size is not in stock “ So what they are saying is don’t order anything as they can’t guarantee they can send the right size. I’m in disbelief that a company of this size & at these prices can practice business this way. I have shopped for years with this brand, never again. Also told I won’t get my £6 postage back, just the value of the pjs ?? Why it was your fault. The webchat basically shows that the just sent out what they had instead of refunding. To add insult to injury, the size M is still available on the website to buy. I now have to wait for a refund & have no gift. Order number 568612.
Unbelievable
25 February 2026
Unprompted review
Reply from Ted Baker
Hello Hayley,
We are terribly sorry to hear about your recent shopping experience with us.
Though rare, sometimes there can be discrepancies with sending the wrong sizes out; however, this case has since been specifically raised with our warehouse to better ensure that these instances are kept to an absolute minimum.
As we can see you are currently dealing with one of our agents via email, you can rest assured that your case will be dealt with swiftly. You will also receive your next-day delivery cost back, as, in this instance, it is certainly not a fair expense for you to pay, given that the wrong item was received.
We truly appreciate your honest feedback and can only assure you that we will be looking to use this as a marker to strive forward in improving our services even more.
The Ted team
Very happy with my order but the wasn’t very nice box very poor beg
The jacket was lovely . But the packaging was very poor considering how much the item cost
21 February 2026
Unprompted review
Reply from Ted Baker
Hello Michelle,
We are glad to hear how much you love your jacket!
As for the packaging, your feedback is incredibly valuable, and so we have raised this with the appropriate team to specifically highlight the quality control of our packaging, ensuring it proves worthy of safely transporting any and all of our products to ensure a complaint such as this does not arise again.
The Ted team
Quality materials and great fit!
Quality materials. Great fit. Fast shipping
20 February 2026
Unprompted review
Reply from Ted Baker
Hello Iliana,
Thank you for the kind feedback.
We constantly strive towards giving customers the best and most efficient shopping experience possible, so it's great to see another happy customer!
The Ted team
Ordered a sweater and the incorrect…
Ordered a sweater and the incorrect size was shipped. Contacted customer service to discuss return. Great experience in dealing with customer service. Made the return process seamless. Love the quality products of Ted Baker.
16 February 2026
Unprompted review
Reply from Ted Baker
Hello Roy,
Thank you for your kind feedback.
We continually strive towards amending any issues at the earliest possible convenience. Even though it is rare, sometimes these kinds of issues do unfortunately occur; however, we have a fantastic team on hand who consistently do their utmost best to turn negative experiences back into positive ones. And so we are glad to see you can now enjoy your products.
Thanks once again!
The Ted team
Utter rubbish Appalling workmanshp
Utter xxxx
They had a beutiful maroon handbag which my daughter bought me from John Lewis which I have only recently started using
The quality is beyond appalling
The stitching is coming undone from the lining at the top of the bag and also on the handles
This is not what I would expect from this company or from a product purchased at John Lewis Very disappointed and would never buy a handbag made by Ted Baker again
20 February 2026
Unprompted review
Reply from Ted Baker
Hi there,
We are very sorry to hear of the disappointment you have experienced concerning the quality of your bag. All Ted Baker's collections undertake strict quality control testing; however, we accept that a small minority of flawed items may slip through the net. We will be sure to make note of this occurrence, and it will be taken on board for future reference.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
Worst experience ever with Ted Baker
Worst experience ever with Ted Baker. Ordered boots from website and supposedly delivered today by EVRI to the collection point. Got to the collection point and the sales assistant scanned the EVRI code only to be told it has to returned to EVRI in their system. No actual human to speak to at Ted Baker nor EVRI. Abysmal service from both. TB don’t respond to emails or chats. Obviously some ignorant jobsworth working at both companies!
6 February 2026
Unprompted review
Reply from Ted Baker
Hello Jannat,
We are terribly sorry to hear about your unfortunate experience with the delivery of your parcel. We have now raised this directly with the courier and are actively working to ensure that a mix-up does not occur like this again.
After looking further into your enquiry with one of our customer service agents, we can see that the issue has now been solved and you have received your parcel, which is great to see!
We really appreciate your feedback and continued patience throughout the process of this difficult experience.
The Ted team
Terrible company to deal with… didn’t…
Terrible company to deal with… didn’t deliver the product and I have had to email multiple times to sort out the issue… absolutely terrible customer service and will NEVER deal with them again…
20 December 2025
Unprompted review
Reply from Ted Baker
Hello Liam,
We are terribly sorry to hear about your recent shopping experience with us; this is certainly not the type of quality we wish to uphold.
After further investigation, we can see that your issue was swiftly resolved by a member of our team back in December.
We will be sure to use this as an example to learn from in how we can become even more efficient in dealing with undelivered product issues that may occur in future.
Once again, we sincerely apologise for the inconvenience this has caused.
The Ted CS team
£6.95 for return postage kept from returns?????
Ordered a lovely hat in the sale . The hat was far too big so started the refund process and sent it back. It took nearly 2 weeks for them to acknowledge the return and then refund me £32! They kept £6.95 for postage! I have asked them why and no answer!
12 January 2026
Unprompted review
Reply from Ted Baker
Hello Evelyn,
We are sorry to hear about your disappointment regarding the delay with the return process and the fees.
You'll be pleased to know that one of our team has reached out to you directly via email to clarify the situation and our return policy to ensure your voice is heard and, most importantly, listened to.
The Ted CS team
Poor Quality disguised as luxury
Poor Quality disguised as luxury
I bought an expensive leather bag from their flagship store. Just after a year the leather started chipping off, making the bag worthless and not worth using or taking out. Happy to share a picture but there is no option.
Very bad experience
22 January 2025
Unprompted review
Reply from Ted Baker
Hello Kushagra,
We are very sorry to hear of the disappointment you have experienced concerning the quality of your bag. All Ted Baker's collections undertake strict quality control testing; however, we accept that a small minority of flawed items may slip through the net. We will be sure to make note of this occurrence, and it will be taken on board for future reference.
Please drop us an email at customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted CS team
Horrendous Experience
I ordered some men’s slippers. They were not true to size. I never have a problem ordering shoes online but they were so small they weren’t even close to fitting. They had also clearly been worn before (probably by other people who found they weren’t true to size either) which isn’t nice for a product that’s not been made to be washable and the box arrived damaged. Despite complaining, I then had a pay to return them. Having made the journey to the DPD drop off I found the QR code Ted Baker had sent didn’t work and had to contact customer services for another and make another trip out to return the item. Overall I’ve been charged twice for shipping and had hours of my time wasted and the only apology was sent by Tedbot. I now understand why they went into administration.
16 January 2026
Unprompted review
Reply from Ted Baker
Hello Matt,
We are sorry to hear about your negative shopping experience with us, this is certainly not the standard we wish to uphold.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and your order number, and we’ll be in touch shortly to rectify this double charge as soon as possible.
The Ted CS team
If I can leave no stars I would
If I can leave no stars I would.
This company does not care about the customer. I ordered a black crossbody straight from the Ted Baker website. The crossbody had the embossed writing on the front with a striped crossbody strap.
However, the purse I received looked nothing like the purse I purchased from the website. Instead of the emboss writing, the purse they sent me has a silver plating on the front that said Ted Baker. Also the purse i received came with a Bloomingdale’s receipt. Like I said earlier I ordered straight from their website. I reached out to their chat system and the agent told me that I 100% received the right purse it just may “look different in certain lighting” and that a replacement could not be sent because it’s not guaranteed I’ll receive the correct item.
I spoke with another agent who told me the same thing. They gaslight their customers. Sad part is they know they dropped the ball on my order but they have not tried to resolve this issue. I will NEVER purchase from these scamming fraudsters again.
14 January 2026
Unprompted review
Reply from Ted Baker
Hello Stacie,
We are sorry to hear about the mix-up with not recieving the exact bag that was advertised, this is not the standard we wish to uphold.
After further investigation, we can see this has been swiftly resolved via email and the incorrect images advertised have been removed to prevent further instances such as this from occuring.
We can only apologise further for you not being able to recieve the exact item you were expecting.
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